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Lucen Software Reviews 5,578

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers had a great experience with this company. Many customers find the tool to be a powerful and intuitive solution for creating professional-looking timelines, often highlighting its ease of use and ability to save significant time compared to manual methods. People appreciate the visual output, the handling of data, and the variety of templates and customization options available, which contribute to clear and impactful presentations. The seamless integration with PowerPoint and Excel is frequently praised, making it a valuable asset for reporting and project management. However, some customers also noted that the tool can be slow and clunky, particularly the expert version, and that it sometimes requires manual adjustments for spacing and fitting timelines onto slides. There are also concerns about the lack of certain integrations, such as with Workfront or Azure DevOps, and issues with syncing between the PowerPoint plug-in and the web app. Mac users specifically mention limited features and performance issues with the online version.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the tool is intuitive, easy to... See more

Product

Consumers find the product to be ambiguous, with some considering it a powerful and valuable tool, especially... See more

Application

Users describe ambiguous interactions with the app, with many praising its functionality and time-saving... See more

Website

Customers had negative experiences with the website, citing issues such as a lack of synchronization between... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was able to create the sort of timeline slide that has helped to explain some interconnected projects. I would like to be able to update from Workfront, an Adobe product. What I can do is download t... See more

Company replied

Rated 4 out of 5 stars

Office Timeline does what it promises. Generating timelines from excel is super easy and it creates beautiful powerpoint timelines. Some minor improvements can still be made (for example working with... See more

Company replied

Rated 3 out of 5 stars

The tool does well with initial set up but does not handle changes or large projects well. It often randomly seems to adjust spacing that results in having to manually adjust the entire timeline. Ther... See more

Company replied

Rated 3 out of 5 stars

Pros: I like the way it create the visuals, how the data is handled, the templates switching and creation, the timeline tiers, the options to place the titles. Cons: No easy way to copy- paste seve... See more

Company replied


Company details

  1. Software Company

About Lucen Software

Written by the company

Lucen Software (formerly Office Timeline) is a Microsoft-native clarity platform that helps organizations transform complex work into clear, actionable insight. Built for teams working in Microsoft 365, Lucen enables users to plan, visualize, track, and communicate projects directly within familiar tools like PowerPoint, Excel, Teams, and Planner, making it easier than ever to stay aligned without leaving the applications your teams already rely on every day.

The Lucen platform includes Lucen Timeline for timelines and Gantt charts, Lucen Track for time tracking and operational visibility, and emerging planning and diagramming solutions designed to improve alignment and decision-making across organizations. Each product is purpose-built to simplify how teams plan, collaborate, and report, so nothing gets lost in translation between strategy and execution.

By integrating with tools such as Microsoft Project, Smartsheet, Jira and Azure DevOps, Lucen helps teams convert complex project data into executive-ready visuals, reports, and plans. Whether managing a single project or coordinating work across an entire organization, Lucen ensures the right information reaches the right people at the right time.

Trusted by 80% of Fortune 500 companies, Lucen has established itself as the go-to solution for teams that need to communicate progress with clarity and confidence.

See the Platform in Action: Watch on YouTube
Follow us on LinkedIn : Lucen Software
e-mail: sales@lucensoftware.com

Try Lucen risk-free

Your satisfaction matters to us.

Every new Lucen subscription includes a 30-day Money Back Guarantee. If Lucen does not meet your expectations within the first 30 days, we will issue a full refund.

Contact info

3.9

Great

TrustScore 4 out of 5

6K reviews

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Rated 2 out of 5 stars

Saving template no longer available with Pro+

I updated the Office Timeline software as part of my license renewal in August 2024. The feature to save my format to a template is no longer available. I found this feature very useful to share format across teams for consistent look, and am disappointed that it went away.

October 1, 2024
Lucen Software logo

Reply from Lucen Software

Hi Giao,

Thank you for renewing your Office Timeline license and updating to the latest version of the software. We truly appreciate your continued support and for taking the time to share your feedback.

I understand how valuable the custom template feature was to your workflow, especially for ensuring a consistent format across your team. We recently made changes to our feature set, and the ability to save custom templates has been moved to our Expert Edition to enhance functionality and maintain a more streamlined experience. However, I recognize that this change has impacted your workflow, and I'm sorry for any frustration it may have caused.

