What piss poor service.. dont have a problem selling you a product. But dont want to know you after you bought it. Call center is absolutely beyond functional. No one understands plain simple English.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The eagle 7 worked great for a year then I decided to upgrade two a triple shot so I could get side scan. From everywhere I saw it said it was compatible and it has the same plug in. When I get the ne... See more
Lowrance makes so many different versions of the same item it's very difficult to determine which version you need. My local sporting goods store dropped Lowrance for roughly the same reason. They'd... See more
Company replied
I've always liked Lowrance, so I'm probably a little partial. We'll see how things turn out in the big picture. If I continue to have problems with the GPS "seeing the sky," I am going to be extremely... See more
Company details
Information provided by various external sources
Lowrance has been a leader in marine electronics since it invented the first consumer sonar device in 1957 -- The Little Green Box. In the years since, Lowrance has never wavered from its purpose to push the envelope of innovative performance to help anglers find and catch more fish. Our most popular products include Fishfinders, Chartplotters, Radar and Sonar. We simply help you find more fish easily. Approximately one million Lowrance products are now being sold every year. One important reason for this success is the extent of the product range. And it is equally important that the Lowrance brand has become associated with more innovations, new patents and distinctions than any other brand in the marine electronics industry.
Contact info
4500 S. 129th East Avenue, Ste. 200, 74134-5885, Tulsa, United States
- lowrance.com
3.0
Average
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very satisfied
Ordered on line a week before Christmas. Delivery was prompt and quicker than expected.
December 21, 2022
not good customer service
December 20, 2022
good customer service advise
December 12, 2022
The .com is easy to navigate
The .com is easy to navigate. The ease for finding answers or ordering the correct parts.
December 9, 2022
Quick delivery
December 10, 2022
Exactly what I ordered!
I received my sunshade for the GPS/plotter/fishfinder. It was the right one. It was very well packaged and arrived intact in short time. I can't find a thing to complain about!
December 15, 2022
Customer service is incredible
Customer service is incredible. They worked with me to troubleshoot my issue with my Hook 7 over a few weeks. After several unsuccessful attempts to fix my problem, they had me send it in to be looked at. In the end, they ended up replacing the unit free of charge.
December 10, 2022
I've always liked Lowrance
I've always liked Lowrance, so I'm probably a little partial. We'll see how things turn out in the big picture. If I continue to have problems with the GPS "seeing the sky," I am going to be extremely disappointed. I find it hard to believe that the GPS on my Elite can't "see" through my canvas T-top.
December 2, 2022
The associate that I spoke with told me…
The associate that I spoke with told me that he would send me an email so that I could reply and attach a picture for him to evaluate. He NEVER sent the email and obviously did not know how to do a reset on my Hook2 4x. He told me to hold 2 buttons down for a soft reset. Not true on this model. One mearly choses "reset to default" through the screen. I still have questions but am reluctant to call because of this experience.
December 2, 2022
Efficient and accurate
My case was handled quickly and efficiently. My questions were answered accurately. I would recommend Lowrance to anyone.
November 16, 2022
Easy parts look up reference.
November 28, 2022
Reply from Lowrance
Thanks for the positive review, Richard! We appreciate you!
Issues with my HDS Live GPS
Had some issues with my HDS Live GPS. The tech was very Professional and Helpful. The tech was able to get the issues resolved with no problem. I am very Satisfied. In the future when I have problems and unable for me to solve the problem, I will be contacting the tech.
November 28, 2022
Reply from Lowrance
Thanks for the compliment, David! We're so happy to hear that our tech team resolved everything. Again, thank you!!
$1,450 Screwing
Less than 5 months ago I purchased a Ghost trolling motor for $3,499 and 12" HDS Live w/3n1Nose Cone for $3,649 and I now see the 12" HDS Live w/3n1 for $1,899......That sucks.
July 21, 2022
Unprompted review
Reply from Lowrance
Hi, Kevin. Our HDS Live and Elite FS units did go on sale after the release of our HDS Pro units. We can definitely understand the frustration. If you purchased the equipment directly from our website, please write in to our orders team at orders-b2c@navico.com to see if there's any options. We apologize for the inconvenience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.