Similar to many here, I would rate 0 if available. waiting for a payout - got the confirmation text - "congratulations on your winnings" told 48 hours to review and 5 days t pay - well been waiting a... See more
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Tanva I am confused on why the wire transfer has no* posted to my account ... Alice Please kindly hold for me while I access you nt Tanya Ok Alice Thank you for holding, and congratul... See more
Company replied
What went right would be the better question I received a promotional 150.00 free chip that had a 6000 dollar play through wich is about as close to impossible to reach in the first place, but I reach... See more
Company replied
I would give it a minus but you have to give 1 star to write a review horrible with cash out or withdrawal they don't tell you it's either Bitcoin or wire transfer. But they except your credit or debi... See more
Company details
Written by the company
Lucky Creek Casino is an online casino with a Western-inspired identity and a service-led approach to player entertainment. Launched in 2009, the casino offers a broad selection of slots, table games, video poker, and live dealer games from providers such as Betsoft, Rival, and Saucify. The platform supports desktop and mobile play, secure payment options, certified RNG game technology, and modern encryption to protect player information. Lucky Creek also provides 24/7 customer support through live chat, phone, and email, along with regular promotions and responsible gaming resources designed to support a safe, fair, and welcoming casino experience.
Contact info
United States
- luckycreek.com
1.5
Bad
110 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
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I became a member of Lucky Creek casino…
I became a member of Lucky Creek casino in 2020 and spent thousands of dollars here with minimal wins. They offer you bonuses with playthroughs that are not really impossible but oddly, as you reach closer to completing the playthrough requirements, you start to lose. Coincidence? Who can tell.. I stopped playing there completely in 2021. In 2022, I received a check in the mail to try out another of their sister casinos Grande Eagle. The check said it was only to be deposited at Grande Eagle and that is was not a bonus. That made it subject to their terms and conditions for special casino chips and checks. Those are: you must play through 10x the amount of Check or chip. Minimum to withdrawal is 5x the amount of the chip or check, maximum is 10x. I won enough to take out the max of 10x but they only paid 5x. They gave me multiple different reasons at first. They would tell me to call the next day after they said I was right, and then they would say I was wrong after I called back. It’s been a back and forth and frankly, they were not expecting me to win what I won. In the end they blamed it on not depositing at lucky creek since 2021 as they are “sister casinos” but I deposited twice at Grande Eagle where I played at in Dec 2022 so if they are sister casinos and I deposited where I played, did they set me up to lose by sending me a check to play at another casino a year after my last deposit with them? I mean they are not recognizing my deposit at the casino that matters so I am assuming they did set me up to lose. Or, and this is probably the most true; THEY ARE NOT A REPUTABLE CASINO. Do not play here or waste your money at this casino or any other of their sister casinos.
December 8, 2022
Unprompted review
Games clearly favor the house
Games clearly favor the house. Bonus requirements are hard to meet and you will likely never complete one to actually cash out.
August 14, 2022
Unprompted review
won 3000 dollars was told i could not…
won 3000 dollars was told i could not withdraw but 100 of it . this not a good site to gamble on. always something when you win . i do not recommend this site . would rate it a -10 . BEWARE OF THIS SITE.
April 28, 2022
Unprompted review
Lucky creek? NO THANK YOU!
The bitcoin deposits take over 2 hours even though it says instant.
I put over 100 dollars into a slot on 2 separate occasions at this casino. Betting a dollar a spin. Never got a feature or even bonus spins.
The customer service people are rude.
My buddy managed to win after putting 500 dollars into the casino but when he tried to cash out the had him jumping through hoops for 2 weeks.
Don't waste your time here, like i did.
March 21, 2022
Unprompted review
Very imperfection able
Well I won $5,500 and they have not honored it with my withdrawal at all very garbage.
June 6, 2021
Unprompted review
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