LPI Loans - Des Moines Reviews 149

TrustScore 5 out of 5

4.9

3528 Merle Hay Road, 50310 Des Moines, Iowa, US


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Rated 5 out of 5 stars

Angie at LPI loans really made my experience a five star visit when I was able to get approved for a loan for me and my family during our one of our hardest times of being without a vehicle for two we... See more

Company replied

Rated 5 out of 5 stars

Harmonie, Angie, and Kathy helped us get the money we needed on the same day we applied. The process is smooth and fast, and these three ladies are amazingly helpful, friendly, and professional. I hig... See more

Company replied

Rated 5 out of 5 stars

The girls in the office are always very friendly and accommodating... I always feel comfortable walking in the door. Only place I've ever been able to get a loan since I have no credit history.

Company replied

Rated 5 out of 5 stars

LPI is a Supportive and understanding lender! As someone working to rebuild credit, I have gotten used to banks and lenders sneering at me with thinly disguised disappointment. LPI is welcoming and wa... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

In 1973, our doors were opened. Today, with more than 50 years under our belts, we still stay true to our mission; To help those with imperfect credit. Banks and credit union loans are not right for everyone. That’s where we step in. For over half a century, we’ve been available to our Iowa & Illinois residents. Recently, we crossed over into South Dakota so we could extend our helping hand to more people in need. LPI employees genuinely make every effort to build a personal relationship with each of our customers. We want to get to know you, your needs, and your situation. We understand that every individual is different, and we strive to provide the perfect loan that fits you! Not every loan request can be granted. If we cannot get you to “yes!” the first time, we will work with you to guide and inform you on what needs to happen so we can be there for you in the future. We’ll provide the steps necessary to make your needs and desires a reality. Loan officer’s review your credit report history, but never see your credit score. This is because LPI Loans does not approve or deny an application based on a number. However, we do report to the credit bureau to help you build and/or re-establish credit… bonus! We care about what you’ve been through, what you’re going through, and where you want to go from here! So, what are you waiting for? Check us out at www.lpiloans.com! Applying online is super easy. Want to meet us in person? Use our online locations tab to find one of our five Iowa branches or our newest office in Sioux Falls, South Dakota. Please keep in mind that we’re only able to service those located within a 50-mile radius of any one of our branches. We appreciate you stopping by! At LPI Loans, we help you, get to YES!


Contact info

  • 3528 Merle Hay Road, 50310, Des Moines, Iowa, United States

  • 515-288-1440

4.9

Excellent

TrustScore 5 out of 5

149 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Angie VanZuuk

Great customer service.

June 21, 2024
LPI Loans - Des Moines logo

Reply from LPI Loans - Des Moines

Thank you so much for the 5 stars and review, Deborah! Can't wait to share with Angie! We appreciate you!

Rated 5 out of 5 stars

Friendly

Friendly, great customer service, fast and “We help you get to yes!” is true.

June 19, 2024
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Reply from LPI Loans - Des Moines

Awesome review, Robert! We do all we can to help everyone get to yes and we're so happy we could with you, too! Thank you for your sweet words and thank you for your business!

Rated 5 out of 5 stars

They gave me a chance when no one else…

They gave me a chance when no one else would very nice and very professional

May 30, 2024
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Reply from LPI Loans - Des Moines

We're so happy we were able to be there for you, Yvette! Thank you so much for your sweet review! We look forward to working with you!

Rated 5 out of 5 stars

LPI was the first loan company to give…

LPI was the first loan company to give me a chance and now I'm steadily building my credit!

July 10, 2024
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Reply from LPI Loans - Des Moines

Love to hear this, Rebecca! We're so happy we could help out and that your noticing a difference with your credit, too!

Rated 5 out of 5 stars

An easy process

April 19, 2024
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Reply from LPI Loans - Des Moines

Thank you for the kind review, Jeff! We're so happy the process was easy!

Rated 5 out of 5 stars

Great customer service

The ladies are wonderful to work with. They make you feel right at home.

March 16, 2024
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Reply from LPI Loans - Des Moines

We're so glad the Des Moines ladies made your experience a comfortable one! Thank you so much for sharing!

