Love Velo Reviews 

582
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the smooth organization and excellent service provided, making their trips seamless and enjoyable. Many highlight the friendly and professional staff who are helpful in tailoring trips and answering inquiries. Reviewers frequently commend the excellent accommodations and great locations chosen for their holidays. The seamless logistics, including luggage and airport transfers, contribute significantly to a stress-free experience. Customers also appreciate the well-planned routes and the ability to enjoy their trips without worry, often exceeding their expectations and leading to memorable adventures.

What people talk about most

Service

Reviewers consistently express satisfaction with the service, highlighting that everything from airport... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Location

Customers had positive experiences with location, frequently praising the stunning scenery and varied terrain... See more

Holidays

Customers consistently note positive experiences with holidays, often describing them as memorable and... See more

User experience

Clients share positive opinions on user experience, with many describing it as smooth, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

4 days of Ebike cycling from Toulouse to Sete following the Midi-Canal. Excellent communication with Oli from Love Velo with all aspects of the holiday planning. Everything went smoothly, all the hote... See more

Rated 5 out of 5 stars

Our cycling tour of Puglia was an absolute delight. My wife and I wanted to complete the 7 day tour on a tandem. Love velo ensured that all our requirements were met and were always at the end of th... See more

Rated 5 out of 5 stars

My second trip with Love Velo and probably not the last. We had three days in Mallorca at a comfortable, mid-range hotel in Puerto de Pollensa that was perfect for cyclists, close to a shop that provi... See more

Company replied

Rated 5 out of 5 stars

Our cycling trip through the Loire Valley was simply amazing. The logistics were spot on from moving our luggage along from hotel to hotel, great accommodations, and a superb navigation route. The h... See more

Company replied


Company details

  1. Sport Tour Agency

Written by the company

We are a community of cyclists who share a love of cycling and a desire to ride further. We exist for everyone that rides a bike. We live for the first time a kid rides without stabilizers and for the commuters who ride to their computers. We say ‘Chapeau’ to the friends who ride together and we give Kudos to experienced cyclists on their Strava propelled rides. We will help you explore new places, meet incredible people and tackle challenges.


Contact info

4.8

Excellent

TrustScore 5 out of 5

582 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(582)

43 reviews in the last 12 months

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Rated 4 out of 5 stars

Love Velo Mallorca 312

Hotel was good, rooms were clean and beds comfortable, plenty of food for hungry cyclists.
Staff were helpful and on hand, warm up ride was a little short for me but well led.

April 27, 2023
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Reply from Love Velo

Thanks Tim and it was great hosting you. Thanks for your comments around the warm up ride, we may look to offer 2 distances next year for those that want a little extra riding before registration.

Kind regards
Love Velo Team

Rated 4 out of 5 stars

Mallorca 312 .

Myself and my son booked the Mallorca 312 thru love velo, and we were very pleased with their customer service, very punctual at getting back to you.
Had to email a couple of times regarding the final detail that we needed for the 312…but I think this was out of their hands and waiting on a third party.
We had a 2 hour wait for a transfer to our hotel, which is the only reason I didn’t give a 5 star rating…as when we arrived…is all we wanted to do, was ride our bikes.

Met Kieran and James at Mallorca and they seemed very pleasant guys.

I would recommend Love Velo to any one wanting a cycling trip.

Overall very satisfied .

April 26, 2023
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Reply from Love Velo

Thanks for your review Marc. The slight delay in correspondence was from the Mallorca 312 themselves and we have asked them to ensure they are more punctual next year. The group transfers do sometimes have a short delay but we are able to offer private transfers as well so let us know if you ever need those. Look forward to welcoming you again.

Kind regards
Love Velo Team

Rated 5 out of 5 stars

Very pleased to recommend Love Velo

Very pleased to recommend Love Velo. Our group trip to Mallorca was excellent. The transfer was efficient both ways. We were very pleased with the Hotel Cabot Pollensa Park and Spa which had all the facilities we needed and the location was conveniently close to Port de Pollenca, being neither in the middle of nowhere nor in an over-developed resort. The onsite bike hire was great and the Basso Astra bikes were fantastic and in excellent condition.

April 20, 2023
Unprompted review
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Reply from Love Velo

That's great, thanks Julian. How good are those bikes!?!

Look forward to welcoming you again.

Kind regards
Love Velo Team

Rated 5 out of 5 stars

Excellent service

I arranged a short break in Mallorca through Love Velo and the whole process, from the first email enquiring about the trip to the communications thereafter and the organisation of all the details before and during the time there, was excellent. I will definitely be using Love Velo again and I can certainly recommend them. They are personable, helpful and take the stress out of arranging a cycling holiday.

