Lube Mobile Reviews 

2,970
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the staff for their professionalism, knowledge, and punctuality. Many people appreciate the convenience of the mobile service, allowing repairs and maintenance at their location. Reviewers also note the efficiency and quick resolution of vehicle issues, with mechanics providing clear explanations and valuable advice. Conversely, a small portion of people felt dissatisfied with pricing, reporting services were more expensive or included unexpected additional charges. Some reviewers also noted issues with mechanic competence, including attempts to upsell unnecessary repairs or leaving problems unresolved. A few customers also experienced poor communication or unhelpful responses from customer service.

What people talk about most

Service

Customers had ambiguous experiences with service, with many praising the promptness, professionalism, and... See more

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, friendliness,... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding certain services, like a $385.95... See more

Product

Customers consistently note ambiguous experiences with product, with some reporting issues like incorrect... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing extreme dissatisfaction,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Called Lube Mobile, and they came by the next morning to help determine that my car battery was dead. They were absolutely lovely—quick, professional, and very easy to deal with. They were able... See more

Rated 2 out of 5 stars

I booked Lube Mobile for a yearly service on my 2015 Nissan Navara. The service itself came to $385.95, which I considered reasonable. However, I was then charged an additional $286.92 to re... See more

Company replied

Rated 2 out of 5 stars

DO NOT USE LUBE MOBIL Last week i had trouble with my car, the electric brake just would not release, i rang NRMA ROADSIDE, he said i would need a mobil mechanic- so i rang LUBE MOBIL he tri... See more

Company replied

Rated 5 out of 5 stars

I made contact with Lube Mobile to replace a Starter Motor that was noisey and ready to fail on my Mazda CX5. John was prompt in offering me a suitable quote with their current promotional deal. Bikas... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Car Accessories Store

About Lube Mobile

Information provided by various external sources

Welcome to Lube Mobile. Car Service and Car Repair with ultimate convenience provided by our friendly mobile mechanics.

Stay at home or work and relax. All work quoted before starting, keeping you in control of costs. Nationwide Warranty for peace of mind.

Click or call now for a quote.


Contact info

3.2

Average

TrustScore 3 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.2

All reviews

(2,970)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ali the mechanic was amazing

Mechanic Ali was amazing, very thorough, explained everything that he was doing and told me what had to be done next time. Good service, pleasant to deal with and on time. Would use him again!!!

November 9, 2023
Unprompted review
Rated 2 out of 5 stars

$300 quote to change wipers. Cost $29 elsewhere

Booked a log book service for my Mazda CX5. Used lube mobile a few time for my cara no my sons. This time I was quoted $272 for the service, similar to others places near me. Car was reviewed and mechanic advised me all was good but should replace the wipers as starting to wear. He quoted $279 to change front and back wipers…..laughing I suggested 3 wipers costing more than rest of service wasn’t going to happen. The mechanic just shrugged, turned around, went back to his van and disappeared with my car keys and didn’t come back for 90 minutes. When he did after not responding to my calls he said he was chatting with his friend in the auto shop!!
Will now be very wary about using lube mobile again….feels like I was just being ripped off.
The next day I drove to super cheap auto and got new wipers and fitted by them for $29. That’s 10% of the price Lube mobile quoted.

October 24, 2023
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Judith,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. I have located your job and raised this with the area manager, they will be in contact.
Thanks again,
Lube Mobile customer service team

Rated 1 out of 5 stars

Booked Lube Mobile to bleed my clutch…

Booked Lube Mobile to bleed my clutch they spent
2 hours trying to bleed it then told me they could not
do the job and that i needed a new master cylinder
which i found odd as it was fine before fluid was drained , As well as leaving a big stain on my driveway
they then tried to overcharge me . I then took my car
to another Mechanic who not only fixed it really quick
but no new parts were needed even though Lube Mobile said i needed a new master cylinder . WOULD NOT RECCOMEND LUBE MOBILE TO ANYONE .

October 17, 2023
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Richard,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. So that we can investigate this for you as quickly as possible, can we please ask that you direct message our page with your contact details and a convenient time to call?
Thanks again,
Lube Mobile customer service team

Rated 5 out of 5 stars

Thank you Wayne (S26) for the diagnostic on…

Thank you Wayne for the diagnostic on our Toyota Aurion 2015. Wayne(S26) in Brisbane at our residence checked for electronic issues and advised there were no issues however there is an issue with the transmission pump (Mechanical) and recommended we take it to a workshop for further investigation. Top Bloke, explained everything and sent through the diagnosis to our email within 30 mins after job completed. Highly recommended.