Your input is very important to us, and we are dedicated to finding ways to improve your experience moving forward.

Best wishes,
Sebastian Stingu – Head of Marketing

Rated 3 out of 5 stars

I don't like the colors in "edit data"…

I don't like the colors in "edit data" don't match the color in style pane. I have to reselect the color in style pane after I edited the data. I don't like that there's no calendar days option for duration, it only offers business days.

October 1, 2024
Lucen Software logo

Reply from Lucen Software

Hi Ying! Thank you for sharing your feedback with us and for using Office Timeline. I appreciate you taking the time to let us know about your experience.

To address the aspects you have pointed out:

• Regarding the color mismatch between the Edit Data wizard and the Style Pane, I understand how that can be frustrating. The Edit Data wizard offers a set of standard colors for quick selection, but if you're customizing colors beyond the default options, the changes may not carry over seamlessly when working directly on the timeline. To ensure consistency, I recommend using the Style Pane for most of your color customizations, where you can also use the “Apply to all” feature to quickly edit multiple elements at once. You can find more information on how to do this in the support article below:
https://support.officetimeline.com/hc/en-us/articles/4414156984599-Customize-multiple-timeline-elements-simultaneously

• As for the duration options, the add-in’s default setting for the timeline scale is to show only business days. However, you can easily configure your timeline to include calendar days by adjusting the timeline scale to account for weekends. Once you make that adjustment, enabling the “Show duration” option from the Style Pane will reflect both business and weekend days. The step-by-step guide below explains the process in detail:
https://support.officetimeline.com/hc/en-us/articles/360052208594-Show-fiscal-years-on-the-timescale

I hope this helps, and please don’t hesitate to reach out to support[at]officetimeline.com if you have any further questions or need additional assistance.

Best wishes,
Sebastian Stingu – Head of Marketing

Rated 5 out of 5 stars
Lucen Software logo

Reply from Lucen Software

Thank you, Ozkan, for purchasing the Office Timeline add-in and for your kind words! We're thrilled to hear that our product is making a positive impact on your work. If you ever have any suggestions or need assistance, don’t hesitate to reach out to support[at]officetimeline.com. We're here to help!

Best regards,
Sebastian Stingu - Head of Marketing

Rated 1 out of 5 stars

Company has the worst support that I have experienced

The company has the worst support that I have ever experienced. The ribbon does not show up after the purchase. I asked their support for help one week ago. Very little support is provided for 1 week through emails. The support person named Adrian suggested a Team meeting to help. After pushing out the dates for a few days, he did not show up to the meeting that was set up. It is really unbelievable to provide this type of company support, not a small business.

September 16, 2024
Unprompted review
Lucen Software logo

Reply from Lucen Software

Hi, John! Thank you for taking the time to leave this review.

I want to personally apologize for the frustrating experience you’ve had with our support service. We understand how important it is to receive timely and effective help, and we truly regret that we have not met your expectations on this occasion.

We take full responsibility for the miscommunication regarding your scheduled Team meeting, and I’m sorry to hear about the delays in resolving the issue with the ribbon not showing up after your purchase. This is certainly not the level of support we aim to provide.

In the meantime, I’d like to offer a direct link to a support article that outlines the steps to resolve the issue you’re facing:
https://support.officetimeline.com/hc/en-us/articles/202380537-The-Office-Timeline-ribbon-does-not-function-properly

Please follow the instructions here, and if the issue persists or if you'd prefer live assistance, we’d be happy to prioritize another meeting at a time convenient for you. I have already asked one of my support colleagues to contact you in this respect.

Once again, I am deeply sorry for the inconvenience this has caused. Thank you for your patience, and we are committed to making things right.

Best wishes,
Sebastian Stingu - Head of Marketing

Rated 4 out of 5 stars

There are a few features I would like…

There are a few features I would like to see added:
1. The timescale settings autoadjusts to the contents displayed in the timeline. It would be great to be able to cut the timescale off wherever I want and have it just cut through any activities that go beyond.

2. Would be great to be able to select multiple items in the data view to move around.

3. I connect to smartsheet and this is generally a very laggy process--anything to reduce that would be greatly appreciated.

