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Rated 1 out of 5 stars

Product arrived all smashed and broken ended up in the bin unfortunately, was looking forward to trying these.

Company replied

Rated 1 out of 5 stars

I am a new customer to Low Kal after a mistake made by myself with a sale items which was rectified and I appologised to them for my mistake. I ordered from this company again and already... See more

Company replied

Rated 1 out of 5 stars

application of their platform just not working good show black screen again and again

Company details

  1. Online Casino or Bookmaker
  2. Bookmaker
  3. Casino

Written by the company

Most Trusted and Loved Online Casino in Canada Experience the ultimate thrill at Canada's most trusted and beloved online casino! With top-tier security, lightning-fast payments, huge bonuses, and thousands of popular games, it's the favorite choice for Brazilian players in 2025-2026. Safe, fair, and packed with love from the community - join the winners today!


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1.2

Bad

TrustScore 1 out of 5

96 reviews

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Rated 5 out of 5 stars

Just discovered LowKal

Just discovered LowKal and I am very impressed with my first order. (Number 1 favourite is the Peanut Butter & Almond Popcorn - best snack I have ever tasted from anywhere.) I shall certainly return.

November 6, 2020
Rated 5 out of 5 stars

Great products!

Great, easy website to use! Quick, secure delivery and amazing snacks. Will use a lot more now I know how tasty everything is!

October 10, 2020
Rated 1 out of 5 stars

I am a new customer to Low Kal after a…

I am a new customer to Low Kal after a mistake made by myself with a sale items which was rectified and I appologised to them for my mistake. I ordered from this company again and already from an order of 10 veggie snacks I was given 8 and have logged evidence of this. In this box with the veggie snacks the email I got sent said everything was in that box that I ordered but there's no way that box could take anything else in it. I wasn't told that all the items would be delivered this way or not. I'm worried about the other items if they are even going to come out what state will they be in will they even be the right amount.

I've let them know I've had to because this is the second time a mistake has happened. So I thought I should say something now. If anyone else is going through this please let me know. My companies thrive on better customer relations and experiences from order to door and we do better than the customer experience I received. That's why they are far much better run and things like this are non existent.

Low Kal you guys need to do better we're watching you

I actually felt sorry for them even though they left the box with the neighbour so they didn't listen to me when I said I don't want the products anymore dont send them. They told me theyd try and send out the items missing in the next box. Guess what they were still the wrong items these people are not very good they need changing training or dismissing. In mines and now that I've come to discover these people are kind to your face and in writing but when it comes to delivering items they make mistake more then once then say sorry you feel that way. What are they expecting anyone to not feel that way and for them to be trusted 150% based on what total lack of in my case and so many other families and companies I already now know about.They shouldn't be doing that to any customer particularly due to covd19 families are I'll up and down the country. Joking around with people and families should never ever be bargained as the way forward to suit the few.They could have just offered refund fully partially along with appology formally for their continual mistakes and myself and others would have forgiven them and due to covd19 nasty as they are in ways true to form that hasn't happened and I don't expect it to. I am happy in ways that I can warn others besides those that have already received the type of service I have had from them. I guess they won't be shinning a glorious light on Low Kal due to making these mistakes more then 3 times already. Any company who says they are going to correct somthing and doesn't time and time again no one should feel obliged to stay with them they are more trouble then they are worth particularly during covd19. I sincerely hope they change for the better and stop doing the bad business that they are doing thinking nothing and no one will ever find out etc. I don't want my money back off them because understanbley to deliver and I don't trust them to stock the requested order correctly or deliver correctly. I've now come to that decision. I know other families won't be able to do that or have that as a option. I'm very sure we'll see that they'll reply back to show how good they are and what not so watch this space or they may not. I wouldn't be surprised with certain things done by them however they without checking sadly mess around with the wrong people and when they do somehow they don't expect any questioning complaints back. Change and hide things what not I'm not alone in seeing this everywhere nearly. I suppose that's why I can recognize it and do something about it.

I'm sure people have had a hyper happy experience with them 😉 to

Thankyou

Brian

October 6, 2020
Unprompted review
BigWin logo

Reply from BigWin

Hi Brian,

We're so sorry that you've had a bad experience with us. We try our best to make sure every customer has the best experience possible.
At the moment, our boxes aren't big enough to take all your items at once, this is why we posted out two boxes with your order in by Royal Mail. As I understand, the first half of you order has been delivered and you are awaiting the second half to be delivered to you, which should hopefully arrive by this Thursday, within the 3-5 day delivery time frame.
We infrequently have to send orders out separately, however, we sometimes have to do this to ensure that no items are damaged in transit. Therefore when we have orders such as this with a few large packets in we have to pop them in two boxes.

I understand that you have been in touch with our customer service team today, who are working with you to locate the second half of your items.

Apologies for the inconvenience of this. If you have any further queries do not hesitate to get in touch.

Thanks,
Annabel

Edit:
Hi Brian, we can see that Royal Mail delivered your second parcel to a neighbour as there was no one in at the address to receive the parcel. This is standard procedure with Royal Mail so that you receive your parcel sooner.

We're really sorry you're unhappy with the delivery process. As previously discussed with our customer service team we are more than happy to send you a full refund if you can return the items to : Unit 14 Bakers Yard, Gosforth, Newcastle upon Tyne, NE3 1XD,United Kingdom. This can be done by any national courier.

We pride ourselves on being transparent with our customers the whole way through their experience with us, as we have been with yourself, and any issues with orders we are more than happy to fix. We would never choose to put any of our customers at risk during the current pandemic, and we apologise that you may feel we have done so by sending out your order in two boxes.

Please let us know if we can be of more assistance regarding your full refund.

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