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Lucidspark Reviews 1

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TrustScore 3 out of 5

3.2

Software Company
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Company details

  1. Software Company
  2. Software Vendor
  3. Web Collaboration Platform

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3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Check your bank details for additional unauthorised charges…

Signed up for Lucidspark & Lucidchart trial. Changed details to carry on with Lucidspark with a monthly payment & stopped trial for Lucidchart. I noticed an unexplained charge on my account (quite a few weeks after I started being charged). Looks like Lucid have reactivated the Lucidchart trial & moved straight to a full annual payment in addition to monthly Lucidspark fee?!? This was not requested or authorised - so I recommend you check bank statements.

I logged a ticket with Lucid & even though I received an email, support within my account shows: 'You currently have no open tickets. To open a new ticket, visit support'. So, no idea if they have a support ticket raised or not - request bank chargeback.

Update: they have additionally added a monthly charge for Lucidchart - billing systems are a mess & now double charging for same service.

February 23, 2021
Unprompted review

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