LRM Goods Reviews 

I ordered the make up travel bag , it is so handy and you can fit so much in ,
I have Brought a couple now as gifts for friends or family as it’s the perfect present x

Great bags, I have had many for myself and presents for family. Always great service. My favourite is The Fleur, use it all the time. Thanks LRM

Absolutely love all my LRM bags. The quality of the bags is beautiful, my suede lily is my favourite, the colour and feel is perfect.
I always get so many compliments when I wear any of the bags but especially the black Eliza.
The team are so friendly and helpful. I couldn’t recommend enough.

The products are superb quality and design. Customer service was also excellent. Very pleased with my purchase.

Ordered the cream sling bag and was so disappointed when it arrived as could only fit my phone and abit of make up and keys in it. Also the quality was nothing like bags I have had from Sofia spritz or Ollie and nick which I would highly recommend rather than this company. Requested to return and had to chase for response. Eventually got their details and had to pay to send it back tracked. Then after chasing for refund I was told it had been sent back with a funny smell so they were waiting afew days to see if it went! I packed it back up immediately so there was no smell, apart from it didn't smell of leather which is another thing I noticed. Sent back on 29 august and finally got refund on 25 September and even then they didn't refund full amount so with having to pay to return it tracked and not being refunded in full I am down over ten pounds! Feels like a two bit company run by one person and their customer service is terrible. Wish I'd read the reviews before purchasing. I would recommend avoiding as there are so many more reputable companies with similar prices doing far more superior bags.

This is such a fantastic little company. The bags are gorgeous and the customer service is personal....no Ai automated replies here. I was impressed by how much they care which means they pay attention to their customer base. Love it!

All I want to know is why I haven’t received my order back on September 11th. They are in stock online yet still waiting. No reply from their customer service. Just messages back to say they are really busy so delays in responding. Just want to know where my order is or a refund so very disappointed in their service. I think 24 hours is over and above enough time to sort out existing orders. Won’t use this company again as these were presents and dates have been missed and the lack of communications makes the company not acceptable .
Sorry hate to leave a bad review but I just want my two bags ordered or a refund.
Order 85432.

Great customer service, stunning packaging and all the bags I have purchased are such high quality.

Words cannot describe how much I love LRM bags. I am on my 6th bag and adore all of them. My in laws recently bought me the new Lucinda bag for my birthday but chose the clear option for embossing, rather than gold. I emailed the team who provided a quick response saying that they were able to change it as it hadn’t been shipped yet. Great customer service, thanks so much.

Excellent customer service would highly recommend.

Beautiful bag. I could fit so much in and love the fact it’s got a zip to keep everything safe. I had loads of compliments and the material is lush. I went for the Polly Top Handle Bag in leopard pebble. Would love every colour.

I wanted to buy my wife something for our 3rd wedding anniversary (leather). I was scanning instagram and remembered she loves LRM bags so thought I’d take a look on the page. I was delighted to see they had released the new Lucinda bag however then realised it hadn’t been released!
I sent a direct message to the ladies at LRM and asked what date it would be released, explained my predicament and that I was requiring a gift for my wedding anniversary but was going away on holiday in 3 days time!
I couldn’t believe my luck when I had a prompt reply to say they had the bags in stock and was supplied with a secret link to purchase the bag early! It really is service like this that sets apart the best from the rest!
I wanted to give the bag to my wife early but waited hiding it in my holiday bag.
We spent our anniversary on a beautiful cruise ship and she was given the bag. Her eyes lit up and when told it had not even been released she couldn’t believe it!
I cannot thank the team at LRM enough for allowing me to purchase the bag early. My wife is a regular customer (well I am as I normally buy them for her) and we will continue to be customers for this great brand.
The bag got a lot of attention on our holiday and numerous people asked where it was from.
Thank you again LRM, very very happy customer :)

Very swift delivery the day after my order was placed. Beautifully packaged & the colours match perfectly with my MOG outfit. Can't wait to put it all together in September for the wedding!

This company is amazing in any way you can think of. The products are great, the quality is amazing, the personalisation in chefs kiss! But they go beyond that - their customer service and even the contact on social media is fantastic!! They always go the extra mile ! 100% recommend - have ordered 2 bags as a gift and 2 for myself in the past months!

