Whereas I am not thrilled with Lovepop changing their Rewards Program, I am very thankful to Joy and Mary for arranging a "last chance" discount. I have been a customer for quite some time and did not... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I've been buying Love Pop cards for years. They are beautifully designed and made. Every recipient has been really blessed by the card they received. Our adult children and grandkids save cards we hav... See more
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I’ve been buying and sending LovePop cards for several years; it’s the only card line that regularly gets a note from the ‘Birthday Person’ commenting on the card, not just my good wishes. Recently... See more
Company replied
I had an issue with a card that never arrived due to a shipping mishap. Contacted LovePop and their customer service people responded right away and offered a refund or store credit. Customer service... See more
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Company details
Written by the company
A Lovepop is more than a card. The intricate 3D paper sculptures are designed by naval engineers on cutting-edge software and then handcrafted in the Asian art form of sliceform kirigami. Whether it’s a wedding or birthday, if you’re saying thanks (for not mentioning that thing that happened in Vegas) or celebrating (a co-worker’s compulsive love of cats), we’ve got you covered.
Contact info
68 Harrison Ave, 02111, Boston, United States
- 888-687-9589
- hello@lovepopcards.com
- lovepopcards.com
4.5
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality of cards are top notch
The quality of cards are top notch. Having the card personalized makes it even more special to the recipient. Always pleased!
January 3, 2026
Reply from Lovepop Cards
Thank you, Geraldine! We’re so glad to hear that the quality of our cards, and the personal touch, continues to make your gifts special. We truly appreciate your support and kind words 💖
-Lovepop💌
Ordered a card Dec 20 with priority…
Ordered a card Dec 20 with priority shipping. Card was expected to arrive Dec 23; however, UPS shows they never received the package. It's Dec 29th and its still showing that UPS never received the package, even though LovePop shows they shipped the the order Dec 21.
Getting in contact with customer support is also a pain. Email and Phone support is all AI. Through the email, they offered refund, but its been over 72 hours with no confirmation yet on my refund. Calling them leads to no available human support.
I feel like I've been scammed out of this company, which is a damn shame because they seemed very promising through their Shark Tank episode.
December 29, 2025
Unprompted review
Reply from Lovepop Cards
Hi Brian, we’re really sorry for this frustrating experience, especially with a time-sensitive order. We understand how concerning it is when tracking doesn’t update and follow-up feels delayed.
This is not the experience we want for our customers. Please reach out to us directly at (888) 687-9589 or email hello@lovepopcards.com, so one of our Happiness Team Representatives can personally look into your order and refund status and help make this right.
-Lovepop💌
Reply from Lovepop Cards
Thank you so much for your kind words, Harrison! We’re thrilled to hear our team was helpful, thorough, and pleasant to work with. We truly appreciate you taking the time to share your experience 💖
-Lovepop💌
I recently placed an order for some…
I recently placed an order for some Christmas cards that totaled a little over $50. One of the cards, the Nutcracker with lights and music card, didn't open properly so I decided not to send it to anyone. Later I got an email about reviewing the purchases so I thought why not let them know there was a problem but since I hadn't had any previous problems with cards I didn't ask for a refund. A little while later, I got a response, which I wasn't expecting, and in the response was 3 options to "MAKE IT RIGHT" for the damaged card so I thought okay I'll choose a store credit to get something in the future. I later got another email asking for a picture of the damage but I thought I'm not going through all this because I couldn't take pictures of the damage. It was a mechanical issue. So I wrote them back and told them this but got crickets. I have never once complained or given a bad review because I do understand that a lot of work goes into these amazing cards but they could have responded when I told them I couldn't take a picture of the specific damage. I'm a little disappointed.
December 14, 2025
Unprompted review
Reply from Lovepop Cards
Hi Linda, thank you for sharing this with us, we’re truly sorry for the disappointment and the lack of follow-up you experienced.
We understand how frustrating that must have been, especially after taking the time to provide feedback. We’d really like the opportunity to help make this right. Please reach out to us at (888) 687-9589 or email hello@lovepopcards.com, and one of our Happiness Team Representatives will be happy to assist you further.
