Luca Faloni Reviews 1,096

Team in the shop were very helpful. I have met LC in Milano, and found textile, stiches and designs perfect. My son loves FC so there fore he ordered two cashmere from me. Some of the item prices too much in high end but some of the items quite suitable.
Thanks for quality.

easy to order prompt delivery my son loves your clothes lovely packaging

thank you

I have exchange my linen baseball cap with one size bigger one so quickly. Luca was great to address my request.

Chelsea Dog Day… At Luca Faloni was a lovely shop laid out but if I am totally honest my treatment while being there was not pleasant at all; firstly there was a queuing system that was written on paper with a clipboard it’s 2025 something more professional should of been in place for a store that is selling £895 sweaters using paper clipboards as a queuing device it beyond my understanding. Also I would like to point out that I totally felt racial bias towards me and my pet as I saw 4 customers who didn’t purchase anything or even get a free cappuccino asked a cashier where do I go for the free photo and just like that they went upstairs and enjoyed there experience also, I also noticed that the photographer only took 3 poses of my dog and other dogs she was taking more than 3 pictures/poses as it doesn’t take 1 hour and 20 mins to take a few photos from this experience I can honestly say I was racially profiled for the entire time.

Only 3 of your staff’s actual was kind and engaging with me at all times but not any of the others.

The team at Luca Faloni always provide a personal and professional service. The clothing is of the highest standard and I am always pleased when I purchase items, without exception.

Everything from ordering, from the personal touch, even providing a thank you note was amazing. The shorts are top quality linen, my second pair as I had to give my first pair away due to small size. I would buy again. Thank you so much.

Good quality of products. Delivery procedure efficient, no long waiting times from order to delivery. Thank you!

Luca Faloni offers good quality and timeless style. What impressed me most is their super-efficient, friendly customer service. I also value their commitment to supporting smaller Italian producers – a real plus.

love the quality & workmanship of the line of clothing as well as it brings me close to my roots

Ordered a cashmere full zip. Slightly too slim for me so returned it and bought larger size. The return of the sweater and money back was done so fast and so smooth. The new sweater arrived the next day.

The sweater itself fits and feels amazing. Have a couple of cashmere sweaters from other brands, but this one have close to zero piling. Just overall great experience on all parts

+ Superb quality and luxurious wearability has made for loyal customers. Thank you.

Great fit, love the fabric.

The sweater is beautiful. Soft, comfortable, stylish, and fits perfectly. Love it!

Prompt delivery, item as described.

Just brought my first few items from the Piccadilly store and they was fantastic and I love the items they are so soft 5 stars from me

Great quality of garment and amazing service, I had to exchange the item to a different size and this was handled very professionally, with the utmost care and very pleasant communication.

I have purchased perhaps 20 shirts from Luca Faloni over the past couple of years. I have not yet worn six of those bought. A recently purchased oxford shirt in navy has been worn twice and washed twice. Whilst ironing it I noticed that the sewn seam near the left cuff has unravelled over about 40mm. Likewise along a main body seam near the waist. Both are conspicuous. Luca Faloni have twice refused to refund or issue a replacement. They have offered a ‘free repair’. Then a ‘free repair with a free gift’. I do not want a repair, nor an unknown free gift. I further consider it totally unacceptable on an item of this price point that it starts to self destruct after two gentle shirt wash cycles. You wouldn’t get that on an M&S shirt, nor would you have to send 3 emails to be told we are not interested.
Great marketing/promotional skills LF.
I have spent over £3,000 with you. I shall not be bothering you with my business again.
I don’t readily or often write reviews, good or bad, but people should be aware of the frankly shoddy treatment (and in this case shoddy quality) that you can expect. I wouldn’t bother them with your business.