Lowe & Sons is a lovely shop, exuding quality and expertise. The staff are friendly, approachable, practical, down-to-earth, skilful and very helpful. Gold repairs are never cheap but they did a good... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a gem of a jewellers tucked away in the Rows of Chester. A real old-fashioned, traditional shop run by very professional, helpful and welcoming staff. It is always a pleasure to shop here an... See more
Company replied
Fabulous shop - worth going I just to see it but we were Christmas shopping and it was a pleasure to browse. Declan was so helpful ,pleasant and knowledgeable . I purchased a beautiful pair of earrin... See more
Company replied
I was treated very well by the ladies, who showed exceptional subject knowledge. There was a vast array of wonderful jewellery, and nothing was too much trouble for them. I will definitely be coming b... See more
Company replied
Company details
Contact info
11 Bridge Street Row, CH1 1PD, Chester, United Kingdom
- 01244325850
- info@loweandsons.co.uk
- loweandsons.co.uk
4.9
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely staff & very easy shopping…
Lovely staff & very easy shopping experience. They always help me every time with my last minute requests. Highly recommend - thank you.
January 13, 2026
Reply from Lowe & Sons
Hello Ms Harding & Mr Walker,
Its a pleasure to help. We are always here if you need us!
We hope to see you again soon.
Kindest regards,
Esme
Reply from Lowe & Sons
Hello Mr Edwards,
Thank you for a very kind 5 star review.
Your words are appreciated, we hope to see you again soon.
Kindest regards,
Esme
Reply from Lowe & Sons
Hello Hetty,
Thank you for leaving us such a lovely 5 star review.
We hope to see you again in the future.
Kindest Regards,
Esme
It’s a joy to visit Lowe and Sons
It’s a joy to visit Lowe and Sons. Their jewellery is gorgeous and the staff are so helpful. Any purchase is a special treat.
January 10, 2026
Reply from Lowe & Sons
Hello Sharon,
Thank you for such a lovely review!
We hope to see you again soon.
Kindest regards,
Esme
A customer for three generations
As a family. we have been a customer of Lowes for over fifty years. This alone speaks volumes for the service, knowledge of their trade and pricing.
January 5, 2026
Reply from Lowe & Sons
Hello Crispin,
Thank you for a lovely 5 star review, your loyalty to Lowes really doesn't go unnoticed.
We hope to see you and your family again soon.
Kindest regards,
Esme
Helpful staff who understood the the…
Helpful staff who understood the the repair and change to my Jensen necklace making it far more useable (don’t tell Georg!! )
December 19, 2025
Reply from Lowe & Sons
Thank you for your kind 5 star review!
Your secret is safe with us!
Kindest regards,
Esme
HAPPY TO HELP
FRIENDLY AND VERY HELPFUL STAFF, THEY HAD TIME TO DISCUSS OTHER OPTIONS BEFORE I MADE MY PURCHASE
December 20, 2025
Reply from Lowe & Sons
Thank you for your kind words and lovely 5 star review.
We look forward to seeing you again in the future.
Kindest regards,
Esme
Great Christmas shopping experience.
Fabulous shop - worth going I just to see it but we were Christmas shopping and it was a pleasure to browse. Declan was so helpful ,pleasant and knowledgeable . I purchased a beautiful pair of earrings and my partner a piece of Georgian silver Very impressed.
December 9, 2025
Reply from Lowe & Sons
Hello Lyn,
Thank you for your fabulous review! Your support in store and online doesn't go unnoticed.
Looking forward to seeing you again soon.
Kindest regards,
Esme
Reply from Lowe & Sons
Hello Judy,
Thank you for your 5 star review! We are so lucky to have such a fabulous building, I'm glad you enjoyed your visit.
We hope to see you again in the future.
Kindest regards,
Esme
Reply from Lowe & Sons
Thank you for your review Julie,
We look forward to seeing you again in the future.
Kindest Regards,
Esme
Stunning
Lovely customer service, stunning piece of jewellery, will definitely buy from there again
December 8, 2025
Reply from Lowe & Sons
Hello AnnMarie,
Thank you for your kind words and lovely 5 star review.
We look forward to seeing you again in the future.
Kindest regards,
Esme
Great persons selling a product they…
Great persons selling a product they clearly like. I will be visiting again.
Thanks.
November 29, 2025
Reply from Lowe & Sons
Hello Stuart,
Thank you for your lovely 5 star review. I shall pass your kind words onto our fabulous Terri who helped you with your purchase.
We hope to see you again in the future.
Kindest regards,
Esme
I received excellent
I received excellent, helpful and patient service at lowes 5* to all. I look forward to visiting it again
December 6, 2025
Reply from Lowe & Sons
Hello Alan,
Thank you for your kind words and lovely 5 star review.
We look forward to seeing you again in the future.
Kindest regards,
Esme
Lady assistant was excellent.
Lady assistant was excellent.
Explained everything regarding insurance valuations of jewellery..
Would use again
November 29, 2025
Reply from Lowe & Sons
Hello Humphrey,
Thank you for your lovely 5 star review. Your kind words about the staff are greatly appreciated.
We are looking forward to seeing you in the future!
Kindest regards,
Esme
Very friendly and welcoming staff
Very friendly and welcoming staff. Beautiful range of products for sale
November 17, 2025
Reply from Lowe & Sons
Hello Robyn,
Thank you for your lovely words and 5 star review.
We hope to see you again soon.
Kindest regards,
Esme
Thank you Esme
Very attentive lady called Esme looked after us. Not over bearing but so caring and could not do enough for us
November 22, 2025
Reply from Lowe & Sons
Hello Debbie,
It was such a pleasure to help you pick the perfect ring! I hope you are enjoying wearing it.
Kindest regards,
Esme
Reply from Lowe & Sons
Thank you for your review Mr Jones,
We look forward to seeing you again in the future.
Kindest Regards,
Esme
Lovely staff very helpful my ring was…
Lovely staff very helpful my ring was ready for collection on the day specified had it resized and it was perfect
November 15, 2025
Reply from Lowe & Sons
Hello Tracey,
Thank you for your lovely 5 star review. I do hope you are enjoying wearing your lovely Diamond half eternity ring.
We hope to see you again soon.
Kindest regards,
Esme
Antique necklace
I knew what type of necklace I was looking for. The staff in Lowe & sons were most helpful in finding the piece and arranging a minor alteration. I was contacted within a week to say the necklace was ready for collection. Overall, a very good service.
November 8, 2025
Reply from Lowe & Sons
Hello Angela,
I'm so glad we could help you find your perfect necklace. I do hope you are enjoying wearing it.
We hope to see you again soon.
Kindest regards,
Esme
Reply from Lowe & Sons
Hello Wendy,
Thank you for your kind words, it was a pleasure to help you.
Kindest regards,
Esme
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.