LL Flooring Reviews 

I’m updating my review to explain what happened after I paid Lumber Liquidators for both the flooring and installation, which they arranged through an outside installer. If I could give 0 stars I would

The flooring was delayed, and a crucial piece—the bullnose needed to connect the stairs to the new flooring—was missing. It took four weeks for that piece to arrive. When I contacted the store and management for answers, I felt I was given the runaround. I spoke with corporate team members within Lumber Liquidators and all I got was lip service.

There were also several problems with the installation. The photos I’m attaching show a nail in the flooring groove, broken kick plates, and a gouged piece of flooring. I wanted those issues repaired promptly, but the installer said he wanted to wait until the bullnose arrived before returning. That meant another wait to address problems with flooring I had already paid to have installed properly.

The work was eventually repaired, but getting to that point took repeated follow-ups and far too much time. Based on my experience, I would not recommend Lumber Liquidators for an installed flooring project or any flooring purchase. They were quick to accept payment and slow to resolve the missing part and installation defects. Stay far far away from them, they don't service the customer, buy elsewhere!!!!!

I would not recommend the LL Flooring Coreluxe product unless you like it breaking on you and you want to throw away hard earned money.

Lifetime warranty? Hahaha What a joke!

I purchased $6,200 in flooring to install myself in my 2,000 square foot home from the Boardman Ohio office. I installed a plywood underlayment as recommended. I installed an extra padding underlayment as recommended and boards starting breaking at the seams.

I contacted LL Flooring 800 number and they had mee-mail them pictures of the broken boards. They denied over the phone because I purchased the underlayment online from someone else even though it was the exact underlayment brand they sell.

They recommended having their professionals install. I had their contractor come give an estimate. The contractor stated the extra underlayment is not necessary and would cause extra movement in the flooring. LL Flooring wanted $5,000 in labor plus, they wanted me to purchase 1,500 sq ft of new flooring because they would not install old flooring. No way I was paying all of that again!

I pulled up the old flooring. My wife and I inspected each board 1 by 1 for broken pieces. We replaced all the broken boards with 400 sq ft from the extra flooring I had for other rooms that I hadn’t installed. I installed the flooring without extra underlayment. I read their instructions to the T. My floor is 100% level, and guess what I found last night? Boards breaking again. I am so disgusted. 😡😡😡

My son purchased luxury vinyl flooring from Home Depot and I helped him install. The flooring was amazing. The joints were 3 times stronger than the Coreluxe product, not just a 1/8” lip that breaks so easily as you can see in the pictures, PLUS his floor is perfect with no broken joints 6 months.

I decided to go with LL Flooring because of the name and the warranty, OH, WHAT A MISTAKE THAT WAS. They don’t stand behind their product at all, plus the product is very poor quality. Someone told me after I purchased the product that I should have stayed away from LL Flooring because the 2nd “L” stands for “Liquidator” which means to dissolve or get rid when a company closes. Makes sense why Lumber Liquidators decided to change their name to LL Flooring to cover this up.

I don’t want others to learn from my mistakes. Please stay away from the Coreluxe product and LL Flooring

I recently bought baseboards from Lumber Liquidators. After driving an hour home, I discovered the order had been packed incorrectly with a mix of different boards. Ironically, we actually preferred the boards that were included by mistake.

I drove the hour back to the store and asked for a simple exchange so I could get more of the boards they had given me in error. Instead of owning the packing mistake, they offered to let me keep only the one incorrect board and refused to swap the rest. To get the matching product, they insisted on a 25% restocking fee. Charging a customer to fix an inventory error caused by their own staff is completely unreasonable.

I paid the fee just to be done with it, but they have permanently lost my business. Save yourself the frustration and buy your flooring elsewhere.