July 29, 2024
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Reply from Lucen Software

Hi, Simon! Thank you for choosing Office Timeline and for your feedback on the add-in. We always appreciate insights from our users as they help us improve our products.

To address the aspects you have pointed out:

1. Custom timescale settings: We understand the need for more flexibility with the timescale settings. Currently, Office Timeline allows you to set the timeline scale based on your organization's fiscal year, even if it starts in a month other than January. You can easily configure this feature to show your custom fiscal year on the timescale. For detailed instructions, please refer to our support article below. While the specific feature to cut the timescale off at any desired point isn't available yet, we will take your suggestion into consideration for future updates.
https://support.officetimeline.com/hc/en-us/articles/360052208594-Show-fiscal-years-on-the-timescale

2. Selecting multiple items in Data view: At present, multiple item selection is not possible within the Data view. However, you can move several objects at once directly on the slide. Simply use Shift + Click to select all the timeline elements you wish to reposition, ensuring you only include objects of the same type (e.g., only task bars or only milestone dates). You can then drag and drop the selected items into their new position. After making these changes, click the Accept button on the Office Timeline ribbon to save your edits. For more complex customizations that are not supported, it's best to apply these manual changes last, once your graphic is final.

3. Improving Smartsheet connection performance: We are aware that the Smartsheet connection process can sometimes be laggy. To streamline this, Office Timeline allows you to refresh your PowerPoint timeline with updated Smartsheet data using the Refresh Data wizard. This feature maintains a link to your original Smartsheet, enabling quick updates without repeating the initial import steps. For a detailed walkthrough, please see our support article: https://support.officetimeline.com/hc/en-us/articles/5291683028375-Refresh-timeline-data-imported-from-Smartsheet
Additionally, we are continuously working to enhance our product performance, so please ensure you are using the latest version of the add-in for the best experience.

We hope these solutions help address your needs. Your feedback is invaluable to us, and we are committed to improving Office Timeline with each update. Thank you for helping us make our product better!

Best wishes,
Sebastian Stingu – Head of Marketing

Rated 3 out of 5 stars

Activation code not permanent

Every time I run powerpoint, I have to digit again the activation code. It looks like a reset is set and this is annoying.

July 30, 2024
Lucen Software logo

Reply from Lucen Software

Thank you for taking the time to review the Office Timeline add-in, Andrea!

We are sorry to hear that you’ve experienced this issue, which is an anomaly and is related to two possible root causes:
• A corrupt license file.
• Security restrictions placed on the user’s account where the user’s registry key has its read/write privileges turned off. This prevents PowerPoint from using Office Timeline properly.

A step-by-step guide on how this can be fixed is provided in the support article below:

https://support.officetimeline.com/hc/en-us/articles/204337208-Office-Timeline-keeps-changing-to-Free-Edition

However, for a swifter resolution, I have asked one of my colleagues from the support department to contact you and assist you in solving the problem so you can enjoy using the add-in hassle-free as soon as possible.

Best wishes,
Sebastian Stingu – Head of Marketing

Rated 5 out of 5 stars

Takes Data and Makes it Actionable.

Gives you the ability to put a lot of information into a slide that is understandable and visual. Easy to use and tailor to specific needs.

July 24, 2024
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Reply from Lucen Software

Hello Jeffery!

Thank you for your purchase and 5-star review of the Office Timeline add-in. We are delighted to learn that the tool helps you convert data into actionable, clear visuals that you can easily tailor to your specific needs.

Best wishes,
Sebastian Stingu – Head of Marketing

Rated 5 out of 5 stars

Awesome staff!

Your support staff were very helpful and super responsive.

July 12, 2024
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Reply from Lucen Software

Thank you for being an Office Timeline customer and for your lovely feedback on the quality and level of responsiveness of our customer service. We’re grateful to be able to assist our users and we hope that our product will bring value to you.

Best wishes,
Sebastian Stingu – Head of Marketing

Rated 5 out of 5 stars

Very practical application …

Flexible and efficient with elegant look and feel

July 9, 2024
Lucen Software logo

Reply from Lucen Software

Hi, Ahmed! Thank you for using the Office Timeline add-in and for your kind feedback on the tool’s usability, productivity, and output. We’re thrilled to learn that our product brings value to you.

