Lovense Reviews 2,328

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as first-class and of the best quality they have ever used. People appreciate the intense vibrations and comfortable fit of the toys, noting that they are effective and provide an incredible experience. The user experience is consistently praised, with many finding the devices easy to use and the overall process smooth. However, some people were dissatisfied with the app, mentioning occasional connection problems and inconsistencies, particularly when trying to sync toys for broadcasts. A few other people also felt that the delivery service could be improved, citing issues with melted chargers and products not lasting as long as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and performance. Many reviewers praise... See more

Quality

Consumers find quality to be positive. Many reviewers praise the products, highlighting them as the best... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the app very functional,... See more

Application

Clients share ambiguous opinions on the app. Many reviewers praise its functionality, ease of use, and the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the quick, discreet, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Gush 2 feels amazing, fits wonderfully (aided by the 2 adjustable bands) and gives intense vibrations. I somehow expected to be able to separately control it's two functions, which is the reason f... See more

Rated 4 out of 5 stars

the toy overall is fantastic, a lot larger than expected but understandably. the only issue I see that led to 4 instead of 5 stars is the sleeve one of the bumps inside it seems to have a bit of damag... See more

Rated 4 out of 5 stars

Great products. Good Service and Very functional app. A Minor fault, the app does support music players very well. Need Improvement on this. But otherwise excellent business

Rated 5 out of 5 stars

I inadvertently ordered the wrong size and quickly contacted support who very kindly adjusted my order in time before shipment of the original. Consequently, my order arrived still on time but correc... See more


Company details

  1. Sex Toy Store

Written by the company

We develop sex tech for long distance couples, frequent business travelers and cam models!


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

One star is not low enough

One star is not low enough. Take your money, jump through the hoops to turn. Still won’t refund. Avoid these crooks!

September 14, 2025
Unprompted review
Lovense logo

Reply from Lovense

We apologize for the unpleasant experience you had, please contact us at https://www.lovense.com/contact and we will provide further assistance. Thanks.

Rated 5 out of 5 stars

Yup, go for it!

Easy shipment, very discreet. Easy to put together and so very enjoyable. My husband and I are loving the new "friend" around the house.

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

The worst eshop on the planet times

I placed the order three times, paid with three cards issued by three banks and each time an email followed about the third party payment gateway evaluating the payment as suspicious. This was followed by a documented bank statement of the payment transaction and then cancellation of the order, but charging the money to the account! I am currently waiting to see if Lovense will refund the $474 they owe me. This is the worst eshop I have come across. They are either scammers or complete amateurs.

October 30, 2025
Unprompted review
Lovense logo

Reply from Lovense

We are sorry to hear the issue you met. Please contact us at https://www.lovense.com/contact and we will provide further assistance. Thanks.

Rated 1 out of 5 stars

Really terrible experience - Not recommended

Really terrible experience overall. Bought a solace pro less than 6 months ago which has now completely failed as if the motor is burnt out.

I’ve been in and out of hospital with cancer so it’s hard to follow up on these issues.

Most egregiously Lovense managed to not deliver one of the items I ordered, I emailed multiple times with no response. (Order: 250814814887)

So far Lovense have managed to steal £300-400 from me through faulty products and the missing item.

August 14, 2025
Unprompted review
Lovense logo

Reply from Lovense

We are sorry to hear the situation you met. Our after-sales department will contact you and provide the relevant services. Thank you for your understanding and support.

Rated 5 out of 5 stars

One of the best toys lovense created!

I like the genuine ideas to continuously generate new ideas to seek issues that needs to be addressed and for performing actions to have it settled. The Fizz fits perfectly and the suction levels and tapping levels are just right! Came instantly in almost 3 minutes.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

I have tried multiple toys and they…

I have tried multiple toys and they have all failed, either covering becomes loose making toy extremely loud if it still vibrates, have multiple that no longer vibrate with less than a year of use.
2)edge 2's fell apart 1)domi no longer vibrates 1)Lapis one of three vibes stopped working in less than 6 months.

October 18, 2025
Unprompted review
Lovense logo

Reply from Lovense

We are sorry to hear the situation you met. Our after-sales department will contact you and provide the relevant services. Thank you for your understanding and support.

Rated 2 out of 5 stars

Disappointing Performance — Not Worth the Hype

I had high hopes for the Gravity, especially as my first thrusting toy. The reviews promised it was “whisper quiet” with strong vibrations — unfortunately, that wasn’t my experience. It’s far from quiet, making it unsuitable for use when others are around. I intended to use it handheld, but the thrusting mechanism seems to work in reverse — all the movement happens behind the concertina section, where I’m holding it, rather than at the tip. When I touch the area in front, it doesn't move at all. It's only thrusting backward, which is baffling. As a vibrator, it’s underwhelming. The ridges and vibrations are so mild they barely register. The delivery was good and the packaging discreet. The Gravity itself looks great, and it's lovely to touch. But that doesn't make up for the rest. I managed to get it at 50% off, but even then, I regret the purchase. It’s a lot of money for a toy that doesn’t deliver and will likely sit in my drawer.

October 13, 2025
Unprompted review
Rated 2 out of 5 stars

Web/Cam Models - Toys Will Have Connection Issues

I work for several models in programming computers for their show. The Lovense company makes decent toys but unfortunately to get them to run perfectly for a model's show/broadcast is extremely inconsistent. I'd advise models "caution" when investing a lot of money into these toys because they simply lose connection and/or are never in-sync while receiving tokens. It's a true embarrassment to the Lovense company. 3+ years with constant changes in working with Chrome Browsers, Their own browser, OBS, and Chaturbate... constant hiccups and issues. Boggles my mind why they simply can't get it right.

September 25, 2025
Unprompted review
Lovense logo

Reply from Lovense

We are really sorry that our apps haven't brought a good experience. Please contact us at https://www.lovense.com/contact and we will provide further assistance. Thanks.

Rated 5 out of 5 stars

Spinel

So with my first time with this toy, it’s a lot more than what I expected a lot bigger than what I expected, but it’s so much worth it

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

I bought a Lovense Webcam 2

I bought a Lovense Webcam 2, I had some audio issues but Lovense came back a few weeks later with an update for the camera. I didn't expect this. It was wow. Now everything works perfectly and I'm even happier.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

I inadvertently ordered the wrong size…

I inadvertently ordered the wrong size and quickly contacted support who very kindly adjusted my order in time before shipment of the original. Consequently, my order arrived still on time but correctly adjusted so very pleased with this outcome.
The toys themselves are 1st class. Behave exactly as advertised and open up new avenues of social exploration. Highly recommend any purchase as takes your fancy! You simply can't go wrong!

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Wow just wow

Wow just wow. I have never used anything like thus. If I would have known I would have had one sooner!

September 8, 2025
Unprompted review

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