Lower Reviews 2,654

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, highlighting how they make complex processes feel effortless and stress-free. Many people commend the exceptional customer service, noting the team's attentiveness, responsiveness, and willingness to go the extra mile to provide solutions and keep them informed at every stage. Reviewers frequently mention quick response times, often within the same day or even hour, contributing to a smooth and efficient experience. However, some customers also noted issues with the contact process, with a few reporting rude or unprofessional interactions with staff. There were also occasional mentions of slow underwriting processes or communication delays, with some experiencing 48-hour response times or a lack of clear information regarding changes in their loan process.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Consumers find service to be positive, often highlighting the professionalism, knowledge, and kindness of the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers frequently praise the responsiveness... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the promptness and... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers praised the consistent and regular... See more

Based on these reviews

Rated 5 out of 5 stars

Chance Walton and his team made our home financing experience flawless. He delivered on every commitment, kept us informed at every stage, and somehow made the process feel almost effortless. Our real... See more

Rated 5 out of 5 stars

Tyler Marton was phenomenal to work with. He kept the entire loan process organized, transparent, and moving fast. His communication was top-tier and his efficiency made a tight closing timeline feel... See more

Rated 5 out of 5 stars

The team at Lower, led by Joe Costello in my case, was very attentive and responsive. Almost all responses were on the same day, often within the same hour. Joe was engaged and creative in terms of c... See more

Rated 5 out of 5 stars

I've utilized Lower.com twice now both times have experienced excellent customer service. Owen Dysart was my Loan advisor both times and I have nothing but great things to say about him.He real... See more


Company details

  1. Mortgage Lender

About Lower

Written by the company

Your place for
lower rates.

Buy - Refinance - Save - Insure

I'm buying a house I want to refinance

Let's make you a homeowner


NMLS #1124061. Equal Housing Lender. nmlsconsumeraccess.org


Contact info

  • 8131 Smith's Mill Rd
, 43054, New Albany, United States

  • lower.com

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I had a great and fast experience with…

I had a great and fast experience with Lower thanks to Mallory Miller and Kelly Gant. They were both incredibly helpful, responsive, and made the entire process smooth and stress-free. Highly recommend working with them!

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great Communication

My wife and I were very happy with our experience at Lower. Connor Murrell was my primary contact and was SUPER responsive to me at all points in the process. Got a fair deal with a good appraisal and was able to use the equity in my home to take care of a few things. Only small critique we had is that the underwriting process was a bit slow and dug deep...but we got there eventually. Maybe that is the norm now but there were quite a few requests. That said I would recommend to anyone looking for mortgage related products.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Jay was an honest professional…

Jay was an honest professional throughout the process from my initial contact, until the final closing procedure.
Constantly e-mailed or called me the keep me informed and answered all my questions. I will have contacts that I will encourage to use Jay and Lower.com for them to use.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Closing Made Easy with Andrew Benjamin

I can’t recommend Andrew Benjamin highly enough! After a slow and frustrating experience with a previous loan processor, Andrew stepped in and completely changed the trajectory. From the moment he took over, he was responsive, efficient, and organized.
He kept me informed throughout the entire process and worked diligently to make sure everything stayed on track. Thanks to his dedication, we made it to the finish line smoothly. What could have been a stressful process felt manageable with Andrew’s guidance. I’m truly grateful for his professionalism and support!

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Lower Refinance

Jason, our loan advisor was excellent. He followed up with us on every detail. From beginning to the end. It couldn’t have been an easier process.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

We had an excellent experience working…

We had an excellent experience working with Connor. He was knowledgeable, responsive, and made the entire loan process smooth and stress-free. He clearly explained every step, answered all my questions promptly, and kept me updated throughout. His professionalism and dedication made a big difference—I truly felt supported from start to finish. Highly recommend!

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

A superb experience

I was reluctant to refinance, but Sam Berman made the process very easy and handled everything with confidence. From day one, Sam was friendly, professional and explained all details clearly and thoroughly. When I reached out with a question or concern, he always got back to me quickly. He even took the time to respond when he was on the golf course while vacationing. My loan closed within 30 days, and I am very grateful for having had the opportunity to work with Sam.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

I don’t usually write reviews but this…

I don’t usually write reviews but this guys did right by us. Sam Berman went out of his way including answering the phone when he wasn’t even working that day. He walked us through the process as it was our first experience and he really made it easy. Thank you guys.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Used Lower 3 times, all great experiences

I have used Lower 3 times and all 3 times has been a great and easy experience. This last time I worked with Connor, he was very professional, kept me update on everything, and worked hard to make sure we got what we were looking for. It was such a pleasure to work with him. Thank you!

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

Seamless HELOC Closing on Investment Property – Highly Recommend Sam Berman & Lower.com

We recently closed a HELOC on an investment property through Lower.com, and the entire experience was smooth and hassle-free. Sam Berman, our loan originator, was outstanding from start to finish. He was knowledgeable, responsive, and proactive in addressing all our questions.

The process was straightforward with no surprises, delays, or issues. As real estate investors, we value efficiency and clear communication—and Sam delivered on both fronts. We would absolutely work with him and the Lower.com team again. Highly recommend!

March 26, 2025
Unprompted review
Rated 4 out of 5 stars

Josh has been great thru the entire…

Josh has been great thru the entire experience but the settlement company has been very unprofessional from the start. The worst was my taxes. I sent my paid taxes to them and said that my tax authority came back with a lesser amount. What company takes that as correct amount? They were wrong! I was right!

March 25, 2025
Unprompted review

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