Jury is out on this "warranty' company !. Submitted a claim 8 days ago. Provided additional information as requested 6 days ago. I even provided another quote for repairs which was 40%... See more
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Review summary
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Reviews shaping this summary
After several weeks they finally agreed to a repair but then sent me to a garage that looked to be the lowest bidder, was a 2 hour round trip and wasn’t set up to do the full job. I’m now having to... See more
Company replied
A complete fraud of a company. Took my car to a VAT registered garage upon finding an oil leak. Confirmed to be a gear box seal had broken. Took car to gearbox specialist and he said they will come ou... See more
Company replied
Horrendous company - totally unprofessional. Impossible to get hold of, never respond to messages or emails. Don't respond to formal complaints (complaints at lovewarranty.com) - not even to fob y... See more
Company replied
Company details
Written by the company
At Love Warranty, we believe that owning a car should be an experience full of confidence, not concern. That’s why we’ve built one of the UK’s most trusted and transparent vehicle warranty providers — dedicated to protecting drivers and supporting dealerships with integrity, speed, and care. We specialise in providing comprehensive mechanical and electrical breakdown cover for cars, performance vehicles, and prestige models, ensuring peace of mind long after you’ve driven away. Our mission is simple: to handle every claim fairly, efficiently, and with a genuine passion for customer care. We work in close partnership with leading dealerships nationwide, offering flexible warranty solutions designed to meet the needs of both customers and businesses. From our expert claims team to our network of trusted repairers, we’re here to make sure that if something goes wrong, you’re never left stranded. At the heart of Love Warranty is our commitment to transparency and fairness. We communicate clearly, act promptly, and always strive to deliver the kind of service we’d want ourselves. Because when it comes to protecting what you love — we’ve got you covered.
Contact info
St. Oswald Suite, Nostell Estate Yard, WF4 1AB, Wakefield, United Kingdom
- 0330 390 3959
- support@lovewarranty.com
- lovewarranty.co.uk
2.9
Average
71 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically takes over 1 month to reply
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My experience with Love Warranty has…
My experience with Love Warranty has been extremely disappointing. After my car kept going into limp mode, I got it checked, and the timing chain issue was fixed. I shared the invoice with them, but they kept asking for more details—when I last serviced the car, MOT expiry, insurance info—everything I provided. After all this, they just asked for a formal report, which I sent as well. Still, I received no response from them, and the issue remains in my car. This has been a terrible experience, and I would not recommend them
March 19, 2026
Unprompted review
Reply from LOVE WARRANTY
Dear Hamza,
Thank you for taking the time to share your review. We are deeply sorry to hear about the frustrating experience and communication delays you encountered when submitting your claim for your vehicle's timing chain issue.
Having to repeatedly submit documentation, such as service history, MOT details, and diagnostic reports, only to be left waiting without clear answers or progress, falls far short of the straightforward, responsive service we aim to deliver. We completely understand how exasperating it is to go through that process while still dealing with an unresolved issue on your vehicle.
We take your feedback regarding our document review process and communication response times very seriously, and we will be reviewing how your file was handled internally to help prevent similar issues from occurring.
If you have any remaining questions or would like to discuss your experience further, please feel free to reach out to us directly at support@lovewarranty.com with your claim or policy reference number.
Sincerely,
The Customer Support Team
Can’t fault them brilliant service
Can’t fault them , Caiden is amazing and he works hard to ensure you claim is handled correctly and quickly , they agreed the work in hours and the car was booked in at the garage we chose ( as to be VAT reg) once work was carried out we chose to pay the garage first and then claim back using the invoice , the invoice was paid the same day and money was in my account, no delays , I definitely highly recommend this company and will continue to use and extend my warranty with them
April 1, 2026
Unprompted review
Reply from LOVE WARRANTY
Dear Anthony,
Thank you so much for taking the time to share your review!
We are delighted to hear about your positive experience and that Caiden was able to assist you so efficiently. Providing fast claim approvals, flexible choice of VAT-registered garages, and same-day reimbursements is exactly what we strive for, so it is wonderful to know everything went so smoothly for you.
We truly appreciate your kind words and your continued trust in Love Warranty.
If you ever need anything else in the future, please don't hesitate to reach out to us at support@lovewarranty.com.
