LPI LoansReviews 

2,029
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitudes, and professional demeanor, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that employees are knowledgeable, attentive, and go above and beyond to assist with needs. The service is frequently described as quick, easy, and hassle-free, with many appreciating the smooth process even for those with less than perfect credit. Reviewers often mention that the company understands individual circumstances and provides support when other options are unavailable. However, some people also felt that they were being rushed during their interactions.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, consistently reporting fast, dependable, and efficient experiences.... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

User experience

Clients share positive opinions on user experience, highlighting the convenience and ease of the process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've always had a positive experience with LPI loans. I am appreciative that I was able to get additional money just when I needed it most. Service is quick and easy, and hassle free. Everyone had a p... See more

Company replied

Rated 5 out of 5 stars

Amazing and attentive help. I needed emergency funding and manager Joan arranged it the next day. Also Emily and Michaela were super helpful. LPI is the only place in my opinion to obtain a personal l... See more

Company replied

Rated 5 out of 5 stars

Tira is the best! She is so good at what she does! She made the experience so easy to understand and she was a delight to work with. Since getting the loan I’ve called her to discuss my loan payment t... See more

Company replied

Rated 5 out of 5 stars

Exceptional customer care. Very friendly, informative and helpful. I got my loan easily and was informed on the decision quickly. Thank you,... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

In 1973, our doors opened — and more than 50 years later, we still stay true to our mission: helping people with less-than-perfect credit. Banks and credit unions are not the right fit for everyone. That’s where LPI Loans steps in. For over half a century, we’ve worked to provide personal, local lending options for customers throughout Iowa and South Dakota. At LPI Loans, our employees genuinely make every effort to build a personal relationship with each customer. We want to get to know your needs, your situation, and your goals. Every individual is different, and we work hard to review the full picture and help you understand what loan options may be available. Not every loan request can be approved. But if we can’t get you to “yes” the first time, we’ll do our best to guide you, explain what may need to change, and help you understand possible next steps for the future. No credit score used — we review your credit history, but never your score. LPI Loans does not approve or deny an application based on a number. We also report to the credit bureaus, so on-time payments may help you build or re-establish credit. We care about what you’ve been through, what you’re going through, and where you want to go from here. Check us out at www.lpiloans.com — applying online is easy! Want to meet us in person? Use our online Locations tab to find one of our five Iowa branches or our Sioux Falls, South Dakota office. Please keep in mind that we’re only able to serve customers located within 75 miles of one of our branches. At LPI Loans, we help you get to YES!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,029)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

The ladies are wonderful to work with. They make you feel right at home.

March 16, 2024
LPI Loans logo

Reply from LPI Loans

We're so glad the Des Moines ladies made your experience a comfortable one! Thank you so much for sharing!

Rated 4 out of 5 stars

I have lack of credit history…

I have lack of credit history preventing me from getting a loan. However LPI provided me with a small loan with a co-signer than removed the co-signer when I had made enough payments in time. I'm thankful I can finally work on positive credit history.

February 20, 2024
LPI Loans logo

Reply from LPI Loans

Hi, Miranda! We're so happy that this worked out for you in a positive way! Thank you for taking the time to give us a review!

Rated 5 out of 5 stars

Ashley was great and so helpful in…

Ashley was great and so helpful in explaining things with great detail.

February 21, 2024
LPI Loans logo

Reply from LPI Loans

Hi Steven! We're so happy that our CR team took such good care of you! Thank you for sharing, and thank you for your business!

Rated 5 out of 5 stars

Excellent

Great service

February 3, 2024
LPI Loans logo

Reply from LPI Loans

Wonderful to hear, Tim! Thank you for taking the time to share your experience, and thank you for your business!

Rated 5 out of 5 stars

Always so easy to work with

Always so easy to work with. Friendly and helpful

January 12, 2024
LPI Loans logo

Reply from LPI Loans

We're so happy your experience with our SF office was a great one, Andreana! Thank you for taking your time out to share this!

