Excellent service from start to finish, after an earlier problem(my fault), things were sorted super fast by friendly, helpful staff. As for product… excellent quality,looks amazing and very good valu... See more
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We are a family run business, established in 2010, that stands for comfort, style, and value. Each one of our sofas is designed to fit in with current fashion trends. We embrace traditional values of craftsmanship and quality coupled with value for money, always with our customers in mind. Excellent service and the satisfaction of our customers are of utmost importance to us. Our staff are highly trained and knowledgable about our products and services, so they can give you a unique shopping experience and provide you with top quality customer service.
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Room-of-choice delivery within 1-5 days

Huddersfield, United Kingdom
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Replied to 82% of negative reviews
Typically replies within 2 weeks
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Great communication from purchase, half hour phone call before delivery plus an eta the day before. Perfect quality sofa.

Reply from Lovesofas
Excellent service from ordering in the shop to deliverary. Absolutely delighted with our rise and recline chair and settee.

Reply from Lovesofas
Easy to assemble, good value for money and reliability. Excellent delivery service.

Reply from Lovesofas

Reply from Lovesofas
They book a courier service that will not remove the sofa from the box or leave the item for you to get help to get it into your property. Appalling customer service by courier especially to a disabled person. My item came in a box which was slightly too big to fit through my door. Delivery men refused to unbox it to get it in my home. I told them to leave it so my friends could bring it in for me but delivery men said they couldn't leave it so they took it away. They were very rude.

Reply from Lovesofas
Easy to order, delivery postponed by me waiting for flooring to be completed. Delivery on the dot and sofa put together in situ. Great delivery driver and colleague. All around good experience!

Reply from Lovesofas
From ordering it to getting it was 100% was informed about when it would come also the men who came was great put it together frist class and show me it working took the cupboard way

Reply from Lovesofas
Very professional and polite staff in Wakefield store. Nothing was too much

Reply from Lovesofas
The service was very good but the actual recliner sofa is not of a great standard or quality all the seats are out of line,but that's why I suppose they are discounted

Reply from Lovesofas
Fantastic quality sofa and great delivery service, would highly recommend
Incredible value

Reply from Lovesofas
Fantastic service from start to finish. The sofa is SO comfy and looks great in our room. Great quality too.Delivery was very quick and efficient. Delivery team were very polite. Communication excellent throughout.

Reply from Lovesofas
Excellent Service. Easy to choose and order the sofas online. All dimensions are shown on the website so I could ensure that the sofas would fit in the space available, and that they were high enough to support my back. Quick delivery. The delivery team completed the assembly for me, tested that the reclining seats worked and showed me how to disassemble the sofas in case I needed to move them.

Reply from Lovesofas
the shop staff were very helpful, the delivery team were great and the products were just what i wanted

Reply from Lovesofas

Reply from Lovesofas
There was a sale on, it was amazing. The sofa is amazing too.
Customer services could do with some improvement as we only got part delivery one day, and the next part the next day. So 3 out of 5 stars for communication. Then differing advice when i had to call back multiple times.
5 stars for delivery, delivery men, delivery company and sofa.
Would shop here again and highly recommend.

Reply from Lovesofas
From ordering to delivery . Communication was excellent. Sofa came within 5 days.

Reply from Lovesofas
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