Best regards,
The Customer Support Team
Have been trying for 4 days now to…
Have been trying for 4 days now to contact Love Warranty due to issues with my car. 7 messages left, 3 online chats and 2 emails and nothing. TERRIBLE SERVICE.
March 25, 2026
Unprompted review
Reply from LOVE WARRANTY
Dear Customer,
Thank you for taking the time to leave your feedback. We are sincerely sorry to hear about the extreme difficulty you experienced when trying to get in touch with our team regarding your vehicle issues.
Leaving multiple phone messages, online chat attempts, and emails without receiving a response falls far short of the accessible, timely support we aim to provide, and we completely understand how frustrating that experience must have been.
We take your feedback regarding our response times and communication channels very seriously, and we are using accounts like yours to review and improve our customer service process moving forward.
If there are any outstanding matters or if you would like us to look into your file further, please feel free to contact us directly at support@lovewarranty.com with your policy or claim reference number.
Sincerely,
The Customer Support Team
Poor communication
Poor communication. Trying to sort a warranty claim, no one answers the phone and ignores emails or takes days to come back to you when the car is in the garage awaiting work carried out. Shambles!
March 23, 2026
Unprompted review
Reply from LOVE WARRANTY
Dear Michael,
Thank you for taking the time to share your review. We are deeply sorry to hear about the communication delays and frustration you experienced while trying to process your warranty claim.
Struggling to reach our team on the phone and waiting days for email responses—especially while your vehicle is already sitting in a garage awaiting repairs—falls far short of the fast, dependable support we aim to provide. We completely understand how disruptive and stressful that situation was for you.
We take your feedback regarding our call availability and email response times very seriously, and we are actively working to improve our communication processes to prevent delays like this in the future.
If you have any remaining questions or if you would like us to review how your file was handled, please feel free to reach out to us directly at support@lovewarranty.com with your claim or policy reference number.
Sincerely,
The Customer Support Team
Jury is out on this "warranty' company…
Jury is out on this "warranty' company !.
Submitted a claim 8 days ago.
Provided additional information as requested 6 days ago.
I even provided another quote for repairs which was 40% cheaper than the first (Although it must be said the first quote was excessive in my opinion)
Every time I contact them for an update I get the standard "It's with the claims department" even though the email reply comes from a person in the "Claims" department !
As I said Jury is out !
I will update review accordingly as I progress
March 18, 2026
Unprompted review
Reply from LOVE WARRANTY
Dear Mal,
Thank you for taking the time to leave your feedback. We are sincerely sorry to hear about the delays and repetitive updates you experienced while waiting for a decision on your claim.
Waiting over a week for progress after providing all requested information—including a significantly cheaper repair quote—falls far short of the efficient, transparent communication we strive to deliver. We completely understand how frustrating it is to receive generic updates when you are seeking a clear answer on your repair authorization.
We take your comments regarding our claim review process and update procedures very seriously, and we will be reviewing how your file was handled to help improve our communication response times moving forward.
If you have any remaining questions or would like us to review the details of your file further, please feel free to reach out to us directly at support@lovewarranty.com with your claim or policy reference number.
Sincerely,
The Customer Support Team
quick and easy
quick, timely and easy. saw the funds in my account the next day.
February 3, 2026
Unprompted review
Reply from LOVE WARRANTY
Dear Harry,
Thank you so much for taking the time to share your review!
We are delighted to hear that your experience was quick, timely, and easy, and that your funds arrived in your account the very next day. Providing a smooth, hassle-free process from start to finish is always our top priority, so it is wonderful to know we met your expectations.
We truly appreciate your feedback and your trust in Love Warranty.
If you ever need any assistance in the future, please feel free to reach out to us anytime at support@lovewarranty.com.
Best regards,
The Customer Support Team
Absolutely amazing company
Absolutely amazing company, I can’t recommend them enough.
Fast response time, quick to sort out any problems, easy to talk too.
I will be using them again in the future.
February 6, 2026
Unprompted review
Reply from LOVE WARRANTY
Dear Jennifer,
Thank you so much for leaving such a wonderful review!
We are thrilled to hear that you had such a positive experience with our team and appreciated our fast response times, helpful communication, and quick resolutions. Providing an easy and dependable service is always our main goal, so it means a lot to know we earned your recommendation.
We truly appreciate your support and look forward to assisting you again in the future!
If you ever need anything else, please don't hesitate to reach out to us at support@lovewarranty.com.