Total disaster of a company.... Horrible to shop much less work for them. Closed minded management is ego driven, and total lack of morality and ethics. Their goal is only to get all they can from a customers wallet, with little or no concern for repeat customers

This is the most unethical company I have ever dealt with and they should get negative stars. We spent $8,000 on 8mm flooring that the Houston manager insured us was high quality, which is why we wanted 8mm. We had it installed by a contractor who has done other floors in our subdivision with no issues. We had them installed the week of 3/16/26 and within a couple of weeks we noticed dents and scratches all over the house. I called the Houston store about our issues. The manager then told me that our flooring was a new line and he had never sold it before! I filed a claim with their HQ and sent many pictures. They sent our flooring for testing and emailed me saying that the flooring did not meet their standards. They gave examples of multiple deficiencies with their product that the Houston store sold us telling us how great it was. They are now telling us we have to take more product from them and they will not pay us back for our $7,000 installation fee. They said we would have to pay that again to have more of their product installed. We consulted an attorney and are now going to take them to court. We want our money back, not more defective product, as well as our installation cost. We would have never had that product installed had we known it was defective and they had never even sold any of it. It is on LL to test their products before they sell them. That was not our job. I will never do business with this company again and would never recommend them.

LUMBER LIQUIDATORS IS BLEEDING MONEY YEAR OVER YEAR LOSS, HAS NO BBB BECUASE THEY HAVE BEEN SUED SO MANY TIMES AND JUST CLOSE THE COMPANY AND RE OPEN IT UNDER SOME THING ELSE. DONT SPEND YOUR MONEY HERE, THEY LIE AND DONT STAND BEHIND THE PRODUCT OR THE WORK.

would would rate lower than1 star if possible. I went into Lumber Liquidators with a plank of my existing laminate flooring I purchased from them about five years ago. I showed the store manager and he said he knew that floor, and he just ordered some for another customer. So I ordered the floor. They told me I would have to pay for shipping because they didn't have it local. They said they would call me with the cost. It took me 3 call to them and about a week but I got the cost. Over $500 for shipping which I agreed to because the flooring would match the existing floor I had installed previously. Next issue, the flooring was supposed to be shipped to my home but it went to their store which they admitted they mistakenly sent it to their location. I then had to pay my installer to pick up one of the two orders because they wouldn't deliver it. They still have part of my order and won't deliver it. The biggest problem came when I got the bigger portion of the order to my home, I noticed the new flooring was wider than the existing floor. I contacted the corporates office where after back and forth over 10 days they said they would not do anything to fix the issue even though their website has the specs of the floor at 8.03 inches wide but when it arrived it is actually 8.5 inches wide. Lumber Liquidators stated since it was a close out I was stuck with a floor that is not the same sizes as advertised on their website. I would recommend to not work with a company that will advertise one size and send you another and not stand behind it.

After being drawn in by the low prices, I ordered hardwood flooring from Lumber Liquidators. The salesperson in the store was friendly and gave me reasonable advice that I probably should have used elsewhere. Unfortunately, what I received could not be used to complete my project. 60% of the order was below the advertised grade. Roughly half of that, or roughly 30% of the total, was not installable due to voids, excessive warp, and other structural defects. Lumber Liquidators refused to acknowledge or correct the problem. If I need hardwood flooring again, I could buy 3x as much material, hoping I will get another good 40%, or I could spend the same money buying from a company with superior products, far less waste, and better post-sale service. I suggest you look elsewhere.

The sales person was not in full disclosure through this entire process. The process went up almost $3k after the initial quote. After discussion, the price was dropped by $900. When the installers came they said their contract indicated they would not move the appliances. After I complained about having to disconnect electric and move 5 major appliances multiple times, I was told the $900 went toward moving appliances. Later after I complained again because I am almost 70 years old trying to move these heavy appliances, they called the installer they hired. He said moving appliances was included. By the time they decided it was included I had already moved and reinstalled all of them and the installer only had to move fridge 1 time on to floor after laying it. LL said they would give me a credit. Originally it was $900 , then $400 and ultimately they only gave me a credit of $189.
I would say buyer beware and make sure you get detailed contract. I would never buy from them again because of this experience.

We went LL Flooring in Tampa Fla. and order Coreluxe tobacco road . Paid up front 6100:00 dollar's. Waited for flooring to come. Part of order came in, 33 boxes did not come in. We were told it was back order till September. We found enough boxes but LL Flooring wanted us to pay shipping. They were not up front about having the flooring in stock they should have pay it. We cancelled the order. I WILL NOT GO BACK AND WILL NOT TELL FOLKS TO GO THERE.IF THEY DONT CARE ABOUT CUSTOMERS. VERY BAD TIME WITH THIS COMPANY!!!!. The at the Tampa store were good to us but not upper mang.

