Lumeeh Reviews 26

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

This bag is so functional with all its pockets, yet still stylish. Shipping was smooth, and packaging was neat. Highly recommend Lumé for anyone who values quality and practicality.

Rated 4 out of 5 stars

The packaging was nice, and the bag arrived in perfect condition. Customer service was so responsive when I had a question about colors. Absolutely love the quality and timeless design, it's my new go... See more

Rated 1 out of 5 stars

This website is NOT Australian based despite all outward appearances. Their return policy states that shipping for returns is at the buyer’s expense but what is not stated is that the return address i... See more

Rated 4 out of 5 stars

The bag is gorgeous and well-made, though shipping took a little longer than expected. Customer service was friendly when I reached out, which helped a lot.


Contact info

3.5

Average

TrustScore 3.5 out of 5

26 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The crossbody bag is exactly as…

The crossbody bag is exactly as pictured, and the anti-theft feature is a smart touch. Delivery was on time, and the packaging ensured it arrived without a scratch. Super satisfied with Lume's attention to detail!

XOXO,
Lesly

April 15, 2026
Unprompted review
Rated 4 out of 5 stars

I'm impressed with the quality of the…

I'm impressed with the quality of the leather, it's soft but structured perfectly. The team responded quickly to my email inquiry, which made the buying experience smooth. Definitely worth every cent!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Stylish and functional bag

Stylish and functional bag. I’m impressed with the leather quality and stitching. Customer service guided me on color options, making the experience hassle free.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

This website is NOT Australian based…

This website is NOT Australian based despite all outward appearances. Their return policy states that shipping for returns is at the buyer’s expense but what is not stated is that the return address is in China. The quality of the item was poor and initial attempt at emailing to try and arrange a return was met with several ‘offers’ to be refunded a trivial amount but to keep the item. Would recommend steering well clear of purchasing from this website…

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID.this company is in…

AVOID AVOID AVOID.this company is in China. The whole setup is fake. They are a scam. No clear website address and when you contact them its all fluffing around what you say. Please note if you do attempt to buy something their refund is dodgy. They dont refund in fact they dont even want you to send the product back They know they sell inferior quality and charge you Australian prices. They offer 15% of your money back. These people are worrying keep clear their website should be pulled down.

April 3, 2026
Unprompted review
Rated 2 out of 5 stars

Less than average product

Less than average product. They say refund if not satisfied but have been back and forth constantly with the trying to get out of it with store credit ignoring my request. Their excuse is the products must be sent back to china and cost to return is the same price as product. Be very cautious shopping here

March 27, 2026
Unprompted review
Rated 4 out of 5 stars

The packaging was nice

The packaging was nice, and the bag arrived in perfect condition. Customer service was so responsive when I had a question about colors. Absolutely love the quality and timeless design, it's my new go-to everyday bag!

April 1, 2026
Rated 2 out of 5 stars

Disappointed

Looks nice, but the bulb stopped working after about two months.

Company refused to help outside their 30-day policy.

Very disappointing experience overall, especially considering price.

December 17, 2025
Unprompted review

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