Love What You Eat Ltd Reviews 

52
TrustScore 4 out of 5

4.0

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Rated 3 out of 5 stars

Easy to use website 👌 1st delivery didn't arrive as was apparently destroyed by parcel force as was damaged. Had to chase to find out why no delivery 😒 2nd delivery....missed delivery time, parcel w... See more

Company replied

Rated 4 out of 5 stars

Had problems with ordering over discount but sorted quickly- problem with missing items in delivery but again rectified quickly.Had no problem contacting company via email- but impossible to reach by... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Love What You Eat for top-quality meat, fish, and seafood. The products are always fresh, carefully packaged, and delivered on time. I’m very satisfied with both the quality and the... See more

Company replied

Rated 4 out of 5 stars

Ordered a 3 bird roast, for a lunch Sunday lunch party, it was delicious and impressed my guests. Though there are a couple of things the company could improve on: 1. no given information on cooki... See more

Company replied

Company details

  1. Frozen Food Store
  2. Delivery Service

Written by the company

Love What You Eat provides a superb selection of high-quality seafood and meat, sourced from top suppliers in the food industry. Our partnerships with esteemed suppliers such as John Sheppard for meats, Wing of St-Mawes for frozen fish, Castlemead Poultry for free-range chicken, and artisan producers like Alex Spink & Sons for Arbroath Smokies, ensure that you receive only the finest quality products.


Contact info

4.0

Great

TrustScore 4 out of 5

52 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.0

All reviews

(52)

1 review in the last 12 months

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Rated 5 out of 5 stars

Always a great service from these guys

Always a great service from these guys. I have had 3 orders now and can't fault the service, quality of produce or price A1

November 15, 2024
Unprompted review
Love What You Eat Ltd logo

Reply from Love What You Eat Ltd

Hi Roger,

Thank you so much for your kind words about our service!. Your comments and the 5 star review mean the world to us at love what you eat and we hope to hear from you again soon!

Thanks again,
The love what you eat team

Rated 5 out of 5 stars

Always delivered on time

Always delivered on time, beautifully packed and great quality shellfish. The boned half ducks are excellent.

October 17, 2024
Unprompted review
Love What You Eat Ltd logo

Reply from Love What You Eat Ltd

Hi Mrs Honey,

Thank you so much for the 5 star review and the kind words you have said about the quality of our shellfish and one of our products, the boned half Duck!

As a small family run company reviews like this mean the world to us.

Kind regards,

LWYE

Rated 2 out of 5 stars

Was sorely disappointed with my order

Was sorely disappointed with my order. A) It was delivered a week later albeit that I could have cancelled. B) Phone call to say they did not have the steak I ordered and offered other types. B) The day my order turned up money was refunded for missing Shanties (The whole reason I placed the order). Smoked Haddock looked of poor quality. I could have spent less buying locally. Never again.

July 17, 2024
Unprompted review
Rated 1 out of 5 stars

Is this company credible?

We normally order products supplied by Good Taste Foods based in Bristol. On this occasion, our distributor supplied a substitute product from LoveWhatYouEat, also based in Bristol. Turns out that Good Taste Foods had filed for voluntary liquidation back in March, owing tens of thousands to creditors including HMRC and others. A search of Companies House then shows a Director then sets up another company with his son
as sole director instead, trading out of the same location. Smacks of sharp business practice. Won't be buying from this company.

June 20, 2024
Unprompted review
Rated 2 out of 5 stars

Unbelievably poor service

First and probably last delivery from them today 21st May. The parcel was left outside our front door after 3.30. The driver neither knocked nor rang our fully-functioning door bell, which has an extension in the kitchen. Bearing in mind the weather today🤦‍♂️ When retrieved the parcel had-unsurprisingly-started thawing,🤔the requested 3 x 2 chicken breasts had morphed into 2 x 3 making it difficult to store in our fridge/freezer. This was pure laziness, as the carton could have accommodated twice my delivery. Quite the inauspicious start I had not envisaged for a brand new Customer Cherry Trees, London Road, Beccles, Suffolk, NR34 9YU

Have thawed chicken and gammon. Supposed ‘Free-Range chicken was bloodied, contained bone, and poorly trimmed.

Gammon was fat-laden, but with Trustpilot on the side of Companies and not posters-no photos of second-rate food allowed.

We are sorry to hear there were some issues with your delivery.

We have spoken with Parcel Force and passed these details to them
to look into.

We have also spoken with our dispatch team regarding the packaging
of the chicken Breast.

Please find below a discount code for 20% off your next order:

hall20

Again please accept our apologies for the issues you have experienced and for any inconvenience caused.

Regards

LOVE WHAT YOU EAT

May 21, 2024
Unprompted review
Love What You Eat Ltd logo

Reply from Love What You Eat Ltd

Dear Alan,

Thank you for taking the time to provide us with your feedback on Love What You Eat. We truly appreciate your input and value your perspective on your recent experience with us.

Firstly, we would like to apologise for the issues you encountered, particularly the poor attention to your request and the lack of attention to detail. We understand how frustrating this must have been for you, and we want to assure you that we take these matters seriously.

Furthermore, we sincerely apologise for the quality of the chicken and gammon you received. This should never have been the case, and we deeply regret that your meal was not up to our usual standards. We understand how disappointing and unsatisfying this must have been for you.

We truly value our customers, and we want to make things right. Please keep an eye out in your emails for an email from us on how we can make it up to you and ensure that your next experience with Love What You Eat exceeds your expectations

Regards,

The LWYE team

Rated 1 out of 5 stars

DO NOT BUY from this website

DO NOT BUY from this website, I purchased beef wellington in Dec , they never showed up and I was told it was because they were on a break, I've been promised a refund for weeks and it's. Kt shown up yet, I fear as they have rebranded this is a fake site, purchase at your own risk,

December 27, 2023
Unprompted review
Rated 4 out of 5 stars

Good company

Good company, nice food and decent service. I ordered a packet of smoked salmon but it wasn't that great but they refunded me quickly. Lovely marinated king prawns

February 24, 2021
Unprompted review

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