We take all feedback seriously and are sorry to hear that you feel dissatisfied with your experience.
As a family-run business managing over 200 properties, we work hard to maintain positive relationships with both our tenants and landlords, and to ensure properties are well maintained and compliant throughout each tenancy.
We would like to clarify that during the 16-month tenancy, all reported maintenance issues and those identified during routine inspections were addressed. This included the installation of a new oven, new washer dryer and new shower, along with repairs to the garage door and fencing.
We also use an independent, professional inventory company to carry out all check-in and check-out reports to ensure fairness and transparency for all parties. At the end of the tenancy, the property was not returned in a condition suitable for a new tenant to move in, and additional cleaning, carpet cleaning and garden works were required. These were agreed with yourself and resolved through the deposit process.
We are, however, sorry if you felt our communication or service fell below expectations at any stage, as this is not the standard we aim to deliver. We are continually reviewing our processes and investing in improvements to ensure the best possible experience for our clients.
We wish you all the best for the future.
— Love Property Co