Best regards,
The Customer Support Team
Thank you Love Warranty
I cannot recommend Love Warranty enough for there fast, efficient and friendly service. We'd only owned our new car a for a few weeks when we started to hear some unsettling noises. Love Warranty stepped right in no quibbles and had the issue fixed for us, taking away all the worry of costly repairs. Thank you Love Warranty 🙏🏻⭐️⭐️⭐️⭐️⭐️
February 4, 2026
Unprompted review
Reply from LOVE WARRANTY
Dear Gary,
Thank you so much for taking the time to share your review!
We are absolutely delighted to hear about your experience and so pleased we could step in to resolve those noises quickly and stress-free. Experiencing an issue shortly after purchasing a vehicle can certainly be worrisome, so knowing we were able to take that burden off your shoulders and get your car sorted means the world to us.
We truly appreciate your 5-star review and your high recommendation!
If you ever need any assistance in the future, please don't hesitate to reach out to us anytime at support@lovewarranty.com.
Best regards,
The Customer Support Team
Fast efficient and very nice to deal…
Fast efficient and very nice to deal with
February 4, 2026
Unprompted review
Reply from LOVE WARRANTY
Dear Shaun,
Thank you so much for taking the time to share your feedback!
We are delighted to hear that you had a fast, efficient, and pleasant experience dealing with our team. Providing prompt and friendly service is always our top priority, so it is wonderful to know we met your expectations.
We truly appreciate your kind words and your trust in Love Warranty.
If you ever need any assistance in the future, please feel free to reach out to us anytime at support@lovewarranty.com.
Best regards,
The Customer Support Team
It was abit of a slow process to begin…
It was abit of a slow process to begin with but once they agreed to the work that needed to be done with my car it was very fast smooth and effective!!! Once I invoiced the bill they paid me back within 3hrs so I cant complain and overall im very happy how this was sorted
February 2, 2026
Unprompted review
Reply from LOVE WARRANTY
Dear Dave,
Thank you for taking the time to share your feedback!
We are so glad to hear that once the repair work was approved, everything moved quickly, smoothly, and effectively for you. We aim to keep our reimbursement process as seamless as possible, so it is fantastic to know that your invoice was paid within just 3 hours!
We appreciate your patience during the initial setup stage and are delighted that you are overall very happy with how your claim was resolved.
Thank you for choosing Love Warranty. If you ever need any further assistance in the future, please feel free to reach out to us at support@lovewarranty.com.
Best regards,
The Customer Support Team
Great company and great service
An excellent service from the team at Love Warranty. Highly recommend and would definitely use them again 🤩
January 26, 2026
Unprompted review
Reply from LOVE WARRANTY
Dear Rachel,
Thank you so much for taking the time to share your review!
We are thrilled to hear that you experienced excellent service from our team and that you would highly recommend Love Warranty. Providing a top-tier experience for our customers is always our main goal, so knowing you had such a positive experience means a lot to us.
We truly appreciate your kind words and look forward to serving you again in the future!
If you ever need any assistance, please don't hesitate to reach out to us at support@lovewarranty.com.
Best regards,
The Customer Support Team
Absolutely top class service provided…
Absolutely top class service provided from Love Warranty. Excellent customer service and they couldn’t be more helpful when I needed them most. Would highly recommend.
November 26, 2025
Unprompted review
Reply from LOVE WARRANTY
Dear Liam,
Thank you so much for taking the time to share your review!
We are thrilled to hear that you experienced top-class customer service and that our team was able to be there for you when you needed support the most. Helping our customers through stressful situations quickly and effectively is always our highest priority, so your kind words mean a lot to us.
We truly appreciate your high recommendation and your trust in Love Warranty!
If you ever need any assistance in the future, please don't hesitate to reach out to us at support@lovewarranty.com.
Best regards,
The Customer Support Team
Love Warranty have been fantastic to…
Love Warranty have been fantastic to deal with from start to finish. I own an Aston Martin Vantage and recently had an issue that could easily have turned into a very stressful and expensive problem, but Love Warranty handled everything smoothly and professionally.
The claim process was incredibly simple and straightforward. From the moment the fault appeared, getting in touch, submitting the details, and getting approval for the work felt quick and hassle‑free. Communication was clear at every step, so there was never any doubt about what was covered or what would happen next.
