LPI LoansReviews 

2,029
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitudes, and professional demeanor, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that employees are knowledgeable, attentive, and go above and beyond to assist with needs. The service is frequently described as quick, easy, and hassle-free, with many appreciating the smooth process even for those with less than perfect credit. Reviewers often mention that the company understands individual circumstances and provides support when other options are unavailable. However, some people also felt that they were being rushed during their interactions.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, consistently reporting fast, dependable, and efficient experiences.... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

User experience

Clients share positive opinions on user experience, highlighting the convenience and ease of the process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've always had a positive experience with LPI loans. I am appreciative that I was able to get additional money just when I needed it most. Service is quick and easy, and hassle free. Everyone had a p... See more

Company replied

Rated 5 out of 5 stars

Amazing and attentive help. I needed emergency funding and manager Joan arranged it the next day. Also Emily and Michaela were super helpful. LPI is the only place in my opinion to obtain a personal l... See more

Company replied

Rated 5 out of 5 stars

Tira is the best! She is so good at what she does! She made the experience so easy to understand and she was a delight to work with. Since getting the loan I’ve called her to discuss my loan payment t... See more

Company replied

Rated 5 out of 5 stars

Exceptional customer care. Very friendly, informative and helpful. I got my loan easily and was informed on the decision quickly. Thank you,... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

In 1973, our doors opened — and more than 50 years later, we still stay true to our mission: helping people with less-than-perfect credit. Banks and credit unions are not the right fit for everyone. That’s where LPI Loans steps in. For over half a century, we’ve worked to provide personal, local lending options for customers throughout Iowa and South Dakota. At LPI Loans, our employees genuinely make every effort to build a personal relationship with each customer. We want to get to know your needs, your situation, and your goals. Every individual is different, and we work hard to review the full picture and help you understand what loan options may be available. Not every loan request can be approved. But if we can’t get you to “yes” the first time, we’ll do our best to guide you, explain what may need to change, and help you understand possible next steps for the future. No credit score used — we review your credit history, but never your score. LPI Loans does not approve or deny an application based on a number. We also report to the credit bureaus, so on-time payments may help you build or re-establish credit. We care about what you’ve been through, what you’re going through, and where you want to go from here. Check us out at www.lpiloans.com — applying online is easy! Want to meet us in person? Use our online Locations tab to find one of our five Iowa branches or our Sioux Falls, South Dakota office. Please keep in mind that we’re only able to serve customers located within 75 miles of one of our branches. At LPI Loans, we help you get to YES!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(2,029)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service was the best break…

Customer service was the best break down was very clear the best the team
Of beautiful people ever thank you
Sincerely Curry Hardaway

September 10, 2025
LPI Loans logo

Reply from LPI Loans

We love this review, Curry! Thank you for the sweet words and for sharing your great experience! We look forward to working with you!

Rated 5 out of 5 stars

In a crunch

I was kind of in a crunch with my husband being hospitalized & Richelle made is painless & easy!

September 26, 2025
LPI Loans logo

Reply from LPI Loans

We're so happy you had a quick and painless experience, Jody! We thank you for your business!

Rated 5 out of 5 stars

Great staff.

Staff is always attentive and pleasant. Able to answer any questions that I had.

August 14, 2025
LPI Loans logo

Reply from LPI Loans

We're so glad to hear about your great experience, Jose! Thank you for your business!

Rated 2 out of 5 stars

I like your promotion

I like your promotion

October 6, 2025
Unprompted review
LPI Loans logo

Reply from LPI Loans

Hi Clifford, we'd like to learn more about your experience if you could contact us directly. - LPI Loans

Rated 5 out of 5 stars

Always helpful

Always helpful, and willingness to work with you if you can't make payments as planned. Will always recommend to others!

August 20, 2025
LPI Loans logo

Reply from LPI Loans

We love to hear this, Ashley! Thank you so much for taking the time to share your experience! We appreciate you!

Rated 5 out of 5 stars

They have helped me when nobody else…

They have helped me when nobody else would give me a chance I appreciate that I am so thankful for them all very nice ppl

August 27, 2025
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Reply from LPI Loans

We love this review, Candi! We're so happy that we were the ones that got to work with you! We appreciate your sweet words and we thank you for your business!

Rated 5 out of 5 stars

They actually care

August 28, 2025
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Reply from LPI Loans

We most definitely DO care! Thank you for recognizing that, Ila! We appreciate your kind words and 5 stars!

Rated 5 out of 5 stars

Fast and easy

Fast and easy. Great people you have working.

August 14, 2025
LPI Loans logo

Reply from LPI Loans

Love the sweet review, Alice! Thank you for taking the time to share your feedback! We appreciate you!

Rated 5 out of 5 stars

YES they did

LPI gave me a loan when 4 other insatuions would not.

August 25, 2025
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Reply from LPI Loans

We are so happy we are the ones that get to work with you, Leroy! Thank you for the kind review!

Rated 5 out of 5 stars

They said yes to the loan

They said yes to the loan

August 12, 2025
LPI Loans logo

Reply from LPI Loans

Woohoo! We're so happy we got you to yes, Roger! Thank you for the sweet review - we look forward to working with you!

Rated 5 out of 5 stars

All the paperwork was filled out

All the paperwork was filled out. All I had to do was read it and sign and initial it. The questions I had were answered and she explained things to me, and I hope I got them right. I did feel like I was being rushed. She was courteous and nice.

August 10, 2025
LPI Loans logo

Reply from LPI Loans

Hi Lynnette, thank you for the sweet review! We look forward to working with you and we're here to answer any questions that may arise. We appreciate your business!

Rated 5 out of 5 stars

Great service!!

Richelle the branch manager is full of knowledge and kindness! Easy process to have her help with!

July 13, 2025
LPI Loans logo

Reply from LPI Loans

Hi, Stacey! We're thrilled to hear that Richelle has provided you with such a great experience! Thank you so much for taking the time to share this!

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