-Lovepop💌
Thank you for cards
I never had people call me and thank me for a card before. My sister will use it next year as decoration ... if the cats don't eat it first. :)
December 18, 2025
Unprompted review
Reply from Lovepop Cards
Thank you so much for sharing this, Janice! We love hearing that our cards made such an impression, and we hope it survives the cats too! 😄
We’re honored to be part of such a special moment and appreciate you choosing Lovepop.
-Lovepop💌
Do not buy boxed set
Single cards are great. Stay away from boxed sets. Bought a boxed set expecting many different styles and there was only 3 styles. Quality was poor, cards looked like they were made by children, lacking in detail and imagination. So if you buy, buy single items. Do not expect the same quality in a boxed set.
December 19, 2025
Unprompted review
Reply from Lovepop Cards
Hi Bill, we’re really sorry to hear you were disappointed with the boxed set and that it didn’t meet your expectations. We appreciate you taking the time to share this feedback and understand how frustrating that can be. We’d love the chance to learn more and help make things right, please reach out to us at (888) 687-9589 or email hello@lovepopcards.com, so one of our Happiness Team Representatives can assist you further.
-Lovepop💌
Never disappointed!
I have never been disappointed with a love pop card. Their designs are unique, they are always special, colorful, and more than you expected. Of course they are quite expensive, but for that special someone it’s worth it.
December 18, 2025
Reply from Lovepop Cards
Hello Cynthia,
Thank you for taking the time to share your feedback—we truly appreciate it.
We understand how important timing can be, and we’re sorry for the disappointment you experienced. We do want to let you know that we do offer express shipping, as long as the item is not on backorder and the order is placed within the applicable cutoff time.
We appreciate your understanding and your thoughtful note about ordering early. Please don’t hesitate to reach out in the future if you’d like help selecting the best shipping option or checking item availability—we’re always happy to assist.
Best Regards,
Lea
Lovepop Customer Happiness
I was disappointed that I could not get…
I was disappointed that I could not get my cards right away. I don't think they offer overnight express. I would have paid that fee to get my cards. It is mainly my fault. I have to remember to order early.
December 6, 2025
Reply from Lovepop Cards
Hello Jeannette,
Thank you for taking the time to share your feedback with us. We understand how disappointing it can be not to receive your cards as quickly as you’d hoped, especially when timing is important.
At this time, we don’t offer an overnight express shipping option, but we truly appreciate you letting us know you would have been willing to choose it. Feedback like this is very helpful, and we’ll be sure to share it with our team as we continue evaluating our shipping options.
We also appreciate your understanding, and we’re grateful for your support. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Best Regards,
Lea
Lovepop Customer Happiness
Jonna in customer service made…
Jonna in customer service made correcting an order super easy. She was friendly, professional and efficient.
December 17, 2025
Reply from Lovepop Cards
Thank you for sharing this, Camille! We’re so happy to hear that Jonna made correcting your order easy and provided such friendly, professional support. We’ll be sure to pass along the kudos to her, thanks for choosing us!
-Lovepop💌
Customer service is awesome … response…
Customer service is awesome … response time was fast and my issue was resolved quickly!
December 17, 2025
Reply from Lovepop Cards
Thank you so much for the great feedback, Herman! We’re thrilled to hear our customer service team responded quickly and resolved your issue with ease. We truly appreciate you taking the time to share your experience 😊
-Lovepop💌
Terrible customer service along with excess charges for trackingh…
Terrible customer service along with price gouging! This is the ONLY company I have ever ordered from that charges customers for tracking! I chose to not pay for it as I had purchased the card, paid for a personal message, & shipping! I thought I would receive at least an email letting me know the card had been delivered to the address provided, but I was wrong. Customer Service was the typical AI responses. Yes, they "understand" but no help or options are offered. I will NEVER order from LovePop again. Their greed in wanting to charge for every simple thing is greedy & annoying. No Customer Service means I will never be back!
December 8, 2025
Unprompted review
Reply from Lovepop Cards
We’re truly sorry to hear about this experience and understand how frustrating it felt. Creating magical moments means being clear, supportive, and caring every step of the way, and we’re disappointed we missed the mark here.
We’d really appreciate the chance to make things right, so please reach out to our team directly at hello@lovepopcards.com
or 888-687-9589 for further assistance.