Best wishes,
Sebastian Stingu – Head of Marketing

Rated 2 out of 5 stars

Still having issues with the program…

Still having issues with the program remembering the activation code,

The options for me to use are not conducive to what I need & I have to make so many edits that take forever not seeing the value

July 8, 2024
Lucen Software logo

Reply from Lucen Software

Thank you, Eric, for purchasing an Office Timeline subscription and for taking the time to leave this review.

Regarding the issue of having to repeatedly enter the activation code, this is related to two possible root causes:
a) A corrupt license file.
b) Security restrictions placed on the user’s account where the user’s registry key has its read/write privileges turned off. This prevents PowerPoint from using Office Timeline properly.

To remedy the problem, please follow the steps described in the support article below:

https://support.officetimeline.com/hc/en-us/articles/204337208-Office-Timeline-keeps-changing-to-Free-Edition

If the problems still persists, please contact us at support[at]officetimeline.com – one of our representatives will gladly assist you.

Furthermore, if you feel that the application does not fulfill the purpose you had in mind for it, you can take advantage of our 30-day money-back guarantee by requesting a refund using the link below:

https://support.officetimeline.com/hc/en-us/requests/new

Best wishes,
Sebastian Stingu – Head of Marketing

Rated 3 out of 5 stars

I just updated my Timeline Pro+ from version 7 to version 8. Disappointed

I just updated my Timeline Pro+ from version 7 to the current version 8.
I was not amused to see the custom template feature has been set behind a paywall. I used this feature on a regular basis. Even worse, the price for an update to the expert edition is 3 times the price of the base product! I don't know what gave you the inclination to do so, but I consider this a huge mistake. My advice is to restore the custom template feature as was and use the expert option to really add value to Timeline. Otherwise chances are you will loose a lot of customers.

June 27, 2024
Unprompted review
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Reply from Lucen Software

Hi Geoffrey,

Thank you for updating your Office Timeline add-in build to the latest version and for being a loyal user. I appreciate you taking the time to share your concerns.

I understand your frustration with the custom template feature now being part of the Expert Edition. We made this change to enhance overall functionality and ensure a more consistent experience across timelines. However, we recognize that this has impacted your workflow and that the pricing of the Expert Edition feels excessive.

Your feedback is important to us, and we are committed to finding a solution. Since we don't have your email address linked to this review, could you please reach out to me directly at sebastian.stingu[at]officetimeline.com? I'd love to discuss the best way to address your concerns.

Best wishes,
Sebastian Stingu – Head of Marketing

Rated 3 out of 5 stars

Getting the right app

I've used this tool extensively at a different company. Was not obvious as which tool to purchase and so I got the wrong version (web vs app). Took a few days to resolve but once I got to the right person, easily fixed. Separately, I think the price is too high for what you get. given that I've got the entire Microsoft suite for $99 year and that includes power point, am a little shocked that the price for just app is >$100

June 4, 2024
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Reply from Lucen Software

Hi Mike,

Thank you for sharing your experience with our tool. We're glad to hear that you were able to resolve the version issue with the help of our support team. We understand how frustrating it can be to navigate through different product options, and we appreciate your patience in getting it sorted out.

We value your feedback on our pricing. Our goal is to provide a product that delivers significant value through continuous improvements and new features. While we know there are alternatives in the market, we are committed to enhancing our tool to meet your needs effectively.

Remember, your subscription includes free updates and access to upcoming features. We recommend keeping the app updated to enjoy the latest improvements and functionalities.

Thank you once again for your purchase and feedback. We're here to support you and ensure you have the best experience possible with our tool.

Best wishes,
Sebastian Stingu – Head of Marketing

Rated 1 out of 5 stars

Disappointed Power User

I have been an avid user of Office Timeline for 5 years. As a consultant I have introduced it at 6 different companies. I have created amazing timelines for presentations to all levels of management. I even taught Office Timeline tips and tricks to fellow consultants. I currently have a Pro+ license, the same as I have had for a few years. I have not needed Office Timeline for a few months. I recently upgraded my software and dropped a new timeline onto a slide. Features that I used to use and depend on (e.g. custom templates) are no longer available unless I buy the expert version that costs 3x as much. The new version also resists customization. I used to be able to make changes to font sizes using the PowerPoint interface. Now unless I use the style pane, everything reverts back. It's really annoying and disrupts my workflow.

