Lucidtoys 

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See what reviewers are saying

Rated 5 out of 5 stars

Totally satisfied with the transaction with Lucidtoys. Very sturdy packaging, in stock Firedoll Zora arrived within three days. Very impressed with build quality of Zora too.

Company replied

Rated 5 out of 5 stars

What can I say about the team and their products? Well, fantastic!!!! everyone and all products have been absolutely amazing. Ordering a doll from them has changed my life for the better. The support,... See more

Company replied

Rated 3 out of 5 stars

Although I did get the item I was expecting, it was incorrectly packed, where the plastic sheeting was crumpled that left the back with marks and the buttocks flattened. Upon inquiry, they left a... See more

Company replied

Rated 1 out of 5 stars

I contacted them about the head coming loose on 30/01/24 about a problem with a doll now I can't get through to them. Don't buy off these there warranty is none existant I'm very disappointed with... See more

Company replied

Company details

  1. Sex Toy Store

Information provided by various external sources

Lucid Toys, Explore yourself and spoil your body with our exclusive range of vibrators, dildos, sex dolls and bondage toys. Everything you will ever desire is available for you 24x7. Same day dispatch and next day delivery available.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

don't waist your money mine was damaged…

don't waist your money mine was damaged and it looked nothing like there pictures on there website and when i complained all i got back "we checked it before dispatch and it was in perfect condition"

March 5, 2021
Lucidtoys logo

Reply from Lucidtoys

UPDATE: 27-03-21
This customer has not responded to our last email to resolve the problem.

Here is the customer's actual doll we sent. Please check the google folder:

https://photos.app.goo.gl/TZ3seCehvYxc4eJQA

The folder shows a beautiful doll in perfect condition. This customer lied and purposefully put an inaccurate trust pilot review about what happened. We sent the doll in perfect condition. Example the doll had red nails and the customer lied and said it came with no nails. Please check the google folder for further evidence:

https://photos.app.goo.gl/hcmJCBtbEmqkgPx87

We still offered the customer a significant discount to make him happy, but has not responded for the last 12 days and has not removed this false trust pilot review.

--------------------------------------
Mar 5, 2021
As stated earlier this is not just the case. Its best to be honest and not play this silly game of leaving negative reviews. We always take the benefit of the doubt and side with the customers even when we know there is dishonestly but in certain cases we cannot go any further.

We did not just say "we checked it before dispatch and it was in perfect condition". We also sent you clear quality checked images of your doll and you came up with a silly conspiracy theory that it was untouched by us to take the picture even when we have your actual order label in the image. We sent images of your actual doll that was in perfect condition. The hands were perfect with RED NAILS.

You provided us with only 2 images which was a extreme close up of the hand which had missing nails and a damaged finger. It was obvious to us you did this to hide the true condition of the doll so we can only see the hands. It was clear from the pictures that the hands was in bad condition. The hands have dirt and microfibers everywhere and the nails were missing.

We asked you what happened with the finger and the fingernails? Your response was "thats how my doll was after i removed the protective material on her hands".

Neil, can you please explain to everyone in our customer service department, why does you pictures have the hands with dirt and microfibres everywhere? Why does the pictures you sent have the nails missing with dirt everywhere? What happened to the RED NAILS we sent Neil? Its obvious that you used it and that you removed the nails.

Our staff are here to help and we will always do our best to help customers who have problems or need guidance. But we cannot do much with customers who lie and are dishonest with us.

I would like to share an experience with recent customer who bought a doll a few days ago which was to heavy for him and wanted to exchange for a lighter one. He admitted he opened the box and inspected it. During his inspection he got some dirt on it. As it was minor and genuine mistake with no major implications we still allowed the exchange with a slight fee to clean it up which we will use in a photoshoot. We did not have to do this but we always try to make the customer happy. This customer delivered the doll back and we gave him the doll he wanted. He was extremely happy and satisfied. This customer did not lie and was honest. He treated us with respect and we did our best to make him happy. When customers lie and are not honest, it makes a resolution difficult which no one wants. We are still open to resolving this issue, but leaving unfair reviews is not the way to do it.

