The booking process online is simple and easy to navigate. Communication before, during transit and upon pick up and delivery gave me peace of mind and I always felt informed and knew when to expect m... See more
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Everything went as planned with time to spare. Luggage did stay with FedEx at customs a couple of days but LuggaeForward took care of sending them what they needed (in Hungarian) no less. Not sure I c... See more
Company replied
This was the my first time to use luggage forward and I’m thrilled and will use them Again. I had some technical trouble initially completing the booking online but two ladies in customer service he... See more
this was the first time I had used luggage forward. The instructions for packing the suitcase were straightforward. The time slot for collecting the suitcase from my home was actioned within the time... See more
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Company details
Written by the company
For two decades, Luggage Forward has set the standard in doorstep to destination delivery of luggage and gear. The smart alternative to carrying and checking bags, Luggage Forward’s service transforms the travel experience for those who demand the utmost in convenience, reliability and predictability. By leveraging a worldwide network of shipping partners, innovative technology and honest, unparalleled customer care Luggage Forward guarantees that bags will be delivered safely and on-time.
Our Commitment
Written by the company
- Legendary Service
- We know that traveling is stressful; we strive to exceed expectation by treating our clients’ luggage like it is our own. Travel confidently knowing that your satisfaction is our top priority.
- 24/7 Booking & Service
- Any time of day or night, you can visit us online, email or call us!
- On-Time Guarantee
- Experience peace of mind with Luggage Forward's Double Money Back Guarantee—if your luggage doesn't arrive on time, we'll refund double your shipping costs!
On-time guarantee
Double Money Back if your shipment is late
At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Contact info
4.6
Excellent
14K reviews
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Luggage Forward makes traveling easy…
Luggage Forward makes traveling easy when you are free of baggage. Our luggage was waiting for us inside our stateroom for a 2 week cruise. We have worked with Luggage Forward in the past and they have a very well run operation.
October 8, 2026
Everything on time
Everything on time. Seamless service. The notices kept us fully apprised.
October 7, 2026
Luggage forward met my expectations!
October 8, 2026
I was very happy to find a company that…
I was very happy to find a company that was reliable and safe to use.
September 28, 2026
This was the first time using Luggage…
This was the first time using Luggage Forward. We found the process to be efficient and helpful. The pickup date/time was as scheduled and the luggage was in our stateroom when we arrived at our cruise ship. It was a 5 Star experience but the cost was high and the pickup from our house was 2 weeks before our travel time. That was the only drawback but we will likely use the service again.
October 6, 2026
I am extremely happy with Luggage…
I am extremely happy with Luggage Forward. They issued clear instructions, picked up and delivered the bag exactly as they had said they would, and communicated with me all the way. I would recommend them wholeheartedly.
October 6, 2026
It was straightforward
It was straightforward, it worked perfectly and Luggage Forward communicated throughout the process
October 5, 2026
Great service
Communication, delivery and speed of delivery were exceptional. However, I did have a problem with the booking process when the website kept advising me that my payment hadn't been accepted when, in fact, the credit card transaction was being process through to my bank, although funds were never released. All very satisfactory in the end.
September 16, 2026
Great job
Great job, on time pick up and delivery, not problems, kept us posted as the luggage traveled. Very easy to set up and hotel was very familiar with your company.
Look forward to using you again. Highly recommend your services.
October 5, 2026
i cannot recommend this service enough
i cannot recommend this service enough. flawless and easy from beginning to end. great communication and i will definitely be using this service again!
October 5, 2026
They kept us informed of the transport…
They kept us informed of the transport location of our suitcase from the moment it was picked up on schedule to the moment it arrived in our stateroom on our cruise ship.
October 4, 2026
Outstanding in every way
Incredibly easy, great communication, smooth and professional, seamless experience
September 30, 2026
Luggage Forward is an excellent baggage delivery company
Luggage Forward, particularly Ms Brandy, very kindly and calmly helped us take a wasted European trip without our luggage to a redeemed one. Our bags not only got there safely but 5 days earlier than the expected bag delivery date. Yes, I paid a premium, but it was white glove service from door to door thru France Customs & delivered right to the chateau in the middle of southern France’s tiny town all safe and sound. LF handled it all seamlessly and efficiently. We will definitely use them again if we ever run into this predicament again. Thank you Brandy and LF Team. Y’all exceeded all our expectations and gave us all a peace of mind. Keep up the great work. You’ve got a customer for life.
September 24, 2026
Make sure signature is not required The person picking up the luggage was…
The person picking up the luggage was easy to locate. We even saw the bags leaving on a van. However, we had to have the luggage delivered to our daughter’s home because we knew we would not be home in time for delivery. We were never told that we could sign off on having the bag delivered without a signature which caused a delay and some consternation before the bag arrived.
October 4, 2026
Great experience would use company…
Great experience would use company again. Very punctual and communicative
September 30, 2026
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