Love Tales Reviews 43

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its exceptional quality and the beautiful, personalized nature of the books, often exceeding expectations. Many highlight the user-friendly experience, noting how easy and intuitive the process is, leading to truly unique and meaningful gifts that are deeply appreciated by recipients. The customer service is also frequently commended for being helpful, responsive, and professional, making interactions pleasant and supportive. However, some customers expressed dissatisfaction with the delivery service, citing issues with delayed shipments and unfulfilled guarantees. A few other people also felt that the book creation process was somewhat limiting, with restrictions on content and character count, which impacted their creative freedom.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the books as vibrant,... See more

Quality

Reviewers mention positive feedback about quality. Customers are delighted with the product's quality,... See more

User experience

Users describe positive interactions with the user experience. Many customers found the process... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the professional, responsive, and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some consumers praise the fast shipping, with orders... See more

Based on these reviews

Rated 5 out of 5 stars

Decided to propose and wanted to make my fiancee a scrapbook to show the key moments since I first asked her out. Came across LTs on insta and was skeptical at first since its "ai generated" but... See more

Rated 5 out of 5 stars

I’ve rarely felt so touched by a customer experience: every interaction with this company made me feel seen, valued, and genuinely cared for. The team is incredibly kind, responsive, and generous — th... See more

Rated 5 out of 5 stars

Excellent service! Clo was the whole way there to make sure that the book will turn exactly as I wanted to. Clo helped me to get som additional credits and modify few more illustrations just before th... See more

Rated 5 out of 5 stars

I used Love Tales to create a personalized book for my girlfriend about our relationship, and it turned out even better than I imagined. The team made the whole process super easy — they helped ca... See more


Company details

Written by the company

Transform your memories into a beautiful illustrated storybook. Perfect for anniversaries, birthdays, weddings, or just to say “I love you”.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

43 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Just wow...

Just wow! Very professional and great responsive customer service and fast shipping. Book very vibrant and beautiful. My boyfriend laughed with joy 😊...loved it and will purchase again!

February 22, 2026
Rated 5 out of 5 stars

Excellent service and smooth experience

I had a really great experience overall and I’m genuinely impressed with the level of support I received. From the moment the team got in touch, everything became clear, organized, and easy to move through. Communication was friendly and professional, and I always felt like my questions were taken seriously and answered properly, not rushed or brushed off.

What I appreciated most was how helpful and solution-oriented the support was. They guided me through the process, explained things clearly, and made sure I was comfortable with each step. It felt like they truly cared about delivering a good result, and that made the whole experience much more reassuring. Every time I needed assistance, they responded promptly and kept things moving forward smoothly.

The overall process ended up being very straightforward, and I’m happy with how everything turned out. Big thanks to the team for being patient, supportive, and attentive — it made a real difference. I would absolutely recommend them based on the service I received.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

A well-crafted and personal surprise

The process was smooth and the result felt personal. The illustrations and story came together nicely, and it was a great way to surprise my girlfriend. She really enjoyed reading it. Well executed and meaningful, great gift idea!

January 17, 2026
Unprompted review
Rated 4 out of 5 stars

I purchased a book that was to arrive…

I purchased a book that was to arrive before Dec 25, due to printing issues, it arrived a month later. I did correspond with the company and they did refund a portion of my cost. The product, once received, did exceed my expectations.

January 1, 2026
Unprompted review
Love Tales logo

Reply from Love Tales

Hi Cindy,

I'm truly sorry that your original order didn’t arrive in time for Christmas. We understand how disappointing it is to miss a holiday deadline and we regret that a technical error at our supplier's printing facility caused this.

We want to be fully transparent about the steps we’ve taken to resolve this for you:

1. Once the printing issue was confirmed, we reached out to offer you the choice of a full refund or a replacement

2. You opted for a replacement, which was processed immediately. It is currently scheduled for delivery tomorrow, which falls within the estimated 10 business day window for a new print and ship

3. To apologize for the delay, we have issued a 50% refund on your original book. For your second order, we also applied a 35% discount and provided a free upgrade to express shipping

While we can’t go back and fix the initial printing error, we're doing out best to provide a fair solution!

We appreciate your patience :)

- Clo, cofounder

Rated 4 out of 5 stars

I purchased two separate books…

I purchased two books separately and received both past the time expected, roughly 6 weeks to receive . The product itself is lovely though. Just make sure you budget your time.

December 7, 2025
Unprompted review
Love Tales logo

Reply from Love Tales

Hi Cindy,

Thank you for reaching out here as well. As shared in our response to your other post on Trustpilot:

We're truly sorry that your original order didn’t arrive in time for Christmas. We understand how disappointing it is to miss a holiday deadline and we regret that a technical error at our supplier's printing facility caused this.