I used to be an evangelist for Office Timeline, but taking features away to force people to upgrade to a more expensive option is a dirty trick in software. I am looking at other software options.

June 10, 2024
Unprompted review
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Reply from Lucen Software

Hi Darwin,

Thank you so much for your continued support over the years and for sharing our product with other consultants. Your feedback on Custom Templates is incredibly valuable.

To provide some context, we regularly review feature usage, and in examining Custom Templates, we recognized the need for a more reliable way for customers to achieve standardization and consistency across timelines. This led us to develop the new Themes feature and implement some access changes to Custom Templates.

We understand that these changes have disrupted your workflow. Our support team will be in touch shortly with a few options to reinstate the templates you relied on. We sincerely apologize for the inconvenience and are committed to making this right.

Best wishes,
Sebastian Stingu - Head of Marketing

Rated 5 out of 5 stars

UWU.......

June 5, 2024
Unprompted review
Lucen Software logo

Reply from Lucen Software

Thank you for your 5-star review of the Office Timeline add-in, Mehar! I hope you enjoy using our product and that it brings value to you.

Best wishes,
Sebastian Stingu - Head of Marketing

Rated 5 out of 5 stars

This tool is very useful to publish…

This tool is very useful to publish macro schedule in Client or Top Management presentation. The critical path fonctionnality is a key function to gain time and efforts and to facilitate the decision making.

June 4, 2024
Lucen Software logo

Reply from Lucen Software

Thank you for your purchase and 5-star review of the Office Timeline add-in, Paul! We are delighted that you find the tool to be useful for creating and presenting macro-schedules for your clients and top management, and that you are pleased with its critical path functionality.

Best wishes,
Sebastian Stingu – Head of Marketing

Rated 4 out of 5 stars

Great UI within PowerPoint

UI is great, it makes it very easy to maintain a roadmap within a powerpoint slide, and adjust the view in a few clicks to highlight information depending on the stakeholders. Great value for money when working as a lone product/project manager in charge of the roadmap.

Things I miss:
- in timeline view, allow moving multiple items simultaneously
- maintain multiple slides (with different views) that share the same data in the background

May 28, 2024
Lucen Software logo

Reply from Lucen Software

Hi, Antonio! Thank you for purchasing an Office Timeline license and for reviewing our add-in. We are thrilled to know that the tool brings value to your work as a product/project manager and that you are pleased with its interface and usability which allow you to easily create and update your PowerPoint roadmap slides.

With regards to the missing aspects that you have pointed out:

• The ability to move multiple items simultaneously in Timeline View – it is true indeed that this is not possible in Timeline View. However, you can perform this action directly on your slide. Simply press CTRL and select all the item-associated shapes you want to move and then drag and drop them into the new position. After you do this, don’t forget to click “Accept changes” on the Office Timeline ribbon, so that the changes are saved and the timeline is adjusted accordingly (i.e., the milestone/task titles are moved along with their corresponding shapes).

• Maintaining multiple slides with different views but sharing the same data in the background – this is also possible by duplicating the initial slide (which should offer the most comprehensive view of your data) as many times as necessary (depending on the number of perspectives you want to provide to your audience), and then by using the add-in’s Hide functionality. This feature will allow you to filter your information and leave only the details you want to be displayed, without deleting them. Please refer to the support articles below to find out more about how this works:

https://support.officetimeline.com/hc/en-us/articles/205152047-Hide-milestones-and-tasks-without-deleting-them

https://support.officetimeline.com/hc/en-us/articles/7493336712855-How-to-hide-and-unhide-Swimlanes-or-Sub-swimlanes

I hope these will prove useful to you. For further assistance with any of our product’s features, don’t hesitate to reach out to support[at]officetimeline.com. One of our representatives will gladly be of service.

Best wishes,
Sebastian Stingu – Head of Marketing

Rated 5 out of 5 stars

Project tool of the Century

Great soft which allows me to present complex schedules on one slide. Always very relevant for my audience. One of the best tools ever to me.

