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Lovesofas Reviews 

2,782
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and value of products, often describing them as beautiful, comfortable, and well-made. The delivery service is consistently highlighted for being fast, efficient, and timely, with many appreciating helpful, polite delivery teams and first-class service from knowledgeable staff. However, some customers noted issues with delivery teams refusing to bring items inside or assemble them, sometimes leaving large boxes outdoors. A few also reported inconsistent product quality, citing problems like chipped paint, uncomfortable seating, or manufacturing defects. Additionally, some reviewers were not happy with aftercare, mentioning difficulties with returns or resolving faulty product issues.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality, appearance, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with the excellent... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and politeness... See more

Service

Users describe positive interactions with service, with many reviewers highlighting exceptional service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish, after an earlier problem(my fault), things were sorted super fast by friendly, helpful staff. As for product… excellent quality,looks amazing and very good valu... See more

Company replied

Rated 5 out of 5 stars

The sofa is lovely, very happy with it. The couriers (2 strong men) will be getting a different review though. They couldn't get the box through the living room door so they left it outside the front... See more

Company replied

Rated 5 out of 5 stars

Great sofa. Delivery guys were very helpful. Only criticism would be to have more stock in the showroom to be able to view different cushions, fabrics etc even if combined they are on different sofas... See more

Company replied

Rated 5 out of 5 stars

Three seater, two seater and single chair. Placed a order on a Monday and was delivered by Thursday ,absolutely brilliant service. Delivery men was lovely nothing was no bother and wasn't disappointed... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Manufacturer
  3. Living Room Furniture Store
  4. Sofa Store

Written by the company

We are a family run business, established in 2010, that stands for comfort, style, and value. Each one of our sofas is designed to fit in with current fashion trends. We embrace traditional values of craftsmanship and quality coupled with value for money, always with our customers in mind. Excellent service and the satisfaction of our customers are of utmost importance to us. Our staff are highly trained and knowledgable about our products and services, so they can give you a unique shopping experience and provide you with top quality customer service.

No more waiting weeks for a sofa!

Written by the company

* UK-stocked, no long waiting times
Our ranges are stocked right here in the UK, which means no long lead times and no months-long waits. Most customers receive their sofa within 2–3 working days, with free room-of-choice delivery (delivery to select few remote postcodes may include an additional charge).
* Order today, decide at home within 30 days
With our 30-day returns window, you can take your time making sure your sofa is right for your home. You’re welcome to unpack, set it up, and try it for comfort and fit. If it’s not quite right, you can request a return for any reason within 30 days. Simply keep the original packaging and pack the sofa back up for collection. Return fee is £60. Free fabric samples available at request.
* Excellent value through online-only pricing
We focus on sofas that are built for everyday living — carefully selected designs, durable upholstery fabrics, and solid internal construction — all priced sensibly by operating online.
* Included manufacturing warranty + optional additional accidental warranty
Every sofa comes with a 1-year manufacturing guarantee as standard, and for extra reassurance we offer an optional 5-year protection plan covering accidental damage and the sofa frame, available for upgrade at a small cost to ensure maximum savings and protection our customers.

Fast and free delivery

Room-of-choice delivery within 1-5 days

Room-of-choice delivery within 1-5 days
All items advertised are in stock so delivery will be within 1-5 working days. We deliver to the room of your choice at no extra cost. Unpack & assembly service is available at an extra fee.

Contact info

Dozens of sofas on sale now!

Do not miss out on savings - stock is limited.

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(2,782)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, quick delivery

March 17, 2026
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Reply from Lovesofas

Hi Mrs Mansell, we are thrilled to hear that you had a great experience with us and our 3rd party courier! Thank you for your wonderful feedback and 5* review!

Rated 5 out of 5 stars

Great choice

Great choice, great prices, really quick delivery! Couldn’t fault it.

March 17, 2026
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Reply from Lovesofas

Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 4 out of 5 stars

Overall a great sofa

Overall a great sofa, good quality fabric, quite sturdy and stylise. The arm rests could have been more comfortable if they were a slightly higher.

March 17, 2026
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Reply from Lovesofas

Hi Tanuja, we are delighted to hear that you are pleased with the quality of your recent purchase! Thank you for taking the time to write your feedback and 4* review!

Rated 5 out of 5 stars

Qualitysofa sofa and quality delivery in a…

Quality sofa and quality delivery in a few days and all set in your home to your satisfaction

February 16, 2026
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Reply from Lovesofas

Hi Dawn, we are thrilled to hear that you are pleased with the quality of your recent purchase and that you had a great experience with our 3rd party courier! Thank you for taking the time to write your positive feedback and 5* review!

Rated 5 out of 5 stars

Reclyning sofa

Product looked okay so ordered expecting to wait months, 10 days later it arrived. It was well worth the money, looks great and is so comfy. Thinking about ordering another 2 for my caravan

March 13, 2026
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Reply from Lovesofas

Hi Christine, we are thrilled to hear that you had a great experience with us and our 3rd party courier! We are also delighted to hear that you are pleased with your new sofa! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

Everything xx polite prompt response to…

Everything xx polite prompt response to any queries! Fair and understanding! It was a pleasure dealing with them at all times ! Excellent ‼️

March 13, 2026
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Reply from Lovesofas

Hi Julie, we are thrilled to hear that you had a great experience with us and our lovely customer service team! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

Beautiful feature to my home that I…

Beautiful feature to my home that I hope to keep for a very long time.