What really stood out was how they took the stress out of the situation. They worked directly with the repairer, kept me updated, and made sure the car was back on the road as soon as possible, which gave real peace of mind given the value and complexity of an Aston Martin. Their team was friendly, responsive, and clearly understood the importance of good service for performance car owners.
Overall, it was genuinely a five‑star experience and I would definitely recommend Love Warranty to anyone looking for reliable, customer‑focused cover for their car.
November 27, 2025
Unprompted review
Reply from LOVE WARRANTY
Dear Craig,
Thank you so much for taking the time to write such a detailed and complimentary review!
We are absolutely thrilled to hear about your experience, especially when it comes to taking care of a prestige vehicle like your Aston Martin Vantage. Handling claims smoothly, maintaining clear communication, and removing the stress from costly repair situations is exactly what we set out to do every day.
Knowing that our team provided you with peace of mind and hassle-free support means a great deal to us. We truly appreciate your 5-star recommendation and your trust in Love Warranty to keep your car covered!
If you ever need any assistance in the future, please don't hesitate to reach out to us anytime at support@lovewarranty.com.
Best regards,
The Customer Support Team
Please be careful with this company
I normally never write reviews, but my experience with Love Warranty has been so disappointing, stressful and unfair that I feel obligated to warn other customers. Itook out a warranty policy before my vehicle even reached the mileage limit, specifically to protect myself from unexpected mechanical faults. I thought I was doing the right thing by paying for peace of mind. Unfortunately, when I needed the warranty the most, Love Warranty did not deliver the service I expected.
My Range Rover developed an alternator issue, so I made a claim. What followed was over three weeks of waiting, constant delays, unclear communication, and being left without my vehicle while Love Warranty arranged their engineer. This alone caused huge inconvenience for me and my family and genuinely affected me mentally. During this entire period, I was just waiting with no proper update.
Eventually, their engineer inspected the car and confirmed that the alternator was defective and not working. Despite this, Love Warranty still rejected the claim by saying it was due to “wear and tear.” Anyone who understands cars knows that every mechanical part shows some wear — this does NOT automatically mean it should be excluded under a warranty. The alternator failed. It broke. That is exactly what a warranty is supposed to cover. To make matters worse, they used the mileage limit as a reason to decline the claim, even though my policy was purchased BEFORE the vehicle exceeded 95,000 miles. It feels like they moved the goalposts after taking my money. This is extremely unfair and goes against reasonable customer expectations, especially when a policy is sold based on protection and peace of mind.Reading other reviews, I now realise many customers have had similar issues — long delays, inspections that don’t match the final decision, and claims being declined for reasons that feel more like excuses than genuine assessments.
What should have been a straightforward claim turned into weeks of stress, inconvenience, lack of communication, and a final decision that I strongly believe is unfair and not in line with FCA Treating Customers Fairly obligations.
I am now in the process of escalating this and requesting a manager review. If you are thinking about taking out a policy with Love Warranty, please be extremely careful. Based on my experience, the cover sounds reassuring when you buy it, but when you actually need support, you may find the process slow, stressful, and ultimately disappointing. I genuinely hope they review their processes and start treating customers with fairness, transparency and respect — because at the moment, my experience has been the complete opposite.
December 1, 2025
Unprompted review
Reply from LOVE WARRANTY
Hi Syed,
Thank you for taking the time to share your experience. We’re genuinely sorry that the process caused you stress and frustration. We never want any customer to feel unsupported, and we completely understand how difficult it is when your vehicle develops a fault and you’re relying on your warranty for help.
Our customers sit at the forefront of every decision we make, and we work hard to deliver the best level of service we can. With that in mind, I want to explain clearly and transparently why this claim could not be approved.
Wear and tear mileage limit
Your agreement includes wear and tear cover up to 95,000 miles. After this point, wear and tear faults are no longer covered under the terms of the policy.
When your vehicle was inspected, it recorded 95,560 miles. The engineer confirmed that the alternator failure was caused by wear and tear, and because the vehicle had already exceeded the mileage limit for this type of fault, we were not able to authorise the repair.
Why mileage limits must be strict
Range Rovers are highly complex vehicles and statistically one of the least reliable model groups we cover. Because of this, mileage thresholds are essential to keep the warranty fair, predictable, and financially viable for all customers.
If we overlook a mileage rule for one claim, we compromise the fairness of the fund for everyone else who relies on us to manage it responsibly. We can only approve claims where the customer has remained within the agreed terms.
