Luca Faloni logo
Visit website

Luca Faloni Reviews 1,097

•
TrustScore 4.5 out of 5

4.7

Fashion Designer
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the exceptional fabrics, craftsmanship, and timeless design. Many people highlight the excellent service, with staff being described as friendly, helpful, and professional. Consumers also appreciate the fast delivery and the thoughtful packaging, which often includes personalized touches. However, some customers have expressed dissatisfaction with product durability, specifically mentioning issues with garments shrinking or seams unraveling after washing. There have also been occasional reports of inconsistent quality control, particularly with cashmere sweaters and sizing variations between similar products. A few people also experienced problems with delivery services, finding them clumsy or inefficient.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality of the... See more

Quality

Users describe positive interactions with quality, frequently praising the exceptional fabrics, high... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast dispatch and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, friendliness, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their attentiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luca Faloni is a top notch company with excellent, high quality Italian made clothing and accessories. When a light weight cashmere sweater didn’t fit as I had hoped, I received easy guidance with UPS... See more

Rated 5 out of 5 stars

Service was as usual spot on from the salesperson remembering I was there a few weeks earlier and asked if I was happy with everything to suggestions on what might work for me after we spoke for a... See more

Rated 5 out of 5 stars

The quality and value of the pieces are exceptional. Everything feels thoughtfully designed and expertly crafted. The pieces work seamlessly together. Their style is timeless. I also love the look bo... See more

Rated 5 out of 5 stars

Incredible quality, from the fabric, design and production. The shirts are easily adapted at a taylor which I always do get that perfect fit around the waist and arms. The colors are vibrant and beaut... See more

Company details

  1. Fashion Designer
  2. Men's Clothing Store

Written by the company

Discover Luca Faloni menswear collection, crafted in Italy with the finest materials and a modern fit. Linen Shirts, Linen Trousers, Cotton Piqué. Free Worldwide Shipping & Returns.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Discrimination

I was given a video call from the HR team for a full-time position. I am more than qualified for the role which they agreed over the phone. Over the video call the person didn't even bother to ask me any questions about my CV or luxury experience. They wanted to see what I looked like Unfortunately it's clear my ethnicity and Race doesn't fit this brand. I'm shocked and disgusted this discrimination is still happening in London 2026. Shame on this brand and the person from HR who judges experience based on skin colour.

April 16, 2026
Unprompted review
Rated 4 out of 5 stars

The experience was great

The experience was great. Welcoming and helpful. I would have liked to see the clothes upstairs though. I think the sellers should have invited me to have a look.

March 28, 2026
Unprompted review
Luca Faloni logo

Reply from Luca Faloni

Dear Ludovic,

Thank you for your review and for sharing your experience with us.

We are delighted to hear that you found your visit welcoming and helpful. Creating a comfortable and attentive boutique experience is always our priority. We also appreciate your feedback regarding the upstairs area. Our team is always happy to guide clients through the boutique and showcase the full collection, and your comment is valuable in helping us ensure this is consistently offered to every visitor.

We hope to welcome you back again soon for a complete Luca Faloni experience.

Kind regards,

Luca Faloni Client Care

Rated 4 out of 5 stars

Excellent Shopping Experience At Luca Faloni

I felt very well-advised during my visit to Luca Faloni in Zurich. Suzanna was attentive to my needs and proactively brought the correct sizes and matching colors. I never felt pressured to make a purchase at any point. The Prosecco was delicious and it is always a wonderful experience to shop here. Unfortunately, the trousers I purchased turned out to be faulty, which meant I had to visit the store twice to resolve the issue.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Absolute top quality clothes in elegant…

Absolute top quality clothes in elegant design. I have shopped there twice in person and once online and only had great experiences with them and absolutely love the clothes - they are my most worn trousers, polos and shirts. It’s on the higher end of what I usually pay for my clothes - but I am happy to shop there again because I appreciate the quality of their garments.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality

Good quality linen
On time delivery
Very close on line color to real color
Good workman ship
Good details to packaging

March 24, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look