Love this brand! I've ordered from them 3 times and they always remember that I'm a returning customer and send a little personalised note. I was worried the first time that I would get charged custom... See more
Company replied
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See what reviewers are saying
I own sets from the Poppy and Thistle collections—and I truly can’t pick a favourite. Each one is beautifully designed and incredibly flattering. I wear them regularly and they’ve all held up perfectl... See more
Company replied
I recently purchased some Luciela lingerie as I’ve struggled to find luxury product that doesn’t break the bank or end up digging into my sides. I have to say I was not disappointed! The fabric is sup... See more
Company replied
This was a self-gift for my birthday and I was just so happy I did it. The pieces are beautiful, playful and original — not the typical boring lingerie where everything from every brand looks the s... See more
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Company details
Written by the company
Luciela is the luxury lingerie brand for the modern woman. Inspired by today’s confident women who don’t want to compromise between lingerie that looks good and feels good, our mission is to empower modern women to move through their busy lives with grace and confidence. Designed for both the everyday and the extraordinary, each piece is carefully crafted to be understatedly sexy, embracing a femininity that is both sensual and elegant. Created by founder Lucienne in 2023 after years of development, Luciela crafts luxury intimate wardrobes that uniquely combine colourful yet delicately sophisticated designs with ethical craftsmanship. The brand’s capsule collections are a harmony of rich colours, vibrant prints and form-flattering silhouettes, celebrating vibrant femininity and effortless elegance, but also championing comfort, sustainability and integrity. Collections are developed between London and Madrid, ethically sourced and sustainably made by a lingerie atelier based in Lisbon. Transparency is of key importance to the brand, which promises to use sustainable materials in each and every one of its pieces. Luciela’s commitment to conscious, integrity-driven practices ensures that each item is not only a luxury to wear, but also a reflection of a deeper commitment to sustainability and ethical values. The result is a redefined intimate wardrobe experience that resonates with the modern woman’s desire for elegance, authenticity and substance.
Contact info
4.6
Excellent
43 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Nice for a gift
Bought some lingerie from this brand as a present for my girlfriend and she loved it. Smooth delivery, nice packaging.
January 17, 2025
Unprompted review
Reply from Luciela
Thank you!
Beautiful product, excellent quality
I came across this brand on Instagram a few months ago and fell in love with the kimonos. They are more than I would usually spend so I asked for one from my other half for Christmas and it's so beautiful! It's just like in the photos, although I'm shorter than the models so it reaches my feet.
December 25, 2024
Unprompted review
Reply from Luciela
Thank you for your kind review!
Responsive customer service
I had some questions about the sizing for bralettes since I’m between sizes, so I decided to reach out to Luciela’s customer support before placing my order. Honestly, I wasn’t sure whether I would get a response, but I was blown away by how helpful they were!
They replied quickly and were super detailed, guiding me on which size would fit me best based on the items I wanted. I ended up going with their recommendation, and it was spot on. Really responsive and friendly.
December 10, 2024
Reply from Luciela
We are glad that we could be of help!
So pleased with my Luciela lingerie
So pleased with my Luciela lingerie - everything was just perfect; speedy delivery, beautiful packaging and gorgeous items. The material is gorgeously delicate - thrilled! I will be ordering from Luciela again, also would make lovely gifts.
December 15, 2024
Unprompted review
Reply from Luciela
Thank you for your kind review!
Beautiful lingerie
I hadn’t heard of the brand until I spotted it on Wolf & Badger. I was drawn to the unique designs and gorgeous prints. I got the poppy bralette and matching thong which I love! The fit is so flattering and the front closure is convenient. Extra points for the sustainability credentials and transparency of this brand.
December 3, 2024
Unprompted review
Reply from Luciela
Thank you!
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