Lowdham Leisureworld Reviews 

3,232
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 430 reviews, reviewers overwhelmingly had a great experience with this company. People often mention that the sales team goes the extra mile to provide exceptional support, ensuring that every question is answered with great patience and professionalism. Consumers also highly appreciate the detailed handovers and the welcoming atmosphere experienced during their visits. Some reviewers were not happy with the after-sales service, noting persistent difficulties in getting prompt responses or communication regarding unresolved technical issues. A few other people also felt that vehicle preparation could be more thorough, pointing out occasional snags or missing details that required extra attention.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the sales and service teams are consistently... See more

Service

Reviewers mention positive feedback about service, frequently highlighting attentive staff and smooth... See more

Product

Customers consistently note positive experiences with product, expressing great satisfaction with their new... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are consistently... See more

User experience

Consumers find user experience to be exceptionally satisfying, highlighting a smooth purchasing process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealing with Nathan was an absolute pleasure. We’d experienced some issues, but Nathan couldn't do enough to help us and resolved them. He kept us well informed of progress and was always available... See more

Company replied

Rated 5 out of 5 stars

From ordering to collecting our new motorhome Caroline was friendly & professional, keeping us informed on progress at all stages of. On collection Paul gave us a comprehensive hand over, explaini... See more

Company replied

Rated 4 out of 5 stars

Attentive, good handover process. However it was a bit disappointing that non of the consumable batteries used in the main fob or the tracker had been replaced in the main key set or the 2nd keyset.... See more

Company replied

Rated 5 out of 5 stars

We recently purchased our new to us motorhome from Lowdhams and the service we received was exceptional. Caroline assisted us with our purchase. She couldn't have been more helpful, nothing was too m... See more

Company replied


Company details

  1. RV Dealer
  2. Hobby Store
  3. Mobile Home Dealer
  4. RV Repair Shop

Written by the company

From our beginnings over 50 years ago on a small three quarters of an acre site selling caravans, Lowdhams have always strived to make the “Lowdhams Difference”. Today, Lowdhams is the premier retailer of new motorhomes, campervans and caravans in the UK. And with every motorhome, campervan or caravan we sell, we strive to bring our customers an exceptional experience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,232)

421 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class customer support

First class customer support from Jake and Kiran at Lowdham's Service Centre. Jake has been very knowledgeable and helpful with various technical queries/after sales support since we bought our new campervan. Kiran also deserves special mention for his calm assistance on the phone when we suffered a breakdown and then for his personal follow-up afterwards to help get the issue investigated by Fiat Professional. You can only really judge a dealership's aftersales care if/when you face problems - Lowdhams are proving their worth! I have no hesitation recommending them 👍

September 23, 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you so much for your fantastic feedback. We’re delighted to hear that Jake and Kiran have both been so helpful and supportive, particularly when you needed us most. We really appreciate your recommendation.

Rated 5 out of 5 stars

Great company to deal with from Adam in…

Great company to deal with from Adam in sales to Paul who did the handover will definitely go back when we are ready to change

September 21, 2026
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Adam and Paul looked after you so well.

Rated 5 out of 5 stars

New Hymer Free 600 Camper

We picked up our new Hymer Free 600 Camper a week or so ago. We arrived a little early but Jamie was ready and waiting for us when we got there. Jamie took us out to the van which looked great and clearly just been detailed. The actual handover and run through of the van features was handled by Shirley who could not have been more helpful as well as being very knowledgeable. There were a few issues we picked up on as we were doing the handover but each one was resolved on the spot with no fuss or questioning.

The sales service we received from Jamie and Lowdhams was excellent coupled with a great handover service from Shirley.

September 10, 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Jamie and Shirley both looked after you so well. We hope you enjoy using your new Hymer and we will look forward to seeing you again on your next visit.

Rated 5 out of 5 stars

Going to Lowdhams is a good idea as the…

Going to Lowdhams is a good idea as the staff are not pushy at all they don’t follow you around hassling you but are there and helpful when you need them we bought our Motorhome from them recently and were very happy either the whole process -Gordon who sold it to us was very pleasant and helpful all the way a credit to the company thanks Frazer and Catherine

September 17, 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Gordon looked after you so well.

Rated 5 out of 5 stars

No sales pressure and Gordon was…

No sales pressure and Gordon was thoroughly helpful and informative from start to finish and as novices it just what was required. Didn't go in with the intention of buying on the day but ended up purchasing our new motor home there and then. The follow up communication was excellent from Gordon and even 3 weeks after purchase he's still emailing to ensure we're happy with the motorhome.

August 8, 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Gordon looked after you so well.

Rated 5 out of 5 stars

New motor home

Lowdham Leisureworld are a great company to deal with we traded in are caravan for a new motor home and everything went very smoothly.the salesman Gordon Whitehead was very knowledgeable and helpful throughout the whole process and we are very pleased with our new vehicle.

September 4, 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Gordon looked after you so well.

Rated 5 out of 5 stars

Buying a motor home from lowdhams has…

Buying a motor home from lowdhams has been an excellent experience. The sales assistant Gordon has been fantastic throughout our journey. I would highly recommend lowdhams and Gordon!

September 9, 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Gordon looked after you so well.

