luckyscent Reviews 72

I ordered a full bottle which I believe is the legit product however, the samples I ordered were no doubt watered down. I could only smell a hint of the fragrance. I compared their samples to tester bottles in a department store and it was painfully obvious they had been watered down. I won’t be ordering from luckyscent again full bottle or otherwise. I don’t trust them.

Awful customer service especially when it comes to shipping. I paid $60 USD to ship a perfume to Sydney, Australia and it was neglected to an unacceptable degree. It took 4 days for Lucky Scents to post the perfume, and then it sat in Sydney airport for 5 days… I don’t recommend Lucky Scents at all if you live outside of the States.

The Scent Bar is a veritable oasis of calm and beauty amidst the hubbub of Hollywood..and I recently had the most boosting experience there..
Since late spring I’ve been in a time of bereavement,and I went to the Scent Bar with a dear friend who was looking after me..there,I had the privilege of meeting Susannah who treated me with great sensitivity and expertise..finding me the perfect scent..something my dear late wife would have adored..
It’s a rare and precious thing..when one finds not only a place of such nurturing tranquility,but gets to meet someone like Susannah,who is not only immensely knowledgeable in her field,but is so very intuitive to the needs of her client..
My heartfelt thanks to both the Scent Bar..and to you dear Susannah..
Gratefully,
Paul Cantelon

Placed an order a month ago and recived it today. I am in Sweden so I was expecting it, but that’s not the problem. When I got my long awaited package one of the samples I bought is missing. It’s extremely disappointing and also makes the business look unserious. Will not order from here again.

Very good.
I received all excellent.

They got me my order exactly correct with the free samples and they weren’t cheap so thank you. Got my fragrance and free samples thanks.

I've been shopping online with them for years. I've never had a problem. The shipping is a little slower sometimes, but it's still pretty good.

Customer service is outstanding. All of my emails, even the ridiculous ones, have been answered quickly. They are patient and give me good recommendations. They have even given me a few freebies and I appreciate that very much.

By no means am I a big spender or a sophisticated collector. I really appreciate how approachable and enthusiastic everyone at Luckyscent is. They have been willing to share their love for fragrances with me, and I learn quite a bit.

Luckyscent has a huge selection of genuine perfumes, and I've found their prices/shipping/customer service to be very satisfactory over multiple (nearing double-digit) orders over the last two years. Most of my orders have arrived quickly and safely, and the few small issues I've had have been rectified by a friendly customer service agent. Highly recommend.

Do not order from this company, they are horrible. I spent over $2000 dollars and they gave me a hard time with the order because of the amount I spent. Right after that I made another order because I’m a collector and they contacted me and said that they wouldn’t honor my purchase and would have to hold it until 30 to 60 days, The funds was already deducted from my account so I just don’t understand the logic. Anyways this company has lost a vip customer and I don’t recommend anybody to use them.

Horrid customer service. Been a customer for more than 10 years and these inconsiderate goons can't be bothered to help me replace a package that was lost by their chosen shipper. Pity as they have probably the largest selection of niche fragrances around, but will avoid them in the future

*My review is my own opinion, I am not affiliated with Luckyscent or Scentbar in any way and did not receive incentive for my review*.

Luckyscent is NOT a grey market vendor like Strawberry, fragrancex, fragrancenet & more. It's like comparing a salon to box dye...

They are a legit stockist/vendor the brands they sell. If you're not sure, go check out your brands retailer lists, they're there. Trustpilot wouldn't let me link them.

I've been buying from Luckyscent for quite a while now. Spent A LOT of money and I have to say that my experiences have always been wonderful. Andrea stayed on late to help me out with an order that would have sat on my porch when I had to leave town. Alex went above and beyond for me as well. I've never visited any of their physical locations, but their online team is the best!

For those complaining about scent, I will say I had that happen with a bottle direct from Amouage, it was due to the heat in shipping. I let it "calm down" a day or two and it was fine.

That being said, would I like to have spray samples opposed to dabbers? Sure! If I'm getting 4-6 FREE per order should I knock off a star because it's not my preference? Absolutely not!

