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Premium affordable oral care
United Kingdom
1.8
16 reviews
Hasn’t replied to negative reviews
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I would like to buy the infrared device, which is quite an expense. It worries me here that people that write negative reviews get ignored, where the positive reviews do get a reply? If I can be reassured action will be taken if something goes wrong, I will buy the device. Otherwise I will stay on the careful side.
I too am trying to get hold of someone for a few weeks now to let them know the toothbrush is not charging therefore not working and no one is responding. There's not telephone number and the customer support details you fill in, no one responds.
Really bad customer service from them. Been trying to get in touch with them about my item which is defective and no one is getting back to me. So now I’m stuck with a really expensive item that doesn’t charge or work properly and a company claiming their items are wonderful but can’t get back to their customers.
Arrived promptly and have been using for a few days.
I can already see the difference I had a few stains from coffee/tea and already nearly gone.
Will be purchasing more for my sons.
I brought the bundle took a few days to arrive I can see the difference after a few days very easy to use overall very good.
There’s no negative feedback.
Ordered this product and it came within a few days. Great product and easy to use. Very effective and will definitely be recommending this to everyone I know.
Reply from Luma Oral Care
Hi Amy, thank you for your lovely feedback! We're so glad you like them
I've never used a teeth whitening kit before but this was a little more reasonably priced than the others and had good reviews. Anyway, three days in and my teeth are so much whiter. I can't actually bekieve the difference. I've got 11 more days and can't wait to see how bright they will be. Really impressed and will be using regularly.
Reply from Luma Oral Care
Thank you so much for your kind feedback Kendal! We're so happy that you decided to put your trust in us, we won't let you down. Welcome to Luma :)
Finally found a product that does what it says. Literally had immediate results and have recommended this to so many people already. Excellent value for money and really classy packaging.
Reply from Luma Oral Care
That's wonderful Jo! Thank you so much for your feedback. We're glad you love them as much as we do!
Love them 💕 easy to use and no sensibility! My teeth are lovely and white . 😁😘
Reply from Luma Oral Care
Thank you so much for your lovely feedback Nicola! :)
First time using strips haven’t used for the full 14 days but I can see a difference can’t wait to see the full result.
Very good delivery snd Nicole was very prompt to answer my questions thank you
Reply from Luma Oral Care
Thank you for the feedback Sheree! That's fantastic that you can see some results already. We'll be sure to pass your feedback on to Nicola as well, have a lovely day! :)
Really quick delivery and the product is fantastic! Highly recommended!,
Reply from Luma Oral Care
Thank you so much for your feedback Dana it means a lot to us!
This stuff is brilliant I’ve only been using it a couple of weeks but already see a great improvement I certainly will be buying more
Reply from Luma Oral Care
Thank you so much for your feedback Donna! It means a lot to us. Welcome to Luma :)
It works after just 2 applications, I am so happy. Will def be buying more
Reply from Luma Oral Care
Thank you Brenda! We appreciate you putting your trust in us and we're so glad you like them! Welcome to Luma :)
I’m giving four stars as I’ve bought this for my daughter I do honestly say it is showing a difference it’s a pitty we didn’t take pictures of before and after she uses this every day since the 22nd of April she’s going to keep going with to see some end results x
Reply from Luma Oral Care
Thanks so much Susan! We're so glad she likes them.
The 2 stars I'm giving are for the delivery, which was incredibly quick. my items arrived only 3 days after I'd placed the order so I cannot fault the company for that.
The actual products, however, I can't rate. I've been using both the teeth whitening pen and whitening strips for over a week and there is no difference whatsoever in the colour of my teeth. As with all products I have bought, they simply do not work. Do not waste your money, if you want teeth whitening the only option is the expensive route through a dentist!
Reply from Luma Oral Care
Hi Nicola, thanks for taking the time to leave us a review. We really do appreciate your honesty, that's how it helps us improve our service.
There are a fair few reputable at-home teeth whitening brands including ourselves that have been fortunate enough to help people get the whiter teeth they want at a much cheaper price than through the dentist.
Everyone's personal circumstances in regards to oral care are completely different, leaving some with better results than others. Unfortunately there is also a small % that find it difficult to see any results at all and it seems like you may fall into this category if you've tried a number of products that don't work.
We appreciate you giving us a go to see if we could help and I'm sorry we couldn't do more for you at this time.
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