Rated 4 out of 5 stars

Attentive

Attentive, good handover process.
However it was a bit disappointing that non of the consumable batteries used in the main fob or the tracker had been replaced in the main key set or the 2nd keyset. Being away from our normal area finding a supplier etc was just a pain.
It was quite time consuming frustrating dealing with tracker company over the Bank Holiday weekend, our insurance co had insisted on tracker being in service.

August 31, 2026
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we’re pleased to hear that the handover process went well.
We’re sorry, however, that you had a problem with the batteries and appreciate how frustrating and inconvenient it must have been. Thank you for bringing this to our attention and appreciate your feedback.

Rated 5 out of 5 stars

Replacement bumper and leisure battery

Replacement bumper and leisure battery. Megan and Kiran in service were great. Ryan Leivers Technician (The real worker) very impressed with his knowledge, thanks pal

September 16, 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Megan, Kiran and Ryan looked after you so well.

Rated 5 out of 5 stars

Excellent Service!

We recently purchased a motorhome from Lowdham’s and have been extremely impressed with the service throughout. Every staff member we dealt with was helpful, knowledgeable and courteous. We very much appreciated Richard’s thorough knowledge with the overall sale, Paul delivered a clear and friendly handover, and Martin has been very supportive with aftersales queries. As new motorhome owners, we feel genuinely supported with any questions or issues that may arise in the future, and we really appreciate that. Thankyou.

September 7, 2026
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Richard, Paul and Martin all looked after you so well.

Rated 5 out of 5 stars

Very helpful and friendly experience

Stuart and Shirly ,Very helpful, friendly and knowledgeable staff, where nothing is too much trouble to help and assist with the purchase

September 16, 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Stuart and Shirley looked after you so well.

Rated 5 out of 5 stars

Excellent service very pleased with the…

Excellent service very pleased with the vehicle handover and the experience of buying a motorhome from this company

September 14, 2026
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that you had such a good experience.

Rated 5 out of 5 stars

Caravan bought at Lowdhams

Easy and nice experience buying the van. And Kirby was great during the handover.Thank you all.

September 14, 2026
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Kirby looked after you so well.

Rated 5 out of 5 stars

Chris the sales person was excellent,

Chris the sales person was excellent,
Nothing was to much trouble
Made the whole experience a pleasure
And the motorhome was just as good, had a couple of little problems but they was quickly resolved

September 14, 2026
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Chris looked after you so well and the problems were resolved swiftly.

Rated 5 out of 5 stars

Massive choice

Massive choice, friendly helpful, knowledgable staff.

September 7, 2026
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that the staff were so helpful.

Rated 5 out of 5 stars

Great service …

Great service .staff very helpfull and knew what they was talking about .very friendly no hard selling .relaxed atmosphere .great service all round from ben steve wendy and dean (AK DELBOY ) would definately recommend them

September 13, 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that the team looked after you so well.

Rated 5 out of 5 stars

Welcoming atmosphere and staff.

Welcoming atmosphere and staff.
Stuart was a great help with the purchase of our vehicle. Always there for any questions.
Smooth handover by the very knowledgeable Shirley and her apprentice.
Thank you all.

September 8, 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Stuart and Shirley looked after you so well.

Rated 5 out of 5 stars

Fantastic service

Had a fantastic manager Stuart who looked after us from the start to the finish. He was fantastic at email communications, from listening to me nagging via email, to collection day. Thank you soo much Lowdham, we can't wait to get out campervaning!

September 9, 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Stuart looked after you so well.

Rated 5 out of 5 stars

Collecting our new van

Dealing with Nathan was an absolute pleasure. We’d experienced some issues, but Nathan couldn't do enough to help us and resolved them. He kept us well informed of progress and was always available when needed.
Special thanks also to Mark (manager) and Martin (service) who also helped with getting us on our way.

September 7, 2026
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Nathan, Mark and Martin looked after you so well.

Rated 1 out of 5 stars

Avoid Lowdhams

Avoid Lowdhams – our experience has been extremely disappointing

We purchased our camper van from Lowdhams and collected it in December 2025. Due to the time of year, we didn't properly use the van until March 2026. On our first proper trip, we discovered a serious electrical issue, with the van unable to hold any power. We also experienced a water leak, adding further to what has already been an incredibly frustrating experience.

We paid a significant amount of money for this camper van and expected it to be thoroughly checked, reliable and fit for purpose. Instead, we have spent far too much time dealing with faults and trying to get issues resolved rather than enjoying the vehicle we purchased.

What should have been the start of many enjoyable holidays has instead been overshadowed by faults, inconvenience and frustration.

Based on our experience, we would strongly advise anyone considering buying a camper van from Lowdhams to think very carefully before doing so. Our experience with both the vehicle and the after-sales service has been extremely disappointing.

We have now exhausted attempts to resolve the matter directly and will be taking our complaint to the relevant dispute resolution scheme and Trading Standards.

We would not purchase from Lowdhams again and, based on our experience, would not recommend them to others.

September 2, 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Hello Emma and Tom, we take feedback very seriously and are already in direct communication with you to address this matter through our official private channels. Please continue to use those direct communication lines so we can work toward a resolution.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look