Low Cost Interlock Reviews 

I had the interlock system put it. The day I went to pick up my car, the battery was dead. The mechanic charged it and I drove it around for a bit and tried to get the handset to work. I kept getting the message that my breath was out of range or some bs like that. The next day my battery was dead again. The mechanic let me know then, that this system does drain your battery. My battery isn't even 2 years old. Tried going to work and couldn't get out of the parking lot because the handset wouldn't work. "Breath sample out of range!" Over and over again. Finally got it to work and after work, battery was dead again. I went and had the unit un-installed within 4 days and this cruddy company will not refund the install. A bunch of shi**y customer service over seas working from home with kids and dogs in the background. I wish I would have read the reviews before. SCAM ARTISTS!

This deviceee sucksss, THE WORSTT!! I have no idea how they are even in service. Every single day I have to sit in my car blowing for atleast 10 minutes because it continues to say "Blow again" I have to disconnect and connect the device all the time. Not only that for recalls it tells you a date for recall then a before a week it is already telling you you have 5 days. My last recall date was set for February 13 and on January 22 it stated I had 5 days by Monday January 26 it was saying I had 2 days left to get a recall over a week of the date stated on the recall. When I tried calling to get it removed the representative I had was so rude. The first one I got was fine but the second guy was giving me a lot of attitude and was rude, wish I remembered his name. After 3 Months later of having it I get a text that they have my drivers license wrong. Like HOWWW??!! How did you pass on any information to the DMV then?

I give them two stars and not one because everyone on their customer service line was pleasant. Yet, it can be frustrating navigating their automated system while in a pinch and your device is malfunctioning, which of course will not let you start your vehicle when it is no fault of your own. That being said, their devices are garbage and frequently malfunction, which according to them can be repaired at "no extra cost." Naturally, they don't factor in the cost of lost wages when you miss work or have to find alternative means of transportation for possibly many days and even you having to pay for your vehicle to be towed to a place to fix it or very high prices for mobile service. It's a nightmare waiting to happen and the question is not if, but when. Do your self a favor and research every single interlock company. Pay the higher price if it's better because you'll pay more in the long run for other hidden fees. Look at the paperwork as I'm fighting with another company now who wants me to sign a lease much longer than the State requires me to have an ignition interlock installed.

I am writing to express my dissatisfaction with the ignition interlock services provided by your company. Unfortunately, my experience has been consistently negative and has caused unnecessary stress, inconvenience, and financial burden.

From the start, I encountered issues with the device itself, including frequent malfunctions, false readings, and repeated lockouts despite following all instructions correctly. These issues interfered with my ability to get to work and meet my personal responsibilities, which is unacceptable for a device that is required for legal compliance.

Additionally, customer service was unhelpful and difficult to reach. When I did speak with representatives, my concerns were often dismissed, and I was provided with unclear or conflicting information. Resolving even minor issues required excessive time and multiple calls.

The costs associated with the service were also excessive and not clearly explained upfront. Fees for maintenance, calibration, and lockouts added up quickly, often without proper justification or prior notice.

Overall, this experience has fallen far below reasonable expectations for a court-mandated service. I hope this feedback is taken seriously and used to improve both your equipment reliability and customer support. I would not recommend this company to others based on my experience.

Garbage device has failed almost every time I start up my car and then makes me wait 5 minutes to do another test that says "perfect" & "pass". Almost non-existent customer service keeps you on hold for hours. Only went with them because they said they could install on my hybrid vehicle but then once the device was shipped to the installer I was told it was not compatible and had to put it on my other car. I'm currently shopping for a different interlock device to switch as soon as available. Not worth the "savings" they advertise.

It would take pages and pages to write all the problems I've had with low cost. After 25 months I had them take it out. Its not worth it. I have spent easily a week on the phone trying to work with them in solving whats wrong with their product/service. When is cold out especially 35F and colder; most of the time the initial test would fail then retake pass. I have a work van that has solvents in it. They told me I can't leave the device in that environment. ok so I start bring the device inside. I then start getting an early recall every 3 to 10 days for months on end. Keep calling ect. trying to figure out what the problem is. Finally I get the bs answer. They claim I'm unplugging it when the vehicle is running. I've never done that. Then I started waiting at least 20 min. before unplugging it. No change. Once I went to test first test fail retake pass did another initial test fail retake pass. They took the first and third test and claimed the third test (initial 2nd test) was the retake for the first test. Committed libel and reported it to dvs. So clock restarts 13 months gone. To me thats the complaint, no wait thats a crime; that really shows what this company is about. I regret even looking into lowcost. WHAT A WASTE OF TIME AND MONEY!

software issues
endless reboot that wont quit
long durations to do one sample (2hr+)
display glitching out sometimes so bad you can't read it
bad install redone but no change
AI at fault?
customer what? YOUR MOM
on and on I could go

They should advertise: its the virtual reality that will never end. Your pain is our gain. WELCOME!

