LUCENT Reviews 439

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the premium feel, perfect fit, and sophisticated designs. Many highlight the outstanding customer service, describing it as fast, helpful, and genuinely focused on customer satisfaction. The efficiency of the delivery service is also frequently mentioned, with many orders arriving quickly and well-packaged. However, some customers were not happy with the customer service, citing issues with refund policies and slow responses. A few people also felt that the product they received did not match the online advertisement, particularly regarding color and shape, and some experienced sizing issues, finding the boots too small or narrow.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Many customers praise the excellent... See more

Quality

People report positive experiences with quality, often highlighting the excellent material and craftsmanship... See more

Delivery service

Users describe positive interactions with delivery service. Customers frequently praise the speed of... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and quick, with... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers describe the service... See more

Based on these reviews

Rated 5 out of 5 stars

I’d never heard of Lucent LA until an early morning search for suede men’s Chelsea boots. Did some extensive research and decided on a pair, but I had questions. Enter customer service rep... See more

Rated 5 out of 5 stars

Lucent Los Angeles makes the best Chelsea boot I’ve ever owned. The quality is unreal feels premium, the fit is perfect, and they hold up beautifully. On top of that, their customer service is next-le... See more

Rated 5 out of 5 stars

Im very happy with these boots! They create such an elegant, elongated silhouette! I especially love that the shaft isn’t wide…it fits the leg nicely without adding extra volume. They look sophisticat... See more

Rated 5 out of 5 stars

Customer service was responsive in asking my questions regarding sizing. I was then able to get the Camden and Vintage Denim jackets. These are great pieces. I honestly don’t shop for new clothes too... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

439 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

5 STARS ALL THE WAY

I’ve had an absolutely amazing experience purchasing from Lucent. Their customer service is unparalleled and very helpful/professional. Would highly recommend to anyone. Thank you !

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Quality Boots- Great Service

First off- boots are excellent quality. Exactly as pictured. Second- they came within 3 days. I foolishly sized down, against the size guidelines, and I needed to swap for a bigger pair and the customer service was excellent.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality product and smooth…

Great quality product and smooth delivery. I ordered the Brllagio Silk (Gold) and it looks even better in person. The material feels premium, soft, and comfortable. Packaging was clean and professional, and delivery was on time. Customer service also followed up, which I appreciated. I will definitely order again and recommend to others.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Unique and amazing

I have been a LUCENT customer for years. Their exquisite taste , amazing style and unique fabrics complement all parts of my life. I will be a customer for life!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great purchase

My order arrived on time, and the product matched both the photos and the description on their website. The material quality is excellent as well. I highly recommend their products.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Best boots for your buck

I only have good things to say. The ordering process was easy and the boots got shipped to me very quickly. Once I got the boots and opened the box I was ecstatic. They look so unique and have great quality. Compared to other boots in a similar price bracket these boots are excellent. Looking forward to my next purchase.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Fire!

Fast delivery!
Items were better quality than expected. Keep bringing that fire to the market!!

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible customer service

Incredible customer service! Adin was an incredible help! customer service is top notch no robot just someone being patient and helping me figure out the best options, will purchase againz!

March 27, 2026
Unprompted review

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