Rated 5 out of 5 stars

Seamless Process

February 9, 2024
LPI Loans logo

Reply from LPI Loans

Thank you, Daniel! We're so happy your experience with our Sioux Falls office was nice and smooth! Thank you for sharing and thank you for the 5 stars!

Rated 5 out of 5 stars

Bail

Thank you for making my first loan with you so easy and comfortable great job ladies

January 10, 2024
LPI Loans logo

Reply from LPI Loans

We love this review! We are so glad the Clinton ladies provided you with such a great first experience - and hopefully many more to come! Thank you for the kind words, and thank you for your business!

Rated 5 out of 5 stars

Amazing Customer Service

Richelle was amazing and very helpful. Would recommend anyone to here for a loan. She went over the top and made sure that all things were explained and covered

January 12, 2024
LPI Loans logo

Reply from LPI Loans

We're so happy that Richelle provided you with such a great experience, Jesse! Thank you for choosing LPI for your needs, we look forward to working with you!

Rated 5 out of 5 stars

Kathy and Jenny at the Clinton office…

Kathy and Jenny at the Clinton office are amazing. They always go above and beyond for me no matter what. They always greet me with a smile and a Hello Kim. We need more people like them in this world. Ty 😊

February 8, 2024
Unprompted review
LPI Loans logo

Reply from LPI Loans

We agree with you, Kimberly! Jenny & Kathy are amazing! We love your kind words and are so happy they've been such a great team for you! Thank you for your business!

Rated 5 out of 5 stars

Harmonie & Angie of LPI (Des Moines) ROCKSTARS!

Harmonie & Angie of the Des Moines office aren’t just the business. They are the human aspect of what is so rare in today's society. They put themselves in each and every person’s unique situation and never judge. They go above and beyond to work with each and every customer, one on one, to draft a plan of action that meets his/her specific needs.
I was in a dark place and I had no idea how I was going to get back on track to financial stability without losing everything. They emphasized that there was absolutely nothing to be ashamed of or embarrassed about. They encouraged me to come in and sit down with them and to go over options and how best to help me. Thankfully today I am without the anxiety and stress of a financial hardship and gaining ground each and every day. I am forever grateful for 2 strangers that didn’t know me other than a loan application and took it upon themselves to help when so many others wouldn’t even give me the time of day. I am in the hustle and bustle of retail management and I see it all. These 2 ladies represent the very best of the best. They are as real as it gets and treat everyone with respect and dignity.
So if you’re feeling overwhelmed with bills or find yourself in a situation that seems like you can’t get ahead, I strongly encourage you to reach out to one of these ladies or for that matter anyone at LPI. Let them show you how they can help you out with your burden. You’ll be glad you did. :)

February 8, 2024
LPI Loans logo

Reply from LPI Loans

Justin, thank you so much for taking the time to write and share this amazing review. What you've described is the exact same way we want all of our customers to feel when they leave our office. Of course we're here to help with finances, but when we've helped take away stress, anxiety and can brighten someone's dark days, we know we've truly done what we're meant to be doing! Thank you again for your incredible words, and know that you have made our week! I can't wait to share this with Harmonie and Angie, and the entire rest of our team here at LPI!

Rated 5 out of 5 stars

Excellent company

When LPI was new to Sioux Falls, we needed an urgent auto repair. I saw a website and looked into the terms for a small personal loan. The application process was simple, the terms fair, and the funds were received quickly.

Over the years, I have been able to renew the loan as I pay off the balance as needed and they always treat me with respect and show that they value their customers.

Excellent company!

December 13, 2023
LPI Loans logo

Reply from LPI Loans

What an amazing review! We're so happy that you have had excellent experiences with our Sioux Falls office and that the process is always quick and easy for you! Thank you for your continued business, we appreciate you!

Rated 5 out of 5 stars

Best service I have ever experience…

Best service I have ever experience fast easy and very amazing staff. Best rates in town! Will forever be loyal customer with sioux falls LPI LOANS

December 20, 2023
LPI Loans logo

Reply from LPI Loans

This is such a great review, Misty! I can't wait to share it with the Sioux Falls team! Thank you so much for the lovely words and taking the time to share, we appreciate your business!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look