March 31, 2023
Unprompted review
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Reply from Love Velo

Thanks for such a positive review Rhodri and for recommending us so highly. We look forward to welcoming you on another trip again.

Kind regards
Love Velo Team

Rated 5 out of 5 stars

Mallorca Holiday 2023

I cannot recommend Love Velo enough. The whole experience from the easy booking process to the actual holiday in Mallorca was fantastic. The Cabot hotel, Port De Pollenca is exceptional, the transfers seamless and the hire bikes were brilliant quality. The Love Velo team were very responsive at all times when it came to communication. We enjoyed so much that we've already booked for next year and I wouldn't contemplate booking with anyone else.

March 7, 2023
Unprompted review
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Reply from Love Velo

I am glad we could make your trip so easy and hassle free Carl and we can't wait to welcome you on your trip for next year. Thanks so much.

Kind regards
Love Velo Team

Rated 5 out of 5 stars

I cannot recommend Love Velo highly…

I cannot recommend Love Velo highly enough for the recent cycling trip to Mallorca. From initial contact, responding to an advert in Cycling Weekly, to the hotel, bike hire, route information, and support prior to departure, LV were professional, friendly, and understanding of our requirements. The hotel in Porto Pollenca was a perfect base for the rides we had planned, and was at maximum capacity with predominately cyclists. The facilities ~ pool, spa, bike garage & workshop, etc ~ together with friendly helpful staff, made Cabot Pollensa Park Spa ideal. I for one hope to return to repeat and extend the experience.

April 17, 2023
Unprompted review
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Reply from Love Velo

Thank you Peter. That offer in Cycling Weekly really was amazing value! So pleased we could be of great service and look forward to having you again in the future.

Kind regards
Love Velo Team

Rated 5 out of 5 stars

Puerto pollensa

What a great time We had in Puerto Pollensa. The Cabot Park Hotel was excellent, The staff were friendly and the food was good. The bike hire was also good the bikes performed faultlessly. The routes worked out well, and we had some excellent riding.

All in all it was a great holiday and I’m looking for and I am looking forward to going again.

April 11, 2023
Unprompted review
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Reply from Love Velo

Thank you Steve, we look forward to welcoming you again.

Kind regards
Love Velo Team

Rated 4 out of 5 stars

(Ref: B302895) Mallorca

Just had a fantastic cycling week in Mallorca. Most of the itinerary that love Velo organised was great.
Bikes where fantastic & the shop staff were brilliant.
Hotel Goleta fantastic
Transfer not so good, waited almost an hour for a huge coach then the driver took the hump because the hotel Goleta was hard to get to. The journey took quite long so we booked a taxi back to the airport.
The courses downloaded are great and enable you to plan your week with whoever you’re cycling with.
If you’re on your own or you want to join a group ride out go to the pro cycle shop at the top end of town they have group rides tue, thur, sat.
A bit disappointed we didn’t get a cycle shirt from love velo or hear from them during the week. But overall, good value, really enjoyed it & would do it again. TC
Just had a really positive reply from Velo, thank you.

April 10, 2023
Unprompted review
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Reply from Love Velo

Thanks so much for your review Trevor. I am delighted your trip was so great and that the bike, hotel and overall trip was of good value and that you enjoyed it. Apologies regarding the transfer. You booked a group airport transfer which keeps the costs much keener but the maximum wait time for these are an hour. I can see that we didn't adequately explain that to you and that a private airport transfer with no waiting would have been a much more preferable option. We have taken steps on our confirmations to ensure the differences are much clearer so that someone can make a choice between a much cheaper or much quicker transfer.

Thanks again and we look forward to seeing you in the future.

Kind regards
Love Velo Team

Rated 5 out of 5 stars

A VERY HAPPY TIME…

My hotel Mirador in Palma was booked by Love Velo and was a great base for my 'cultural trip'. I then took the bus to Port de Pollensa, where I hired a bike, through Love Velo. I stayed at Hotel Cabot which was a smashing base. The bike was a Giant and great for hills. Lots of friendly cyclists and great breakfasts. It was near the prom where I bought my regular ice cream

March 27, 2023
Unprompted review
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Reply from Love Velo

Great that you had such a fab time! Look forward to helping you again.

Kind regards
Love Velo Team

Rated 5 out of 5 stars

Mallorca as a solo traveller

As a solo traveller, it was easier to ask someone else to organise everything for me. Phil did a great job in choosing a hotel with the lowest single supplement. Transfers were prompt, bike hire was great. The Hotel Cabot Pollensa Park & Spa was perfect. Great choice of food. Couldn't fault anything, and will be going again!

March 26, 2023
Unprompted review
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Reply from Love Velo

So pleased you had a great time as a solo traveller and your Insta reels looked awesome! We will pass on your kind words to Phil.

