Lspersonalshopper Reviews 455

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Great company I have purchased a few items now off here and the team was responsive even during busy Christmas period, sometimes they very busy but will always reply and source your item requested. Hi... See more

Rated 5 out of 5 stars

As I don't live in the UK, I wasn't acquainted with Lspersonalshopper before deciding, on my recent trip there from Mauritius, that buying the Disc-edition PS5 I'd been wanting since so long from it w... See more

Rated 1 out of 5 stars

Bought a pair of trainers listed on their site. Two days later transaction cancelled and refunded apparently issued. No reason, no emails until I asked why my order was cancelled. 5 days la... See more

Rated 5 out of 5 stars

I couldn’t find cheap Yeezy’s but ls personal they had decent price and quick delivery and definitely if there gonna be more brands and more other product I will order again !!!!I can recommend them e... See more

Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Shoe Store
  4. Streetwear Store

Information provided by various external sources

The UK's fastest growing personal shopping service


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

455 reviews

5-star
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1-star

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Rated 3 out of 5 stars

Product was really good but the size…

Product was really good but the size was wrong and wasn’t explained that I had to go up 2 sizes so to small iv tried to find out how to return and change the size but struggled at to go to customer service but they always redirected me to the return portal but I wasn’t receiving any response finally customer service sent me the address so I can send them back so just waiting for the replacement in the correct size other than that everything else was good 👍

October 4, 2022
Rated 5 out of 5 stars

Amazing service

I have used this service today and it’s been absolutely outstanding from start to finish. The level of customer service they have given me is beyond belief. I l asked for an item out of stock everywhere in the UK this morning and they had it to my table by evening. I will be using these again.

September 29, 2022
Unprompted review
Rated 1 out of 5 stars

Not received item

Hi, I've still received my item and had no updates regarding it and ordered it on the 18.09.2022

September 18, 2022
Unprompted review
Lspersonalshopper logo

Reply from Lspersonalshopper

Hi Mohammed

I am very sorry regarding this delay, Our customer service team have emailed you an update, we will be getting this item to you as soon as possible.

If you have any further questions please do not hesitate to email us.

Kind regards

James
Co-Founder

Rated 1 out of 5 stars

Never received item

September 20, 2022
Lspersonalshopper logo

Reply from Lspersonalshopper

Hi Richard,

We received an email asking to cancel the order after we had shipped the item, We advised to refuse the delivery if the item was no longer needed. Once the item arrived back at our warehouse we processed the refund which will be in your account in a matter of days.

Kind regards,
James
Co-Founder

Rated 5 out of 5 stars

I couldnt find a ps5 anywhere found…

I couldnt find a ps5 anywhere found these guys online and they smashed it. Order come in two working days package was in perfect condition no rips or anything in the box. If you want something on high demand and you can get it then expect to pay more for it. Everyone has to run a business so dont complain about prices.

September 7, 2022
Unprompted review
Rated 5 out of 5 stars

Play station 5

At 1st I was abit apprehensive about using Lspersonal shopper as I thought it may be a scam website. I came across it on my search engine while trying to buy a ps5 for my sons birthday. To my delight it's 100% legit my ps5 came 2 days after my sons birthday but that was my own fault as I ordered it 2 working days before his birthday. Our ps5 arrived on the 5th working day.

August 26, 2022
Rated 3 out of 5 stars

I am happy with the items I received…

I am happy with the items I received but I’m not happy with the customer service and communication I was getting. I received one of my items Fairly quick but the second item took nearly 3 weeks and I didn’t get updates unless I emailed to find out where my order was, in all the emails going back and fourth I got 1 apology and only once they were ready to dispatch my item they then explained what the hold up was. I don’t mind waiting for orders as long as it’s explained why and this is what the company lacked, some reassurance would of been good as I’ve never ordered from them and didn’t know if I was going to receive my order or not.

August 18, 2022
Unprompted review
Rated 1 out of 5 stars

I bought a pair of Triple S Balenciaga…

I bought a pair of Triple S Balenciaga trainers, in the photo the black trainers had black laces. On arrival they only had white laces which is ok if I have both black and white but I didn't.

I contacted LS Shopper on 20th July and have been every few weeks since and only ever get someone who's picking up the email for the 1st time and no clue what to do.

July 9, 2022
Unprompted review
Lspersonalshopper logo

Reply from Lspersonalshopper

Hi Keegan,

Our customer service team were awaiting the correct laces to be sent as a replacement from balenciaga, They have now been shipped and received, I am very sorry the spare laces were missing.

Kind regards,
James
Co-Founder

Rated 3 out of 5 stars

I gave a 3 star as not to be too harsh…

I gave a 3 star as not to be too harsh as a refund was given very very quickly, however the item I ordered was marked as dispatched after a week, I was given a courier tracker but it appeared that the item was never sent to the courier and I am certain the item would not have even been sent at all if I had not have emailed to ask why the couriers were telling me they didn't have the item.

I have used LSPersonal Shopper multiple times and they are usually on point, they have good stock levels and a very wide variety of stock. I hope this is a 1 time hiccough with shipping as I believe LS to be very reliable usually so don't hold a single issue against them.

September 7, 2022
Unprompted review
Lspersonalshopper logo

Reply from Lspersonalshopper

Hi Martin

I am very sorry for the delay with this order,

I can assure you it is a one off and will not happen again we had delays due to strikes with delivery companies etc

Kind regards,

Rated 3 out of 5 stars

Most of it was ok

Most of it was ok , however ps5 turned up in a damaged box , wasn’t very well packed , have messaged u and dpd just got thobbed off !!!
Not good customer service reslly or packageing , especially when I’ve overpaid for the ps5

September 2, 2022
Lspersonalshopper logo

Reply from Lspersonalshopper

Hi there,

Thanks for the feedback,

We do ship all Consoles in a double walled box, unfortunately in regards to the out side of the box damage we have rarely seen this happen and this will be down to DPD. If you wish to speak further on this please drop me an email on james@Lspersonalshopper.co.uk

Rated 1 out of 5 stars

Imagine buying trainers you can’t wait…

Imagine buying trainers you can’t wait for and they get delayed because of baba holiday fair enough later on you receive an Email telling you the item you ordered is no longer available like seriously 😒 why did you take the money if the item was not in stock why couldn’t you check first NOW I have to wait 7 working days to get my money where’s you it took you 10 sec to get mine I mean what kind of stupidity is that NOT happy at all with you guys I can’t even spend money to buy another pair cause I don’t trust you anymore

August 31, 2022
Unprompted review
Lspersonalshopper logo

Reply from Lspersonalshopper

Hi there,

I am very sorry to hear this, unfortunately this was a very rare stock discrepancy. Please drop me a email if you wish to discuss this further.

james@Lspersonalshopper.co.uk

Kind regards

James
Co-founder

Rated 5 out of 5 stars

Highly recommend

Ordered a ps5 through this company. Everything went smoothly.

Ps5 turned up well packaged and within 2 days of purchase.

Very happy with the service and communication from lspersonalshopper.

Would highly recommend and use again.

August 17, 2022
Unprompted review

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