I find that their return policy is very generous! Twisted Lily? Unused, original packaging and cellophane intact only.

For those that had a bad Scent Bar experience in person, try online. Most Sephora and Ulta employees in my area are rude, snobby, and one made me cry because she was so nice when I was done up but when I came in after the gym just 3 days later (having already spent $250 the days before) she followed me around like a thief. She didn't recognize me. Online, usually, their CS is great!

I recently ordered a bottle of perfume from Luckyscent. When it arrived I found it smelled nothing like the sample I had ordered. I contacted customer service who believed me without argument and immediately offered to contact the perfume maker to get me a replacement bottle. It turned out to be a manufacturing error on the part of the perfumer, and I really appreciated being given the benefit of the doubt and offered an immediate replacement. Replacement arrived promptly along with some extra samples for my inconvenience. Andrea was great to deal with. A+ customer service.

Thus far no product. No contact number is a giveaway. Be cautious.

Fastest shipping I think I have ever seen. Wonderful selection of wild and weird fragrance samples. I personally prefer the smaller vials at a lower price as it allows me to get more variety for less, no issues with dilution as others have claimed. They even shipped me like 6 extra free samples that were some absolute bangers like PDM Carlisle and Ambre Magique. My first choice for buying full bottles, although there are some discounters with lower prices, I have had some serious issues with speed and customer service with those discounters that turned me away from them.

Nightmare experience. Have spent thousands here, was sent a damaged 200$ perfume they wouldn’t refund or replace. Others I ordered smell funky and inauthentic like many people stated. Never again, they don’t care about you or your orders. Horrible snobby experience in the NYC boutique as well. I’ll take my business elsewhere and make sure I tell all my family and friends to do the same.

I've ordered from LuckyScent multiple times and have had great experiences! They carry so many niche frag houses and all are 100% authentic. Only downfall is their pricing is the normal retail pricing. If a discount fragrance site doesn't have what I'm looking for then at least 90% of the time LS will. They also give 5 free samples with every order = you just list the ones you want to try in the comment section box before submitting your order. Customer service was fast at responding as well! Highly recommend!

Good selection of perfumes.

Shopping at Luckyscent is a miserable experience. Their processing and shipping times are abysmal! I have received international orders in half the time it takes this retailer to deliver! After they take your money, game over and God knows when your package will show. On two or three occasions I paid for expedited shipping and every time they’ve had to return the fee because of their unprofessional and chaotic business practices.

I wrote an email about my most recent order and I was aghast when they implied they didn’t have my address, I have 10 or 12 orders with them and all of a sudden they don’t have my address when I have maintained an account with them for 7 months. What really disturbs me is their exorbitant prices. It really angers me that with those prices they can’t deliver a package faster than an Italian, British, or Parisian company. They never offer coupon codes besides the shipping code which only applies to standard shipping, a whopping savings of $9. They know they have a horrible reputation and don’t care! I see they barely have 3 stars. Unlike other reviews, they make no attempt to address or alleviate concerns of customers. Perhaps, they know there’s no excuse. If you have read this review to the end you might wonder why do I have 10 or 12 orders with them and the answer is simple before I’ve ventured into international retailers often this company was the only place I could find a fragrance. If you have read this review to the end you might wonder why do I have 10 or 12 orders with them and the answer is simple before I’ve ventured into international retailers often this company was the only place I could find a fragrance. Hi refuse After this order is completed, I refuse to do business with this company again. I urge you do not buy from them. Scour the Internet if you must but do not put in orders with this company. As a closing note, after I complained about their processing time and said I would leave a bad review they sent a tracking number as a decoy but the item hasn’t even been picked up. It is the end of the day so they generated a label just to have a tracking number. They are duplicitous and unethical!

Foolishly purchased a perfume from this site and received a fake product. I have worn the fragrance for 10 years and it was immediately apparent this was not the real deal.

My item never shipped, no customer service to answer phone or respond to email on a $100 purchase. This was my first time with this company and experience is terrible. I hoped to add mancera to my niche fragrance collection, but looks like I will have to order from another company.