Kind regards
Love Velo Team

Rated 5 out of 5 stars

Mallorca!

I booked a 3 night trip, 3 days road biking in Mallorca with Love Velo. I had a great time and enjoyed the cycling. The airport transfer there and back was great, I have a new spanish friend, Adam :) The hotel, what Phil managged to in Port Polenca, Hotel CABOT Pollença Park SPA, it is wonderful. It's not just looks nice, everything is really good. Friendly, helpfull staff, great bar, great bufete restaurant. And just only 2 minutes walking from the beach! And my room my room faced the beach. And there was a bike garage!!

The bike, I fall in love. That Giant TCR Advanced!! Brillinat. Perfect for everywhere on the island!!

So I would recommend for everyone to use Love Velo site to book a cycling holiday! The best way, and you won't be disappointed!

And one more time, thank you very much for
Philip Warburton everything!

See you next time!

March 28, 2023
Unprompted review
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Reply from Love Velo

Adam, thanks for such a great review and we are delighted that the hotel, bike and transfers were perfect! We will send your thanks to Phil too. Look forward to seeing you again.

Kind regards
Love Velo Team

Rated 5 out of 5 stars

Mallorca Cycling Trip

Lucky me - my cycling group asked me to plan our first trip away to Mallorca! After starting my research, I soon landed at Love Velo and that's when Tom & the Team set us on our way superbly!

The trip was for four nights and Love Velo organised the transfers, hotel & bike hire for five of us. Everything went like clockwork where the hotel was indeed four star & the bikes hired were fantastic - two of us had brand new Giant TCRs!!

Would highly recommend Love Velo (& Tom) for all their help with the planning and then delivering on what was booked.

Will be booking again for 2024!

March 8, 2023
Unprompted review
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Reply from Love Velo

Hi Sean we will pass on your good wishes to Tom. Sounds like he did a great job as he always does! Look forward to getting you booked for your next trip.

Kind regards
Love Velo Team

Rated 5 out of 5 stars

Tenerife bike trip

I booked a 4 night trip, 3 days road biking in Tenerife with Love Velo. The booking process was very smooth and communication excellent. We had a great time and enjoyed the cycling. For my friend and I, the ebikes were a good choice, in order to allow us go a bit further and explore the island. The bikes were all set up to our specific measurements on arrival.

Mynd hotel was really nice, well set up for an active holiday. Really nice food with a focus on health and wellness. The small town of Callao Salvaje was nice for a stroll. The transfer from the airport was organised as part of the package was reliable and convenient.

I would recommend, 100%

February 26, 2023
Unprompted review
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Reply from Love Velo

Hi Tanya thanks for your review and for your recommendation. We look forward to helping you again in the future.

Kind regards
Love Velo Team

Rated 5 out of 5 stars

Excellent organisation

Excellent organisation. Updates regularly received and response times quick with queries - would very much recommend.

March 13, 2023
Unprompted review
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Reply from Love Velo

Thanks for your review James, good to know the team are nice and responsive.

Kind regards
Love Velo Team

Rated 5 out of 5 stars

Great experience, great holiday and excellent customer service!

From start to finish I had an amazing experience with Love Velo. We usually book our holidays ourselves but I took a chance with an agency for once and so glad I did. I'd like to call out Tom in particular. From my first conversation with him he was super helpful and completely understood my needs despite me being a bit vague with budget and requirements. He booked our one week trip to Calpe including private transfers, bike rental and a lovely hotel. The hotel was fantastic (Suitopia) and the transfers experience was smooth. We had a whole mini bus just for the two of us! The bike rental was excellent too, only £25 per day for carbon bikes with Ultegra Di2.

The booking experience was easy and Tom also made a great effort to pass on our detailed bike fit info to the shop (which was 5 mins walk from the hotel). Even though we wanted to do our own thing and not join any guided riding, Tom still provided GPS files for several great routes in the area.

Overall a fantastic experience and I will definitely be using Love Velo again.

February 19, 2023
Unprompted review
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Reply from Love Velo

Hi Derek that's great to hear and we shall pass your thanks on to Tom! Look forward to getting you booked for your next trip.

Kind regards
Love Velo Team

Rated 5 out of 5 stars

A cycling week in Lanzarote.

Just back from a week in Lanzarote (our third trip with Love Velo) and, yet again, an excellent experience. Lovely hotel, although slightly surreal wheeling the bikes past people sizzling by the pool, but a great location to the south of Puerto del Carmen and close to the promenade. Excellent bikes as well and a very helpful bike shop. Big thank you to Ciaran who organized the trip on the Monday and we were in the resort for Saturday. Nothing but positives to say about the holiday. Only complaint, bit windy at times. But we won't hold Love Velo to blame for that!