I will not be ordering from this company again. The bag I received was below the standard I expected — the material was stiff and the edges were rough and sharp. The returns process was unclear and unnecessarily complicated (I wish I’d read the Trustpilot reviews beforehand).

Following their advice, I returned the bag using tracked DPD and have photographic proof it was handed to someone at LRM, yet they seem reluctant to confirm receipt. I feel like I’ve had to send 2 emails every time I’ve wanted a response. After chasing I received a reply telling me refunds can take up to 14 days and blaming their lack of communication on being a small business and the summer holidays.

In my view, if you’re charging £100+ for a bag and investing heavily in marketing (constant promotional emails and Facebook ads), you should also invest in adequate staffing and a reliable customer service system.

Wowzer Ladies

To produce a bag of such quality for £106 (Polly handbag) is amazing enough but to also offer a 12.5% off has got to be a Win/Win.

I have several designer bags that have cost £1000’s. Little Miss Polly is really creeping up there.

Things I really liked about Polly?

1. The edging down the seams matches the colour of each bag. I know it’s only a little thing but it’s the little things that count. That for me is a massive PLUS. For instance I bought the beautiful pale pink Polly so if the seams were left with the normal black of the leather it would totally spoil it.

2. The quality of the leather, soft and supple. It’s a pebbled effect. I would love to see the Polly in a patent crocodile finish, I should imagine that would send the price up but I could live with that.

3. The presentation of the bag when it arrives. Beautifully wrapped in tissue paper. Paying £4 for a dust bag? I can live with that.

Overall ladies a very cute good looking handbag that would compliment most outfits. So far I have purchased Little Miss Polly in Cerise Pink, Pale Pink and now ordered one in Taupe.

Go on, we all deserve a little luxury and Little Miss Polly is totally affordable luxury.

I ordered a bag two weeks before it was needed and paid £4.95 for ‘express delivery’, estimated on the website as 1-2 days. When it was not dispatched after 4 working days I emailed, and received a reply two days later saying they were waiting on one item arriving. This item had been in stock at the time of ordering and was still listed as in stock online. I offered to change the colour of my order to get it dispatched faster, with no reply, and so emailed again two days later. Ten days after the initial order, they agreed to change the colour and send the following day via next day delivery. This did not happen. Now I have no bag for holiday and no time to shop for another. If they ever get around to dispatching it now, I will be abroad and not able to accept the parcel. Very disappointing customer service.

Update: After more chasing they have dispatched my order, apologised and given me £20 credit on my account as an apology. This is positive and appreciated, however I would have preferred to receive my order in time.

APPALLING CUSTOMER SERVICE!!!
Ordered the Gold Heart Bag which was supposed to be in time for a wedding, but didn’t arrive in time. It didn’t arrive for another 2 weeks and this is after numerous calls and messaging. Finally received a message from Rachel apologising saying she’d just come back from Florence. She had obviously put the order through and gone away and didn’t follow up to make sure it had been sent out. It finally arrived and I requested to return and a refund. It took at least another week for a reply. I was told it couldn’t be returned as it had been personalised! It was a standard order with nothing added. I mentioned trading standards and refreshed their memories about returns policies. Eventually I received the return address and promptly returned it. It then took another couple of weeks, several messages, emails and phone calls to receive my refund. Very prompt and attentive when taking orders, but it’s a different story if you want to return an item.
APPALLING CUSTOMER SERVICE!!!

I have now purchased three bags from LRM the quality is exceptional for the price , The bags are beautiful and I love the personalisation. Customer service I would give 10 out of 10. I had a query with second purchase and they were able to resolve it within minutes and they then e-mailed to keep updated. I can’t wait to make more purchases . Quality bags .Great value .

I am waiting for a reply from you on 2 faulty backpacks I returned, which I evidenced with videos and pictures - I’ve been chasing you for a month to resolve this. You don’t reply to emails, instagram messages and there is no phone number. When will I receive a refund for my faulty products? Terrible customer service - you used to be trustworthy, now the products come with broken elastics, zips that don’t close and no refunds or responses. I previously purchased with you with no issues, but now I never would again. When will I receive my refund?