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Welcome to Luksusbaby! We are so glad that you chose to stop by. At Luksusbaby.com, we offer clothing, accessories and equipment from a carefully curated selection of quality brands such as Konges Sløjd, MarMar, Ralph Lauren, Liewood, Tommy Hilfiger, Mini Rodini and WHEAT. As our name implies, we strive to be your go-to store for any and all items you may need for your luxury babies and kids. Our selection is continuously updated with new brands and styles.
Porsborgparken 15, 9530, Støvring, Denmark
This site is the last place in the world selling a hat that I really wanted. I questioned if it was even legit, but I went for it and I'm glad I did! The shipping to the US was expensive but so fast. I had the product in less than a week. They got it sent out right away. Very happy with them
It's interesting to me that there are so many reviews praising customer service when my experience of the customer service has not been good. I ordered an item for the sole reason the shipping range was 3 to 5 days. The item arrived two weeks later. Throughout this two weeks I was in contact with customer service, and although they were very polite, they ignored my actual questions throughout most interactions, and just kept telling me it would be with me soon. I asked for a return slip to be sent so I could the return the item as it had arrived too late, I got no response, I asked for my shipping to be refunded, given it was not the service I paid high shipping charges for (9 euro). The same message ignoring my request...'your item will be with you soon, please see the tracking'...over and over again, very frustrating. Avoid if you have tight time frames or thing there may be any need to get an issue resolved effectively. The item sat in a sorting office in The Netherlands for a week, had someone looked into the shipping issues when I first queried it, my item may have got here in time, Instead customer service just kept telling me it would be with me soon and forwarding the tracking info I already had. Really disappointing. I now how an item I cant get to my nephew in Switzerland in time for Christmas, and a very expensive shipping fee.
Update: After a lot of emails, Luksusbaby have refunded my postage, and allowed me to return the mittens, paying my return postage too. I appreciate this, and it is a vast improvement on the customer service I had been receiving, but the sheer amount of effort and hassle it took to get to this point doesn't change my star rating on this review. Maybe it would be a better experience if the item wasn't being shipped to the UK.
Reply from Luksusbaby.com
Dear Helen,
We are very sorry for this - and hope you will respond to the email we sent you so we can help you in the best possible way❤️
Everything is great quality, favorite Danish brands that I wasn't able to find elsewhere in the UK 😊
My package was lost in transit, but luksus sent a new package directly! Super satisfied with nice customer service 💓
Simply the best customer service and the products are great and good price
The customer service is amazing. They supported me with an issue 1 year after my order. And i could tell through the messages that they were doing with a smile. I recommend this serious site
Reply from Luksusbaby.com
Dear Alix & Federico. Thank you so much for your great review! We always strive to ensure that our customers are happy and satisfied, and are truly happy to assist in any way we can. We’re glad to hear that this is evident. We appreciate your recommendation and look forward to welcoming you at Luksusbaby.com again 🤍
At first I was disappointed with the customer service on this site, but in dealing with customers, communication and resolving unpleasant situations is just as important.
If you are worried that there will be problems - rest assured, here you will be helped!
With a great selection of clothes and a variety of brands, this site is amazing!
Anastassia
Reply from Luksusbaby.com
Dear Anastassia. Thank you so much for taking the time to write a review. We are happy to hear that any issue you may have had was resolved by our wonderful customer service team. We really appreciate your stellar review and recommendation of our webshop. Thank you 🌸
A promise you - this is a very nice, honestly and great quality webshop in Denmark.
World-Class Customer service
Reply from Luksusbaby.com
Dear Morten. Thank you so much for your wonderful review! We always do our very best to ensure that our customers are happy, so your kind words mean the world to us!
Thank you for choosing Luksusbaby 👑
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