April 30, 2024
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Reply from Lucen Software

Hello Gregoire! Thanks so much for your amazing review of the Office Timeline add-in! We are very glad that you find the tool to be a quality product and that it has brought value to your work, helping you present complex plans in a high-level summary view.

Best wishes,
Sebastian Stingu – Head of Marketing

Rated 3 out of 5 stars

Good for high level programme visuals - needs a lower priced tier

I use this tool to create high level visuals for stakeholder presentations and summary documents. My planning is done in the background with heavier duty programme management tools (MS Project/Smartsheets).

It's very effective at doing this. However I feel the current price is significantly higher than it needs to be for the basic functionality I personally need.

More comprehensive tools (Wrike, Monday, Project 1 etc.) are £10/month and offer more. Whilst I appreciate this has grown to be a much larger platform in its own right, that is not the tool that I started using when it was launched some time ago in 2017-ish.

I purchased this originally in 2017 at $49 which was good value for money at the time *with a more limited feature set*, a feature set that is all that I personally need and value.

Now I unfortunately do not get the value out of it that the standard version is asking for, $150 is a lot for my use so I will likely limp on with the free version, which is a shame as I'd like to support the company as it's a great tool.

Tool is brilliant, value for me is questionable.

April 30, 2024
Unprompted review
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Reply from Lucen Software

Hi James! Thank you for having chosen Office Timeline and for taking the time to provide this candid review of our product. It’s great that the add-in has helped you create high-level visuals for stakeholder presentations and summary documents.

In terms of the tool's price, we strive to ensure value for money and provide the best experience possible by constantly improving it. We release new functionalities on a regular basis, and your subscription entitles you to free updates and access to upcoming features, so that you always get the best of Office Timeline. You can access a full list of the updates that have been released by accessing the link below:
https://www.officetimeline.com/office-timeline/updates

We are sorry to learn that the tool no longer brings you value for money. If you don’t want to renew your subscription with us, make sure that you turn the auto-renewal setting off by following the steps in the article below:

https://support.officetimeline.com/hc/en-us/articles/115004573428-How-to-cancel-auto-renewal-for-my-subscription

Meanwhile, you are welcome to use the free version of the add-in. Thank you again for being an Office Timeline customer.

Best wishes,
Sebastian Stingu – Head of Marketing

Rated 3 out of 5 stars

I love the tool and we use it a lot

I love the tool and we use it a lot. The resulting graphic is difficult and unintuitive to format.

April 1, 2024
Lucen Software logo

Reply from Lucen Software

Thank you, Bill, for taking the time to review the Office Timeline add-in. I am happy to hear that you enjoy using the tool.

With regards to your resulting visuals not being easy to format, I need to remind you that the product is intended to help with the creation of high-level summary plans rather than that of complex ones. However, there are a few recommendations that you can implement in order to maximize the layout of richer sets of data:
• Grouping tasks on the same row:
https://support.officetimeline.com/hc/en-us/articles/360000299847-How-to-show-multiple-tasks-on-one-row

• Splitting your data across several slides when you import it from:
o Excel: https://support.officetimeline.com/hc/en-us/articles/360050348633-Split-your-Excel-data-across-multiple-timeline-slides
o MS Project: https://support.officetimeline.com/hc/en-us/articles/360049562194-Split-your-MS-Project-data-across-multiple-timeline-slides

• Customize multiple elements simultaneously: https://support.officetimeline.com/hc/en-us/articles/4414156984599-Customize-multiple-timeline-elements-simultaneously

I hope these will prove useful to you. Depending on the outcome that you have in mind, other such tips could be applied to enable you to improve the resulting graphics. This is why I warmly recommend that you book a free one-on-one training session with one of our Timeline Experts so that you can provide more details about the desired output and receive assistance tailored to your exact needs.

To schedule a training session, please use the link below:
https://calendly.com/otlt/office-timeline-customer-success

Best wishes,
Sebastian Stingu – Head of Marketing

Rated 5 out of 5 stars

Great Product

Excellent product and only of its type that I know of.

March 31, 2024
Lucen Software logo

Reply from Lucen Software

Thank you for being an Office Timeline customer and for your 5-star review, Jim! We are absolutely stoked to learn that you find our product to be a quality tool and that you are pleased with its productivity.

Best wishes,
Sebastian Stingu – Head of Marketing

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