I deeply regret not reading the reviews before buying and installing flooring from LL Flooring (formerly Lumber Liquidators).
Just one month after installation, the boards in my living room began fracturing and cracking in multiple spots. Fortunately, this was the only area where I used their product.
I spent nearly four weeks working with their customer service team, only to end up with the same conclusion they could have shared from day one: the issue was due to my contractor not sufficiently drying the concrete slab or performing a proper moisture test—despite the concrete having cured for two full months before installation.
It’s disappointing how quickly they shifted blame elsewhere instead of taking any responsibility for their product’s performance under normal conditions. In my experience, LL Flooring does not stand behind their materials when problems arise.
If you’re considering purchasing from them, please take the time to read these kinds of real customer experiences first. I wish I had—maybe it would have saved me the frustration, cost, and hassle of dealing with a faulty floor so soon after installation.

If I could give less than 1 star, I would. I ordered flooring and my contractor picked it up. As he was laying it, I remarked that it did not look the same as what I thought I had ordered. I looked back at my sales receipt and notes that the color/name did not match what was on my sales receipt. I contact them and they refused to do anything about it because 10 days had passed. Horrible company with terrible customer service.

LL Flooring installed engineered hardwood in my house. It crackled lightly from the start, and I was told it would settle. Instead it became this loud, intolerable, splintering noise throughout my downstairs.

I chose LL Flooring because they advertised that customers can rely on their experts to help them choose the perfect floor. This gave me peace of mind.

They now admit outright that they should not have put this flooring in my home, because it is incompatible with the humid environment. They blame their store associate and installer for not properly assessing the conditions.

*But they also blame me, saying I should have done enough research to know their professionals were incorrect, and that I should not have relied on them.*

Since they found me partially to blame, they refunded only a portion of the cost. $6,000 down the drain.

I regret selecting LL Flooring and recommend purchasing flooring locally with a company that is concerned with the quality of their work and reputation.

Their installed ordered too much molding. Then they charged me a 25% re-stock fee on something I had nothing to do with. The sales associated that was handling my order terminated during the process.

It appeared that the ordering process went smoothly and the wood was delivered on schedule. To place the order, I was required to have one of LL Flooring’s estimators come to my home to measure. I paid $50 for this alleged service. When the installers came to lay down the floor, I was informed that the custom wood grills were missing from the order. Further, the area under the dishwasher was not included in the work order. After spending hours trying to figure out what could be done to move forward with the installation, either LL flooring, and or the installation manager decided that they could not do the job until the grills were delivered. In addition, two of the six of these required custom order based on non-standard size. I was very upset and tried to work directly with the store to sort out what could be done while the installers tried to figure it out on their end. Hours later, the installers left having done nothing. In the lead up to the installation, I had to hire a plumber to disconnect and reconnect several appliances in the kitchen. The cost of this is nearly $1,000. I had to move most of the furniture out of my living room, hire a moving truck, rent storage space, and do a physical move. I had to purchase plastic and other items to cover my surfaces. Because the stove is unavailable, we’ve had to eat out and use food delivery, which has become quite expensive. We have no seating in the living room and the holidays are upon us. It is almost a full week since the installers left without doing the work and I still have no resolution from LL flooring . I told the store manager I want compensation for the plumbing and other expenses associated with this failure on their part, as General Contractor, to order all the necessary materials needed for the job. The store manager suggested I contact corporate as there was nothing he could do for me on that front. I contacted the phone number provided, was on hold for quite a while, and finally followed the prompts to leave a phone number that I could be reached at when they became available. I never received a call back. The store manager also suggested I look for an alternative installer. Though I’ve made many calls. I’ve heard back from no one. The situation is untenable. I have no idea why the installer chooses not to move forward, especially as I was informed that it was my responsibility to tell the person measuring that I wanted the grills replaced. If that were true,we could say hypothetically that if I chose not to have them replaced they would have proceeded with the installation, which they refused to do. The role of the person measuring is to apply their professional experience and expertise to do the complete job. There is no way that a consumer would know that they have to call out any part of the floor separately. While the store has tried to be helpful, they repeatedly reminded me that they just sell the wood and it’s not their responsibility to deal with installation issues. As I purchased the measurements, wood, and installation with the store, I failed to see how they can make this claim. Indeed, I’ve had to make all the calls for status and received very few initiated by them. No one from corporate management has contacted me. There seems to be more finger-pointing than anything and I’m at a loss as to what to do next. All I know at this point is that they still don’t have pricing from the vendor they use for the grills and apparently can’t expedite the custom grills any quicker than 3 to 4 weeks which given the time of year is completely unacceptable. I would not recommend doing a turnkey solution through LL flooring. In all likelihood, I’ll have to cancel the whole order move everything back and start all over at the beginning of the new year. This has been a complete disaster.