Rated 5 out of 5 stars

Excellent

Great service

February 3, 2024
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Reply from LPI Loans - Des Moines

Wonderful to hear, Tim! Thank you for taking the time to share your experience, and thank you for your business!

Rated 5 out of 5 stars

Harmonie & Angie of LPI (Des Moines) ROCKSTARS!

Harmonie & Angie of the Des Moines office aren’t just the business. They are the human aspect of what is so rare in today's society. They put themselves in each and every person’s unique situation and never judge. They go above and beyond to work with each and every customer, one on one, to draft a plan of action that meets his/her specific needs.
I was in a dark place and I had no idea how I was going to get back on track to financial stability without losing everything. They emphasized that there was absolutely nothing to be ashamed of or embarrassed about. They encouraged me to come in and sit down with them and to go over options and how best to help me. Thankfully today I am without the anxiety and stress of a financial hardship and gaining ground each and every day. I am forever grateful for 2 strangers that didn’t know me other than a loan application and took it upon themselves to help when so many others wouldn’t even give me the time of day. I am in the hustle and bustle of retail management and I see it all. These 2 ladies represent the very best of the best. They are as real as it gets and treat everyone with respect and dignity.
So if you’re feeling overwhelmed with bills or find yourself in a situation that seems like you can’t get ahead, I strongly encourage you to reach out to one of these ladies or for that matter anyone at LPI. Let them show you how they can help you out with your burden. You’ll be glad you did. :)

February 8, 2024
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Reply from LPI Loans - Des Moines

Justin, thank you so much for taking the time to write and share this amazing review. What you've described is the exact same way we want all of our customers to feel when they leave our office. Of course we're here to help with finances, but when we've helped take away stress, anxiety and can brighten someone's dark days, we know we've truly done what we're meant to be doing! Thank you again for your incredible words, and know that you have made our week! I can't wait to share this with Harmonie and Angie, and the entire rest of our team here at LPI!

Rated 5 out of 5 stars

Very easy to work with Everyone is so…

Very easy to work with Everyone is so friendly

December 8, 2023
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Reply from LPI Loans - Des Moines

So happy you had such a great experience with our Des Moines team, Sean! Thank you for taking the time to share this, we appreciate your business!

Rated 5 out of 5 stars

Best place ever

The girls in the office are always very friendly and accommodating... I always feel comfortable walking in the door. Only place I've ever been able to get a loan since I have no credit history.

December 18, 2023
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Reply from LPI Loans - Des Moines

We love that you always have a friendly and comfortable experience Kelli! We hope that we'll change your credit history in no time, too! Thank you for the 5 stars!

Rated 5 out of 5 stars

Great people

Always friendly & easy to work with. They find a way to help you when you need it.

December 14, 2023
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Reply from LPI Loans - Des Moines

If possible... we will find a way! Thank you for the kind review and 5 stars! We thank you for taking your time to share this and we appreciate your business!

Rated 5 out of 5 stars

Always Great

I have been working with Angie at LPI for years. She is always so fast and efficient. She truly makes me feel like a valued customer.

November 1, 2023
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Reply from LPI Loans - Des Moines

You are a valued customer and we're so glad Angie helps to make you feel that way, Ashely! Thank you for the kind words, we appreciate your business!

Rated 5 out of 5 stars

Angie was nice and amazingly helpful…

Angie was nice and amazingly helpful with the loan process 👏 awesome customer service thanks for all your help 😀

November 15, 2023
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Reply from LPI Loans - Des Moines

We're so happy Angie took such great care of you, Angelina! Thank you for the awesome review and thank you for your business!

Rated 5 out of 5 stars

Angie is a very nice professional

Angie is a very nice professional. She is awesome

October 20, 2023
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Reply from LPI Loans - Des Moines

We think she's awesome, too, David! Thank you so much for the kind words and 5 stars, can't wait to share with Angie!

Rated 5 out of 5 stars

They always listen

They always listen, and work with you to get you what you need. Angie is wonderful to work with, as is Harmony.

November 22, 2023
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Reply from LPI Loans - Des Moines

Thank you for sharing your experience, Kerin! We're so glad the DM team took good care of you!

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