We want to be fully transparent about the steps we’ve taken to resolve this for you:

1. Once the printing issue was confirmed, we reached out to offer you the choice of a full refund or a replacement

2. You opted for a replacement, which was processed immediately. It is currently scheduled for delivery tomorrow, which falls within the estimated 10 business day window for a new print and ship

3. To apologize for the delay, we have issued a 50% refund on your original book. For your second order, we also applied a 35% discount and provided a free upgrade to express shipping

While we can’t go back and fix the initial printing error, we're doing out best to provide a fair solution!

We appreciate your patience :)

- Clo, cofounder

Rated 5 out of 5 stars

Outstanding Customer Service


The process of making the online book was very automated, but when I tried to get a printed version to Austria (normally not a country they ship to) in limited time they provided outstanding customer service and made it happen, even after a little hiccup with the printing partners.

January 2, 2026
Rated 5 out of 5 stars

A truly unique couple gift

I had a great experience with Love Tales. The personalization options are truly impressive and go far beyond just adding names, with thoughtful details that make the book feel genuinely unique and meaningful for a couple. Everything feels carefully crafted, resulting in a final product that is personal, emotional, and far from generic, making it a beautiful and memorable gift to share with someone you love.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Love Tales

Thanks Love Tales, I ordered this book for my wife. The ordering process was very simple and fast, and it was delivered in just one week! It’s a great Christmas gift — my wife is going to love it, I can’t wait.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

A Thoughtful and Truly Personal Gift


I bought a personalized book for my girlfriend and she absolutely loved it. I was worried it might feel gimmicky, but it turned out to be really thoughtful and well made. The story felt personal, the illustrations were beautiful, and we actually read it together, which made it even more special. Definitely a great gift if you’re looking for something meaningful and different.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Love that !!

Ordered a personalized book for my girlfriend, the whole process was easy, fast, and really close to reality. Arrived in just 7 days! Can’t wait to give it to her for Christmas. Highly recommend!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

A truely magical experience

I’ve rarely felt so touched by a customer experience: every interaction with this company made me feel seen, valued, and genuinely cared for. The team is incredibly kind, responsive, and generous — they even offered me extra credits when I needed them, and were so flexible with my requests. It’s rare to find such humanity and warmth in a brand. And the book… absolutely stunning. The quality of the pages, the beauty of the cover — it exceeded every expectation. This wasn’t just a purchase, it was a deeply personal and joyful experience. Thank you from the bottom of my heart — you’re not just a company, you’re a treasure.

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

Bait and switch

Bait and switch. They show one promising preview and claim they’ll deliver “high-quality” AI results, but the final images are terrible. The system miscounts previews yet still deducts credits, and my session got stuck on “creating” for over 20 minutes with no output. Avoid this service.

December 11, 2025
Unprompted review
Love Tales logo

Reply from Love Tales

Hi Dan, thank you for taking the time to share this and we're sorry for the frustration you experienced.

Regarding the preview count: we had just shipped a large product update and what appeared as miscounted previews were actually two different image versions labeled as V2. Credits were not intentionally deducted incorrectly, but the labeling was confusing and that’s on us.

Creating a full story usually takes around 15 min because of the computing involved. We know that wait can feel long and we’re working on reducing it.

I see that our cofounder reached out to you the same day you experienced the above and issued you a full refund.

Anyways thanks again for giving us a try and for raising these issues 😊

Rated 5 out of 5 stars

ABSOLUTELY AMAZING!!!!!!

The steps to making the book are very easy and fun. The book looks amazing. Worth every penny. If you're thinking of getting a very personal gift for someone do this.

November 30, 2025
Rated 5 out of 5 stars

10/10 recommend

The first shipment got lost in customs but I reached out and they were super helpful replied very fast and send a new book which arrived a couple days later.
The book itself is absolutely beautiful and so meaningful I will be reading it to my future kids when I am older.

November 17, 2025
Rated 5 out of 5 stars

Great experience with Love Tales!

I used Love Tales to create a personalized book for my girlfriend about our relationship, and it turned out even better than I imagined. The team made the whole process super easy — they helped capture all the special moments, from how we met to our favorite memories, and turned it into something really meaningful and beautifully designed.

My girlfriend was blown away when she saw it — it actually made her tear up! The quality, attention to detail, and care that went into the book were amazing.

If you’re looking for a unique and heartfelt gift that tells your love story in a personal way, I can’t recommend Love Tales enough. It’s something we’ll both cherish forever. 💕

October 28, 2025
Rated 5 out of 5 stars

Love Tales is a fabulous company and a…

Love Tales is a fabulous company and a brilliant idea. Clo and her team provide an incredible experience from both product and customer support standpoints. I would recommend this to anyone and will most likely be a repeat customer.

October 21, 2025

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