Rated 5 out of 5 stars

Amazing

Amazing, you fellows have got it right.
We need to understand it's only a Doll
There may be some improvements to be made
The fingers are what worries me the most when one moves it around changing positions, you know ...
It's pretty heavy but I love the fact it saves me from doing workout hooof.
The joints one needs to know the points of readjusting, posing the Doll.
Otherwise an Amazing experience with my lovely Neodoll Allure Melanie and Amazing Sue giving us users all support one need, She is very comprehensive and understanding and a Lovely human being, Though we have not met in person.
If you guys want to have some fun and spend you'r hard earned cash I do recommend Lucidtoys it's worth the life investment.
Look after your dollies and your willies will always be trigger happy
Tchau amigos

March 4, 2021
Unprompted review
Rated 5 out of 5 stars

I recently bought some Lucidtoys…

I recently bought some Lucidtoys products, my experience was a professional treatment regarding some doubts I had about certain products, they were solved quickly and without problems, in a short time I received my products and everything was satisfactory, it shows that they take the security very seriously I would buy again without a doubt.

March 4, 2021
Unprompted review
Rated 5 out of 5 stars

5 stars

5 stars. Exactly what I wanted and ordered. As beautiful and sexy as a doll could get. Brilliant customer service when called to sort out I.D verification and delivered very quickly and on the date that was given. Thank you

March 2, 2021
Rated 5 out of 5 stars

After searching 46 years for wife and all hope gone. Now I have a Soulmate (doll).

I have been searching for a wife for 46 years and decided to give up looking. I have felt suicidal at times, and now I have a Soulmate (doll). She fills an empty space and gives me something to hold onto. She never takes her eyes off me. Now we can create some happy memories. She will never leave me. The last Lockdown has been extremely soul-destroying, especially with Christmas cancelled.

February 19, 2021
Unprompted review
Rated 5 out of 5 stars

I had a great experience …

I had a great experience with this company, I needed a lot of help and advice with my purchase, and they bent over backwards to help me and guide me, not once did they fail to get back to me and I found the whole purchase a pleasure. The item I bought was top quality and looked even better than it did in the photos on the site. Like to give praise when it is properly due and this company deserves the highest, I will shop with them again.

February 16, 2021
Unprompted review
Rated 5 out of 5 stars

Satisfied

Quick dispatch, the product exactly the same like on the photos and in the description. Not the first time I purchased products and satisfied.

February 10, 2021
Rated 5 out of 5 stars

Absolutely excellent service and…

Absolutely excellent service and extremely impressed with the feel and quality,easy to keep clean and feeling new!
Customer service 2nd to none,I’ll be returning in the near future for sure!

February 7, 2021
Unprompted review
Rated 5 out of 5 stars

Ordered Thursday afternoon and my order…

Ordered Thursday afternoon and my order arrived the following day. Excellent and fast service. The product I ordered was even more life like than I imagined. Don't let the lower price put you off as the quality is as good as products costing hundreds more. I can't recommend them highly enough.

February 5, 2021
Unprompted review
Rated 3 out of 5 stars

Keep an eye on it for thirty days🙂

On the 20th of this month, I received "Avery" my second firedoll purchased from Lucidtoys in the space of three months. I laid the box down on top of my bed and carefully opened the cardboard lid. Removed a gorgeous head, and other goodies, (including an identical set of white lingerie as Georgina's).
I read both sheets on return policy, and advice on initial visual inspection check. Compared to "Georgina" my first doll, who required hardly washing, Avery was thickly covered in corn starch. Why so?
Nicely packed, l was happy with the check that took ten minutes.
After slipping off her foam protectors,and one huge polythene torso bag, I put her into cradle position, hands tucked safely inside her thighs, took a deep breath, tensed my core, and lifted her out of the box onto my bed.
However, I was a bit disheartened when I stood her facing the wall, supported by a pillow in front of her bosom..
The creases upon her shoulder blades and buttocks made it look as though she had once escaped from a raging house fire. Scaring, that reminded me of those that an old girlfriend of mine, had crisscrossed over her back.
I wonder how long Avery had been standing in her cardboard coffin at the warehouse, waiting to be released?
I got over it, and began to cheer myself up by washing the thick white sludgy corn starch from her beautiful tan skin body (nearly same body type as Georgina's). Things began to improve a little, phew! However, I found a seam scar under her right armpit. Hope it doesn't develop into a tear, Lucidtoys?
After a pat dry, I let her air dry and began to inspect her epidermis with my headset magnifier. I found a few small voids, (hope those don't turn into bubbles, Lucidtoys?)
Fun time began as I massaged her with baby oil using a facepaint sponge. Six hours later I began to talc, how enjoyable. Ahh!
That was yesterday, the creases are still there but now fading, rapidly.
Will, wash,lube, and talc her again in two weeks, to see the results. I've got thirty days to watch her skin, and liaise with Lucidtoys. This review being a start. I am sure they will aim to please...

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic doll

Fantastic fast delivery. The doll is so big and heavy. Soft and fantastic material. I will enjoy this when i’m alone

January 3, 2021

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