Communication delays
We fully accept your feedback about delays and unclear updates. This isn’t the experience we want any customer to have. You should always receive timely and accurate communication, and we are reviewing this internally so we can improve.
If you believe the policy was mis-sold
If at any point you feel that the mileage limits or level of cover were not explained properly when the warranty was purchased, please contact us at support@lovewarranty.co.uk. We take this very seriously and will carry out a full investigation. If anything was handled incorrectly, we will put it right.
In summary
The alternator failure was diagnosed at 95,560 miles
Wear and tear cover ends at 95,000 miles
The engineer confirmed the fault was wear and tear related
Mileage limits are a core part of your agreement and must be applied consistently
Syed, we appreciate your feedback, and we’re here if you would like us to review anything further. Our intention is always to be fair, transparent, and supportive, and we’re happy to help in any way we can.
Kind regards
Love Warranty
Took out top Warrenty with this company…
Took out Warrenty with this company just had a claim they handled it spot on remember all service records must be up to date
November 17, 2025
Unprompted review
Reply from LOVE WARRANTY
Dear Mark,
Thank you so much for taking the time to share your review!
We are delighted to hear that your recent claim was handled spot on. We also really appreciate you highlighting the importance of keeping service records up to date—having those documents in order helps us process and approve claims as quickly and smoothly as possible!
We truly appreciate your feedback and your trust in Love Warranty.
If you ever need any assistance in the future, please don't hesitate to reach out to us at support@lovewarranty.com.
Best regards,
The Customer Support Team
Simple claim process with a quick…
Simple claim process with a quick response.
Highly recommend.
November 28, 2025
Unprompted review
Reply from LOVE WARRANTY
Dear Arta,
Thank you so much for taking the time to leave your review!
We are delighted to hear that you experienced a simple claim process with a quick response time. Keeping things straightforward and efficient for our customers is always our top priority, so it is wonderful to know we met your expectations.
We truly appreciate your high recommendation and your trust in Love Warranty!
If you ever need any assistance in the future, please feel free to reach out to us anytime at support@lovewarranty.com.
Best regards,
The Customer Support Team
This has to be the best warranty cover…
This has to be the best warranty cover out there which I have ever dealt with! They are extremely efficient and reliable when it comes to solving any problem or issue I have come across with my car since taking the cover. I will certainly keep using these guys for any future cars I purchase. I highly recommend them to anyone wanting that peace of mind! James has been brilliant from the moment I got handed the keys to my new car! Thanks again
November 26, 2025
Unprompted review
Reply from LOVE WARRANTY
Dear Ben,
Thank you so much for taking the time to write such a glowing review!
We are absolutely thrilled to hear that you consider Love Warranty the best cover you have ever dealt with! Providing efficient, reliable support whenever issues arise is exactly what we strive for, so it is fantastic to know we have given you that complete peace of mind with your vehicle.
A special thank you for giving a shout-out to James—we will be sure to pass your kind words along to him! Knowing he provided brilliant service right from the moment you picked up your new car means a lot to our team.
We truly appreciate your high recommendation and look forward to protecting your future cars as well!
If you ever need any assistance, please don't hesitate to reach out to us anytime at support@lovewarranty.com.
Best regards,
The Customer Support Team
The best warranty provider
Love Warranty are an excellent Warranty provider we have worked closely with them since they were formed back in 2023 and we are proud to offer their market leading warranty services to our customers , both warranty packages offer excellent levels of coverage whilst backed up with high levels of customer service ,we can knowingly provide our customers with that extra piece of mind for those unexpected issues at affordable prices.
November 25, 2025
Unprompted review
Absolutely fantastic company to deal…
Absolutely fantastic company to deal with a real personal touch 👏🏻
November 20, 2025
Unprompted review
A super helpful and smooth process
A super helpful and smooth process, fast payout, very knowledgeable too, highly recommend!
November 24, 2025
Unprompted review
Reply from LOVE WARRANTY
Dear Edward,
Thank you so much for taking the time to share your review!
We are delighted to hear that you experienced a super helpful and smooth process, as well as a fast payout. Providing knowledgeable advice and efficient service is always our top priority, so it is wonderful to know our team hit the mark for you.
We truly appreciate your kind feedback and your high recommendation!
If you ever need any assistance in the future, please feel free to reach out to us anytime at support@lovewarranty.com.
Best regards,
The Customer Support Team
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