Had the handset installed and it immediately killed my battery with in a few days. After hours of being on the phone, was able to replace the battery. 6 months go by and battery is dead again, and the technical support are threatening if it’s not done by a mechanic I will be charged with tampering.

This is the worst breathalzyer company. I am on a Facebook group about suing them because they are scamming people of there money. The device is fault and doesn’t know when my car is turned off and goes off whenever I’m not in there. Every time I have gotten a $75 lockout fee is from me not being in the car. When I ask for a new device or for them to look into it they just blame me for not following the 2 min wait after getting out of my car but I do wait and still get the fees added. I have asked them to send over my logs to my lawyer, they charged me $25 and still didn’t send them over. I also need a new water pump and belt on my car and they said I can’t get my car worked on while the device is in because I will need to blow in it and they can’t put a work order in even after I put it on their app. I have put in multiple complaints to their email but I never hear back and asked to talk to a supervisor and they get rude and disrespectful then hang up the phone. At this point I’m not sure what to do because I can’t afford to pay a fee every 2 weeks because of their faulty devices and them scamming people out of their money.

Could not be worse. Customer service impossible to reach false positives often. Disgusting expierience.

Tiffany was amazing. Only one that knows anything and able to answer your questions. Most knowledgeable person I have spoken with. All others are useless

Terrvible experience. Had to switch the device out 3 different times because they were all faulty. I’ve paid over $300 in unlock codes due to their malfunctioning. I lost my job because the units were so faulty that my car wouldn’t start for 30+ mins making me late everywhere. I’ve requested a removal date twice and they’re just letting the bill run up the tab. This type of treatment isn’t rehabilitation, it’s okay getting as much money from people as possible.

Today’s call was with Tiffany M. She provided excellent service. Not all in the company provide this level of customer service. My experience with tech support team was not what I expected.

Tiffany listened to my issue, was patient, and directed my question to lead support. I hope the next level is on same level.

Thank you Tiffany M! I wish there were more of you working here.

The agent who took my phone call understood everything about my concern and was able to fix my issue. Five Stars

Thank you CECILIA M, For your assistance and understanding. You helped me out. You answered all my concerns. I'm not too stressed out like before. I wish I could talk to more employees like you that listens and tackle's the issue. thank you very much.

If I could give it a 0 I would. Won't fix or replace when broken. Won't answer phone. You leave a message. They don't call back for 2 weeks, even if your stranded because device has malfunctioned.

Where to start?? Customer service, absolute garbage. i"ve never been on hold with anyone as long as i've been on hold with this company. over 1hr long wait and then once the girl answered , I said hello. She acted as if she couldn't hear me and hung up on me. The random alarms or codes that pop up on your device. SERVICE RECALL? I just got this thing calibrated and it's saying service recall? I get it calibrated again and 2 days later, another service recall. Can't forget the random times it would just not boot up or come on because of the equipment being absolute garbage. So i've been stranded at least 5 x in the last 6 years because it wouldn't boot up. Don't forget the samples it asks you for if you leave it plugged in and the car is off and you're away from your car at work. So you unplug it and from doing that each time you get in and out you wear out the ethernet type of clip that goes into the handset, so now you have to use your daughters hair tie to secure it to the cord. How about you asking for over a month to get your device removed because you're selling your car and they think they know when and what date you have available to get it removed better than you know your own schedule and instead of scheduling a removal, they schedule you a new device to be installed ,they tried scheduling that new device to be installed at a service center that was no longer an LCI installer / or service center that helps them with their clients. As we speak, i've been on hold with the Device removal recording for 34 min now waiting on a team member to answer. Or try having the LCI Rep tell you that "They see that there has been an issue with my device for well over 380+ days and they need it in for inspection" Try getting this new device installed and then finding out that it was supposed to be just an inspection and then once you get it installed and the new one Rockin and Rollin, you get a notification on the new device that states " Calibration due 7-days " Are you kidding me? I just got it installed a week ago, they nickel and dime you and getting reimbursed for numerous overcharges is worse than pulling teeth.

Cecilia was very patient informative and helpful!

Service is terrible. They over charge with no explanation and they fraudulently issue “unlock codes” and charge you for never using it.

I was an installer for LCL for three years.
Very poor product. Difficult to deal with customers we installed the product for.
They still owe me money. Strongly advise to avoid this company.

Cecilia Mejia was genuinely the best as far as customer service and professionalism. Thank you for your time and assistance.