– Lovepop💌
The customer service
The customer service was fabulous today.she solved my problem.
December 11, 2025
Reply from Lovepop Cards
We’re so happy to hear this, Margie! 💖 Creating magical moments includes being there when you need us, and we’re glad our customer service team was able to help and resolve your issue. Thank you for sharing your experience!
– Lovepop💌
Reply from Lovepop Cards
Thank you so much, Jennifer! We’re thrilled to hear the cards were beyond your expectations, creating magical moments is exactly what we love to do. Your kind words truly mean a lot to us!
– Lovepop💌
would NEVER recommend lovepop
i ordered a birthday card november 30th. paid an extra $29 dollars for overnight shipping. eta was december 2nd, contacted customer support after no updates on the tracking on december 3rd. absolutely no response, no card, and no new tracking update as of december 10th. scammed out of over $40.
edit: also another very shady thing. tried leaving a review directly on their website. it was pending on their site, then disappeared. they would not let me post the 1 star review on the product i ordered. instead, i received an email asking if i submitted a review, which then directs me some obscure third party site to which they wanted me to submit the review (the site was called judge.me). the product page has no reviews under 4 stars. apparently judge.me “verifies” reviews. pretty sure they just filter out any review under 4 stars. this is so unbelievably dishonest.
December 10, 2025
Unprompted review
Reply from Lovepop Cards
We’re so sorry for this experience and understand how upsetting this must have been, especially when you were counting on a card to arrive in time for a birthday. This is not the magical moment we strive to create.
We’d truly appreciate the opportunity to look into this further and help make things right. Please reach out to our team directly at hello@lovepopcards.com
or 888-687-9589 so we can assist you.
– Lovepop💌
Reply from Lovepop Cards
Thank you for sharing, Michelle! We’re so glad to hear our team was attentive, quick, and helpful. Creating magical moments includes great service, and we appreciate you taking the time to let us know.
– Lovepop💌
Love me some Lovepop! ❤️
I've been a faithful customer for years now. I love everything about Lovepop, from their beautiful designs to their customer service. Any issues I've had, IF ANY, they have handled with importance and priority. Thank you for spreading the love Lovepop!
December 9, 2025
Reply from Lovepop Cards
Thank you so much, Aleashia! We’re incredibly grateful for your loyalty and kind words. Creating magical moments and spreading love is what we’re all about, and it means the world to know you’ve felt that over the years.
– Lovepop💌
3D Christmas
First experience with Lovepop Cards. They are gorgeous. Purchased several and wasn't disappointed. Delivery was quick and packaging great. Mailed them out today and can hardly wait to hear family's reactions. Will shop here again.
December 7, 2025
Unprompted review
Reply from Lovepop Cards
Thank you, Alexandro! We’re thrilled your first experience with Lovepop was a magical one. ✨ We can’t wait for your family to see the cards and hope they love them as much as you do. We look forward to delighting you again soon!
– Lovepop💌
I just can't say enough about about…
I just can't say enough about about this company. First of all excellent customer service!! Then everyone I have sent a Lovepop card to loves them. Taves about my cards! Every year they have never failed me to get cards on time and to.the right places, etc. Quality cards!!!! I never buy cards at the store anymore. Do t need to!
December 8, 2025
Reply from Lovepop Cards
Thank you so much for this wonderful feedback! We’re honored to be part of your celebrations year after year and thrilled to know our cards and service continue to create magical moments for you and your loved ones. Your support truly means everything to us.
– Lovepop💌
Love the cards and the customer service…
Love the cards and the customer service is great!
December 7, 2025
Reply from Lovepop Cards
Thank you, Janis! We’re so glad to hear you love the cards and that our team could provide great service. Creating magical moments is what we strive for, and your kind words mean so much to us.
– Lovepop💌
Took too long to reach a living person…
Took too long to reach a living person NO AI very poor service from a machine NO AI
December 6, 2025
Reply from Lovepop Cards
We’re really sorry this experience felt frustrating and impersonal. Creating magical moments means being there for our customers, and we regret that it took too long to connect with a real person. Your feedback is important to us, and we’re sharing it with our team as we work to improve.
– Lovepop💌
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