Luckinwish Reviews 2,062

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 307 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, often receiving items that did not match the advertised descriptions or were completely different from what they expected. The delivery service was a major point of dissatisfaction, with many experiencing long delays, missing items, or orders that never arrived. Furthermore, people consistently highlighted a lack of communication, with emails going unanswered and no confirmation or tracking information provided for their purchases. Some people were dissatisfied with the product quality, finding items to be cheap, faulty, or not functioning as described. However, some customers also noted that despite long waits, they were pleasantly surprised by the quality of the item received, or found certain products to be effective and useful.

What people talk about most

Order

Clients share negative opinions on order, with many reporting that items ordered weeks or even months ago... See more

Product

Consumers find product quality to be poor, with many items arriving broken, not working, or not as... See more

Delivery service

Reviewers mention negative feedback about delivery service, with many customers reporting that their orders... See more

Response time

People report negative experiences with response times, with many reviewers consistently stating they... See more

Customer communications

Customers had negative experiences with contact, frequently reporting a lack of response to emails and an... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered a hosepipe fit power washer which was shown on FB as a powerful two handed dirt shifter of about 12" long and over 1" diameter - what I got after a long delivery time is a thing about the s... See more

Company replied

Rated 1 out of 5 stars

Ordered. A pair of ai glasses a hat came bore no physical resemblance to the picture of what I ordered i ordered black frames with photochromic lenses what i got was cheap Perspex clear lenses the ai... See more

Rated 1 out of 5 stars

ORDER luckin-4747094 Total Scam, Criminal and fraudulent Be warned Resellers of air fresheners or faux car alarm (flashing light acts a deterrent only. Technology doesn’t exist to do wha... See more

Rated 1 out of 5 stars

Ordered two maths rollers for the kids, arrived 5 weeks later and the two units were different sizes, one wasn't in the correct packaging, and the promised ink refills were missing. No reply to any co... See more

Company replied


Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

2K reviews

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Replied to 5% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

Ordered goods from them received acknowledgement of the order but nothing since which was 7 days ago.
They ignore and do not answer emails, and you cannot contact them by phone.
I will ask my bank to,do a charge back to get my money back.
Do not order from them it is a complete con.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Always check reviews first. I didn’t!!

As with all the other reviews a total scam. Bought an item four months ago and still waiting for it to arrive. Tried to contact the company but unsuccessfully. If I could give them no stars I would. It’s not about the money, it’s about the fact they are still trading as a legitimate company. As with many others I wish I’d read the reviews beforehand but it was a bit of an impulse buy.
Never again!

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

Never buy anything from this company

Never buy anything from this company! My item/product never arrived, I gave it some time as I knew it was from overseas but it’s been a over 2 months now and I have no sign that it is going to get delivered or confirmation of delivery at all

As of reading the reviews this company is a total scam! Do not buy from them!

September 6, 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS. Do yourselves a favour and DON'T BUY ANYTHING from this company. I ordered goods and paid for same over six weeks ago and have heard nothing since...tried emailing them numerous times and surprise surprise got no response from them. They should be taken off all platforms, public be warned, they are just thieves!

September 13, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY , customer service non existent , e mails ignored , item took weeks to arrive & when it did nothing like they showed . Cheap Chinese 💩 , £20 I might just have well have flushed down the toilet .
Forced to rate 1 star should be minus .

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a pack of four hair clips…

I ordered a pack of four hair clips when arrived 3 of 4 was broken tryed emailing them but they haven't responded one bit would never buy from them again and certainly wouldn't recommend that is not way to treat customers would.not recommend them to anyone rip-off.

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

A Scam company

A Scam company - same as all the other reviews. Bought a small item (only £10 but not the point) and not delivered. Yodel, the courier in the UK, said they've had no update from when it was first ordered only a provisional scan to create a tracking number so it it seems they're logging it with courier companies in China and it never being handed over to UK couriers.

Any emails are ignored, despite them saying they'll get back to you in 24-48 hours and sending over order info to you.

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

I wouldnt give 1 star I would actually give minus 1 star. DO NOT USE, read the reviews!
Ordered on 4th Sept and emailed them 26 times with no reply! As i paid via Klarna, they took over and refunded my money as luckinwish was only able to say there had been a problem with my order …. No s*** Sherlock, you took my money with no intention of sending goods!!
DO NOT SEND THEM MONEY AS YOU GET NOTHING FOR IT

October 8, 2025
Unprompted review
Rated 3 out of 5 stars

Could be better

Item finally arrived after 3 weeks, it's cute but no details of how to attach the bits for the facial expressions.

September 26, 2025
Unprompted review

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