January 14, 2023
Unprompted review
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Reply from Love Velo

Great that you enjoyed your trip and a pleasure to help you again. Looking forward to booking your next trip for you.

Many thanks
Love Velo Team

Rated 5 out of 5 stars

Thanks Guys!

I had the best experience booking through Love Velo. Phil and Tom worked over the Christmas break to organise a super last minute trip for me which I really appreciated given the time of year and timescale. The hotel was the nicest hotel I have ever stayed at - they upgraded my room for free. The bike rental were super accommodating and was located right next to the hotel. The routes were great - took the stress out of planning them. Airport transfer was same- easy and no stress. Calpe is also amazing! Just book it. Thanks again guys!

January 6, 2023
Unprompted review
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Reply from Love Velo

Thanks so much Emily. Your kind comments have been passed on to Phil & Tom. Look forward to helping you again.

Many thanks
Love Velo Team

Rated 5 out of 5 stars

No-Stress Tenerife Trip

Had an amazing pre-Christmas trip to Tenerife thanks to Love Velo! Things couldn’t have gone smoother thanks to their organisation — airport transfers were seamless, bikes were ready and waiting at the hotel, and routes were excellent for a first-timer to the island. Will definitely be using them again.

December 15, 2022
Unprompted review
Rated 3 out of 5 stars

Disappointed

We went to Majorca in August last year. Great to have the routes planned for us beforehand and the hotel was nice. However, before we even set off our holiday plans needed constant amendments, e.g. wrong dates, wrong number of people etc.They were quite snooty on the phone when I tried to sort out these issues. I was pretty disappointed with my bike as was excited to ride the Liv Langma with ultegra groupset as promised; my bike was a Swift with basic shimano105 group set and uncomfortable men’s saddle. We were told an incorrect pick up time for our flight home and ended up sitting in the dark and cold for an hour at 3am in the morning as a result (had returned keys to reception). It costs a lot for Lovevelo to organise stuff and I don’t think they do that particularly well. Next time I’ll be happier to organise everything myself.

August 25, 2022
Unprompted review
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Reply from Love Velo

Dear Julie

Thank you for your review of your August 2022 holiday. We are pleased to hear that you enjoyed your trip, the hotel and the riding via the routes we provided for you.

With regards to the issues you highlight, as this is the first time we have heard from you since you returned 4 months ago we have tried to contact you directly to discuss your comments further but have been unsuccessful. If you would like to discuss any of this further we would be more than happy to discuss these directly with you.

We have thoroughly looked into your comments and we will try and address them for you here. With regards to your comments around your confirmation we are very sorry to hear that there were some issues. I can see that your trip was originally planned for 2021 and shortly before your planned departure date in 2021 you contacted us and asked if you could defer your trip by a year. You were at this stage within full cancellation terms but going above and beyond we duly arranged for your trip to be deferred by a year without penalty, waived our own costs and only charged unavoidable increases in price by suppliers for an August 2022 trip. I can see there was an error on your first confirmation for which we are very sorry for but I can see as soon as we were notified, the changes were made and we sent you an updated final confirmation a month before your travel date. We did not hear from you again until the start of your trip when you contacted to say you had not received this updated confirmation and it would appear that this led to some of the confusion. As soon as you highlighted this to us we immediately resent your final confirmation that had been sent a month earlier.

We were not made aware of any issues on your trip and as this is the first we have heard from you since your return 4 months ago it is hard to fully investigate these retrospectively. However looking at your transfers, it would appear they were booked correctly in line with the flight times and the pick up time stated on your confirmation of 3.55am (not 3am) was correct. We were not made aware of any delay in pick up at the time either by yourself or the transfer company but we are very sorry if this was the case. With regards to your bike, I can see due to availability on your new travel dates you had requested, the model unfortunately had to be changed from your original booking and the closest match was provided. This change was notified to you on your updated confirmation for your 2022 trip.

Once again we are very sorry if you feel there was any miscommunications or you missed any of our emails. We are constantly reviewing internal processes to ensure the smooth running of all trips and your comments have been forwarded to our development team to see if any steps can be improved.

We wish you all the best.

Kind regards

Love Velo Team

Rated 5 out of 5 stars

Gran Canaria cycling holiday.

Having just returned from two 14th week's cycling in Gran Canaria I cannot praise Love Velo highly enough. From the comfort & location of the Hotel to the pickups to and from the Airport, as well as bike collection everything went remarkably smoothly & was very well managed.

November 14, 2022
Unprompted review
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Reply from Love Velo

Brilliant to hear Alex, we have passed on your comments to Phil and the team. Looking forward to helping you on your next trip.

Kind regards
Love Velo Team

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