March 13, 2026
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Reply from Lovesofas

Hi kerrie, we are delighted to hear that you are pleased with your new sofa! Thank you for your wonderful feedback and 5* review!

Rated 5 out of 5 stars

happy ending ..

I had to message for a time my order would approximately arrive, only to be told that it wasn't possible and is back in the wearhouse. A day off work, and sitting with no furniture.
Thank you, I do appreciate that things go wrong, and I'm very happy with my purchase, arrived on time and the carriers very pleasant.

March 12, 2026
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Reply from Lovesofas

Thank you for for your patience, and we are really sorry for the inconvenience this caused.
We understand how frustrating it must have been to take time off work and be left without your delivery. After looking into your case, we found that there was an issue on the planning side with our third-party delivery partner, which meant the route for that day hadn’t been fully finalised in time.
As soon as this was brought to our attention, we escalated it with the carrier to ensure it was prioritised, and we’ve since arranged for your delivery to be rescheduled for the next available date.
We know this doesn’t make up for the disruption caused, and we’re taking steps with our delivery partners to help prevent situations like this from happening again. Thank you for bringing it to our attention.

Rated 5 out of 5 stars

Hassle free purchase

Hassle free purchase. Great communication. Fast delivery and lovely pleasant delivery company. A+++

March 11, 2026
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Reply from Lovesofas

Hi Elaine, we are delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

Wow, just wow

Wow

We bought the 2seater and 3seater in purple for our caravan, I honestly love it and the colour was exactly what was shown online, from ordering to receiving, kept up to date with delivery and given a 2hr slot would definitely buy from love sofas again.

February 11, 2026
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Reply from Lovesofas

Hi Davina, we are delighted to hear that you are pleased with your recent purchase and had a great experience with us! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Good company to buy from.

I have bought twice from Lovesofas and have been very pleased with both deliveries. The prices are marvelous. The sofas are so comfortable.

March 10, 2026
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Reply from Lovesofas

Hi Patricia, we are thrilled to hear that you are pleased with the comfort of your recent purchase! We are also delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Great

Very comfortable sofa at unbeatable price. Customer service responded really quickly to arrange the delivery day. The delivery service was pretty good, I received an estimated delivery time the night before, there was a delay on the day but the crew kept me well informed.

March 5, 2026
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Reply from Lovesofas

Hi Claire, we are thrilled to hear that you are pleased with the comfort of your recent purchase! We are also delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

Good value and well packed

Good value and well packed. Delivered quickly.

March 9, 2026
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Reply from Lovesofas

Hi Mrs Carter, we are thrilled to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Enlightened experience

Staff very helpful,cost very competitive,free delivery. Furthermore the delivery service was excellent & the communication prior to delivery was excellent also.

March 6, 2026
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Reply from Lovesofas

Hi Kenneth, we are delighted to hear that you are pleased with your recent purchase and that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

From ordering to get the electric…

From ordering to get the electric recliner chair it was faultless, nice that there is a short delivery timescale as product in stock.

March 6, 2026
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Reply from Lovesofas

Hi Mrs Lawton, we are thrilled to hear that you are pleased with your new electric recliner! We are also delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Hassle free

Hassle free process from start to finish.
Customer services responded swiftly to my panic assembly query in the middle of the night lol

March 6, 2026
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Reply from Lovesofas

Hi Angela, we are delighted to hear that you had a great experience with us and our lovely customer service team! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

Brilliant service, highly recommended.

Simple order process with the sofa being delivered within 3 days. Had an issue with the sofa that was handled superbly by the customer care team and, a replacement Sofa delivered 3 days later with an apology for the inconvenience.
Some of the so called 'major' furniture stores could learn a lot from this company.

March 5, 2026
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Reply from Lovesofas

Hi Dave, we regret to hear that you had an issue with your recent purchase but we are thrilled to hear that you had a great experience with our lovely customer service team! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

BUY WITH CONFIDENCE

I was very apprehensive about purchasing a sofa online. My main concern was the quality. What if I pay all that money and the build quality was poor or when it arrives it does look not how it did online. I'm happy to say that when the sofa arrived 3 days after placing my order, the sofa (Amelia) looked much better than it did on the website photo's and the quality of the sofa was better than anticipated with the ease of how the sofa bed pulls out and stores away particularly impressive. The delivery service for a large furniture item was excellent with the sofa arriving just 3 days after placing my order and excellent communication throughout the delivery process right up to a half hour notice of delivery made whole experience hassle and stress free.

March 3, 2026
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Reply from Lovesofas

Hi Rob, we are delighted to hear that you are pleased with the quality of your new Amelia corner sofa! We are also thrilled to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 5* review!

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