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Ricardo serviced both our vehicles…

Ricardo serviced both our vehicles today.
He was very pleasant and most professional also explained what was going on with the cars.
He also sent a video clip prior to personally explaining what was needed to get the cars road worthy again.
Very please with his work and his attitude.
Cheers
Bryan

October 16, 2023
Unprompted review
Rated 1 out of 5 stars

I had the most disappointing experience…

I had the most disappointing experience with Lube Mobile recently. I initially reached out to them for a scheduled log book service after receiving an online quote of $1093.51. The price seemed reasonable and was actually $600 cheaper than what the manufacturer had quoted me for the same service. Based on this, I decided to book Lube Mobile for the job.

However, my experience took a terrible turn when the mechanic arrived. To my utter disbelief, the mechanic informed me that there had been a "mistake" with the initial quote, and to proceed with the service, I would have to pay a staggering $2200! This was more than double the originally quoted price.

I couldn't believe what I was hearing. It felt like a bait-and-switch tactic, luring customers in with a competitive quote and then dramatically inflating the price once they had your car in their possession. It's not only unethical but also a blatant attempt to take advantage of customers.

Needless to say, I was furious and extremely disappointed with Lube Mobile's behavior. I had chosen them over other service providers based on the initial quote, and they completely shattered my trust by attempting to charge me an exorbitant amount that was clearly unjustified.

I would strongly advise anyone considering Lube Mobile for their car servicing needs to be cautious and skeptical of their online quotes. My experience has left me with a bitter taste in my mouth, and I will never consider using their services again. Their deceptive pricing practices have cost them a customer, and I will be sure to share my negative experience with others to prevent them from falling victim to the same unscrupulous tactics.

October 9, 2023
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Robert,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. This has been raised with the area manager, they will be in contact.
Lube Mobile customer service team

Rated 5 out of 5 stars

Lube Mobile

Rajiv (M10) on time for appointment for service. Courtesy, helpful, well mannered, very professional . He explains what fhe car requires for minor service or major service. Also explains the cost related to be done before the go ahead by client. I highly recommend . Raj should be commended for his great work .For that reason l highly recommend Lubemobile .
Keep up the fantastic work Raj (van 10) .

October 6, 2023
Unprompted review
Rated 1 out of 5 stars

Poor clutch replacement & Unreliable service by Lube Mobile

Hyundai i30 2015
Lube Mobile - Clutch replacements

Job 1: May 2018 at 95,491km $1089.1 by Ricky
Ricky's job last 185,489km 4years1month

Job 2: June 2022 at 280,980km $1726.1 by Jasbir
The odo on 06Oct2023 is 329,702km
Jasbir's job last ONLY 48,722km for 1year4month

Stickiness came back for a week at gear change.
Sunil Kumar of Lube Mobile came on 06Oct2023
He only drive the car for a minute in the car park checking on the clutch.
He didn't even border to check on the Master & Slave Cylinder.

After he's on the phone for over 5 minutes with Jasbir & the manager, he told me that the $1726.1 job is out of warranty and I will have to bring my car into their workshop to start all over again.

What a rip off!

Fellow car owner, you judge it for yourself to see if the problem is with
1. The management of Lube Mobile
2. The mechanic - Jasbir
3. Sunil

I find them very unreliable and if I have to pay $1700 again, I will not trust Lube Mobile to replace my clutch again.

Good luck to you guys out there!

October 6, 2023
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Philip,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. So that we can investigate this for you as quickly as possible, can we please ask that you direct message our page with your contact details and a convenient time to call?
Thanks again,
Lube Mobile customer service team

Rated 5 out of 5 stars

I had a fantastic experience with my…

I had a fantastic experience with my car service and Lube Mobile, the mechanic that was assigned to me was Fernando, so diligent and explained everything perfect to me, initially i was going to get the annual service only but then he found out that was something wrong but he fixed and my car is ready and running. great experience.

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

Car Service

Great service - Ron was great and was able to tell me what the problem with my car was exactly and got it sorted the same day. Would highly recommend Lube Mobile. Got a same day appointment and car was fixed the same day as well!

September 18, 2023
Unprompted review
Rated 1 out of 5 stars

What a waste of my time

Contacted Lube Mobile, Told them the make of my car and that the issue was turbo related, they gave me a window 12-2, which they arrived right at the end.

The message I got was this is too hard and too much work so take it somewhere else, what a joke, in all fairness they did not charge me, However if their attitude is we only do they easy stuff they should post it on the website, I have the money to get it fixed.
I am just struggling to find a Mechanic who will actually do the job and Lube Mobile falls into that category. So if you need anything more then an oil change or a new battery save yourself the time and go somewhere else.

