Low Cost Interlock Reviews 

My dash lights are blinking now they never did before.

Edna was super helpful and very kind and courteous, helping ease this process.

@@+!!+ customer service and answered all my questions!Qaqqa

If I could give zero stars, I would!! Absolute crooks! When their equipment is faulty and you get stranded in a parking lot 80 miles from home, you are expected to pay for the tow. Then when they determine that their equipment is complete garbage, they make you pay for another tow to a shop to replace the entire thing and you have to pay for all of that as well. And now that you have paid $1300 because of their faulty equipment, they want you to still pay the rent for your garbage equipment while you wait for new equipment. Then you call them to discuss this insanity and their customer service people are rude. They refuse to allow you to speak with management. They are taking advantage of people. Absolutely do not use this company!

Fast, friendly, easy to use

The person that helped was so nice

Really easy to work with highly recommended.

I first had decided to set up with Lowcost Interlock, because of course I wanted to save money. I was also inexperienced having a breathalyzer in my vehicle, my first and last time. I've got a 3 year sentence. I support all the 1-star comments you can read about Lowcost, they're true. I finally decided to spend the money to switch from Lowcost to Intoxalock, and man what a huge difference! I'm only paying like 10$ more a month but will get that back when I pay only 20 to recalibrate every couple months instead of 40. But the box doesn't require me to blow nearly as moluch. I blow once to start the vehicle then about 5 minutes later blow again and the it won't go off for another 30-minutes to an hour, unlike Lowcost, that think was so irritating, makes you blow every 8-14 mins. Also it's nice for when you have to make quick stops that you can turn off the car and that there's a timer on the box that gives you 3 minutes to restart with out having to blow with Intoxalock. Intoxalock's box is bigger and goofier looking but is so much more better than Lowcost's boxes. And another huge win for Intoxalock is that there's service locations everywhere, literally like 100 places throughout the metro compared to 3, 3! For Lowcost. Lowcost super sucks and only adds to the frustration of already having to blow in the boxes to continue your cumbersome life.

The woman who helped me was very patient, knowledgeable, and informative.

Mr. Burton experienced a lock out on his unit in June due to the installers failure to explain the calibration process to him. When the unit started counting down I called the installer and he said to call the number on the bottom of the unit which wasn't visible because it was actually located inside the unit. When I called him back he referred me to technical support, and they referred me to customer service. I received the run-around for a month. On 7/22/24 I had the pleasure of speaking with Amy who listen to my urgent dilemma and waved the reset fee. Unfortunately, by this time the car would not start because the battery had died. The battery wouldn't charge in a timely manner so the unit locked Mr. Burton out again. I called back on 7/26/24 and spoke with Sabrina and she extended one more fee waiver and a reset code and the car started and we successfully got it back to the installer for the calibration. Unlike most of the customer service representatives I dealt with at LCI Amy and Sabrina were a breath of fresh air, they listened to my concerns and did what was needed to get Mr. Burton's truck running again. They both demonstrated true customer service and have earned a 5 star rating for LCI. If it wasn't for their help I would give LCI 2 stars because the hours of waiting on the phone to be rudely spoken to, placed on additional hold, and transferred back and forth from techincal support to customer service. I recommend that Amy and Sabrina be given a bonus/pay increase and an opportunity to train other CSR's how to effectively do their jobs. Thank you Amy & Sabrina for providing me and Mr. Burton with Excellent Service!
Gratefully yours,
Charmaine Richards c/o
Mr. Leon Burton

The whole process was painless. The customer service rep was perfect. I can't think of any way for this to have gone any better, Thank You

Edna was great made the experience super easy and simple but yet efficient!

Thank you so much

Took me 5 hours to get ahold of tech support and I was stranded without my vehicle working!!

The device is so easy to use I’ve had other devices before this one that did not work for me this one works amazing and the customer service I received was so great!

Good luck actually talking to a human.
I had a false violation. Still waiting for an explanation of what it was?
Horrible non existent service…

Good communication from violet she explained everything clear and made it an easy decision

I feel every single person I had an encounter with or needed help from except for one person went above and beyond exceptional help I would highly recommend your company to anyone else that is in the situation. It would be unfortunate but it’s necessary.

Good customer service. A human answers quickly

Friendly staff and they do good work