PLEASE EVERYONE BEWARE!!

The worst experience ever encounter, I order boxes of discontinued floors and When I go home with them none of the 9 boxes was unusable. When I told the store and then corporate office, they told me all sales are final. I literally had the floor 72hrs. I never been through anything like this before. I have already contacted a lawyer, and I will be leaving reviews everywhere I can. Not everyone can afford to throw $1,000 dollars away. PLEASE EVERYONE BEWARE AND DO NOT BUY ANYTHING FROM THEM. RUN AS FAR AS YOU CAN AWAY!

Do not do business with this company. They do not keep on hand inventory and only order as needed. They also have extremely high turn over in staff and can not provide accurate shipping info despite already taking our money. Terrible experience will not return to them.

In store employees were good.
A complete fiasco from corporate and management.
I confirmed 3 separate occasions on a quantity. They gave 3-5 day ETA on arrival of hardwood.
3 weeks later, after I began inquiring, they said " we lost 7 boxes" or roughly 1/3 of what was needed.
Construction already started and a house floors are ripped up and no way to complete as they said"there's no more " . All the while still advertising the exact product.

The email chain was just bad and they only dug deeper on their idiocy. They will try to say anything possible to get out of any accountability.

Their corelux flooring LVT is the worse trash I've ever used, spent 45k over 2 years with them and have replaced every last piece. Their lifetime warranty means nothing, what it boils down to is it is for the lifetime of the flooring which is about 2 years if no one ever walks on it, if you file a claim they put you on the phone with some clown that does not speak English and wants info that is not pertinent to the claim.

This is my issues:

I had manufacturing defective flooring installed in my house and I brought it to the attention of the Lumber Liquidators store managers within 2 days at the Manchester NH store. It has gone up to customer service and the team leader. It has been almost 8 weeks and still has no resolution. The flooring was installed on 3/24/25 and today is 5/5/25. I paid over $7100 for flooring and spent another $22,000 at Cabinets To Go. I have spent so much money and have never been treated so terribly as I have had with your company. Your company is blaming the installers, and the installers are blaming you guys. All I want is my flooring replaced. And no, the stuff does not come off. No one has an answer after 8 weeks. What is going on with this company? The customer service rep Nathalie was yelling at me and said She was closing my claim as she had it with me, really?

I have asked multiple times to speak to the customer service manager and William said he is it and his title is a Team Lead, really? Also, I asked how long they have to review this claim, still no answer. You guys do not have unlimited time to resolve this, I have rights too.

I plan on filing a complaint with the Better Business Bureau (NH), the State's Attorney Office (NH) for fraud and I already filed a claim with my credit card company as I received defective product, and no one has resolved the issue. Buyer Be Ware!!!!!! I understand that Cabinets to Go bought Lumber Liquidator, not sure who to blame at this point!

I will never buy or recommend either of these stores.
Very dissatisfied EX customer!

Denise B.

This is the answer I just received. They want me to deal with the same customer service reps, lol.....

And the response is not the owner, it's customer care!

Response from the owner 15 minutes ago

Dear Denise, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered. It is disheartening to learn about the issues with your flooring and the challenges you faced in seeking a resolution. We understand the importance of addressing your concerns promptly and effectively. We kindly ask that you send an email with your contact information to Customer Care email address or give us a call at 1-800HARDWOOD so we can investigate this further. Thank you for your patience and understanding. We hope to regain your trust and provide you with the service you deserve