September 15, 2023
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. So that we can investigate this for you as quickly as possible, can we please ask that you direct message our page with your contact details and a convenient time to call?
Thanks again,
Lube Mobile customer service team

Rated 5 out of 5 stars

very satisfied with the service

Our mechanic Luke (vanH124) was brilliant. we had a non-starting issue with my wife's 2015 Dodge Journey. We contacted 5 mechanics prior to our contact with Lube mobile, and they all wanted nothing to do with the make of vehicle, however, from the very first contact, lube mobile was friendly and helpful. Luke was there for about 20 minutes, diagnosed the issue and fixed it immediately. My wife and I would just like to say thank you. For those that know me would know I don't normally write reviews, we will be using them again. We also like the GPS feature so you can see where your mechanic is before they arrive. To the management at Lube mobile, I hope you give Luke the acknowledgment that he deserves.

September 14, 2023
Unprompted review
Rated 1 out of 5 stars

Never use lube mobile…

Hi i would never recommend lube mobile to anyone.firstly they take ur money and mechanics lie and don't do job properly.i had problems with my cooling system the mechanic charged me a whopping $1400 to replace thermostat and hosing for coolant.for a few days later it was still leaking fluid and I complained that they broke my water pump which needed replacing and the wanted another $760 and told me that my holden car was always an issue and mechanic was aggressive and rude.i complained cause this shouldn't have happened and finally the manager organised another mechanic to fit the pump free which he did but he didn't clean his mess up and wash off the coolant that was all over my engine.im never going to use them again or recommend to anyone

September 1, 2023
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Elvira,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. So that we can investigate this for you as quickly as possible, can we please ask that you direct message our page with your contact details and a convenient time to call?
Thanks again,
Lube Mobile customer service team

Rated 5 out of 5 stars

pre purchase vehicle inspection…ask for Bronson!

I had a pre purchase vehicle inspection completed at a dealership. Bronson provided me with multiple videos inspecting the car thoroughly on the outside and under the bonnet, the interior and most importantly the underside highlighting and explaining any signs of wear or concern. This was followed up with a phone call to discuss his findings. Bronson was very easy to talk to and helped me understand his evaluation. Make sure to ask for Bronson.

September 7, 2023
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Nathan,
Thank you for your review, you made our day!
We will be sure to also pass on this feedback to Bronson.
Good luck with the purchasing of your vehicle.
Kind Regards,
Lube Mobile

Rated 2 out of 5 stars

Robbery

Robbery. They wanted to charge $700 in labour for 3 hours. For a job that shouldn't even take that long anyway. Still $250 alone just to come out and inspect my radiator.

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience!

I can't say enough good stuff about Nirmal! He came out and was able to diagnose the issue with the transmission on my VE Commodore wagon and fixed it with no problem.

He saved me a fortune by doing a couple of things that I was unaware of (used to having manuals and not autos) and also gave me a lot of advice and answered all of my questions which gives me more confidence in looking after it.

On top of all this, Nirmal is a top quality bloke. Was happy to chat while working and really looked after me.

Once again, can't recommend him enough and will always try to get him when I need anything done on my car.

August 23, 2023
Unprompted review
Rated 1 out of 5 stars

Rip Off a Big time

Rip Off a Big time. worst Car service
Contacted Lube Mobile, the guy came to just charge the Diagnosis fee, when i already wrote in the callout form the problem (replace gear shifter cable). He still came to charge Diagnosis fee and quoted $1200 which i got it fixed in $500 from 'mycar' service centre.
What a piece of crap they are and total rip off in broad daylight.
Avoid at all cost, i am sure they are not worth even changing oils.

August 21, 2023
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Guru,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. So that we can investigate this for you as quickly as possible, can we please ask that you direct message our page with your contact details and a convenient time to call?
Thanks again,
Lube Mobile customer service team

Rated 1 out of 5 stars

If I could leave you no stars I would.

If I could leave you no stars I would.
I thought use were a great company. But I’ve had nothing but problems with my breaks ever since use came out to look at my car. I had no issues with them before hand. But now I have to find someone to get all the air out of the brake line and bleed my brakes one by one. So thank you very much for putting my life and everyone else life that gets in my car on the line. People need brakes in their car to stop.

July 26, 2023
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Simba
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. So that we can investigate this for you as quickly as possible, can we please ask that you direct message our page with your contact details and a convenient time to call?
Thanks again,
Lube Mobile customer service team

Rated 1 out of 5 stars

Awful, manipulative

Used Paul the mechanic twice now first was great very over priced, used Paul again today was supposed to arrive at 8am then changed it til 10-12 didn’t show up til 1pm and when I said I have to leave at 2:00 was still working on my car at 2:15 🙄 made me think something was needed on my car by telling me it was an MG design issue and it was needed as it could ruin the motor, spoke to another mechanic and that was a lie. Feeling very ripped off as I couldn’t afford the extra 180 dollars today but did as I thought it was necessary.

July 27, 2023
Unprompted review
Lube Mobile logo

Reply from Lube Mobile

Hi Hannah,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our valued customers to ensure we're doing the best possible job. So that we can investigate this for you as quickly as possible, can we please ask that you direct message our page with your contact details and a convenient time to call?
Thanks again,
Lube Mobile customer service team

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