Absolutely horrendous customer service. Ordered a lamp and arrived damage. Took forever to figure out how to speak to a person. Eventually got through a bot that connected me to someone. Now cla... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am not sure if this even a real company, I have been waiting for two months for one product, they claim I need to sign for it, its just a basket, I emailed the customer service email and it comes ba... See more
Company replied
Ordered the ultimate cooking set april21,2026 nothing !, no updates can’t even track the order ! Emailed the help center again no reply ! Will never order from this company again and will be putting i... See more
Company replied
I purchased two items in the Lumens Open Box sale (additional 50% off markdown). Within an hour of placing the order, Lumens cancelled the order and I was told the vendor no longer had them. As soon a... See more
Company replied
Company details
Written by the company
Lumens is North America’s premier destination for modern lighting, furniture and décor, serving trade and contract professionals as well as consumers. We travel the world to source from 420+ global design brands, curating a product assortment that features iconic designs as well as the latest in contemporary interior décor, including exclusive pieces that can’t be found anywhere else. The Lumens mission to inspire and connect the world with good design has led the company to be a pioneer of innovation, delivering a best-in-class customer experience through our website, editorial content, customer support teams, dedicated trade program and print publications. Our US-based design experts and product specialists, with professional certifications and decades of combined interior design knowledge, are ready to help you over the phone, email or online chat. Welcome to Lumens
Contact info
K Street 2028, 95811, Sacramento, United States
- lumens.com
1.5
Bad
160 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad Business Practices
Ordered sconces that stated in stock, only to find out they are not in stock. Since they don't actually stock any of their own inventory the cancelation process is a 3-4 day wait and see if they can or cannot cancel the order. Terrible business practice. AI chat bot gives generic answers and so do the so called Human chat bots.
October 2, 2025
Unprompted review
Reply from Lumens
Hi Lauren,
Thank you for your feedback. We truly appreciate you taking the time to share your experience with us, as it helps us continue to improve our service. Please accept our sincere apologies for the inconvenience you experienced with the shipping of your Broche 1-Light Wall Sconce — we understand how frustrating this must have been.
Many manufacturers have lead times to allow for production, special orders, and shipping preparation. Our website reflects the lead time provided to us by the manufacturer, and in this case, that date was unfortunately pushed back. Like most online retailers, we ship directly from the manufacturer and are subject to their processing timelines. Please note that many manufacturers are still experiencing ongoing supply chain challenges that may contribute to delays.
We do see that your cancellation request has been processed and your order is now closed. Once again, we sincerely apologize for the inconvenience. If you have any further questions or need assistance, please don’t hesitate to contact us.
Best Wishes,
Kate
Lumens Customer Service
Bistro Table…
I ordered a bistro table in August and it arrived in September and UPS was the delivery method. Can't complain about that, however when the handyman attempted to put it together yesterday, the pole was incorrect and not for a bistro table, but a counter table. I contacted Lumens yesterday and a rep was supposed to contact me yesterday but did not. I called today and someone was to email me with the new number and status. One should not have to jump through hoops to place a return and get the proper parts. I will not utilize Lumens in the future, especially since the handyman will have to make another trip and another expense. And now 10/3 they are requesting a photo, which was sent. The rep I talked to originally, said the item would be received in 3-4 days. Not true when they are requesting a photo on 10/3/25. Perhaps better training of customer service reps is needed. Today 10/6/25 I get a "resolution" stating that the correct item was received and they are not sending a new correct size leg for the table as follows:
Hello Karen,
Your request has been resolved. Please find the resolution and order details below.
Sincerely,
Lumens Customer Service
(877) 445-4486
Resolution
Hello, the vendor has confirmed you received the correct item. They only provide 32" and 24". If you are not satisfied with the item, please CALL Customer Service to set up a return/refund. Thank you
October 2, 2025
Unprompted review
Reply from Lumens
Hello Karen,
Thank you for your feedback. We truly appreciate you taking the time to share your experience with us, as it helps us continue to improve our service. Please accept our sincere apologies.
After reviewing the situation, we found that you were provided with incomplete information regarding the replacement process and timeline. Because most of our products ship directly from the manufacturer, we must coordinate with them for any replacements. In the case of your 32” Bistro Table, the manufacturer required a photo showing that the incorrect height table was sent. Once received, the manufacturer typically takes 2–3 business days to review and provide a resolution.
Unfortunately, the agent you spoke with did not request the required photo, which delayed the process. We regret this oversight and are addressing it to ensure it does not happen again.
Your replacement request is now in process, and we will continue to update you until a resolution has been completed. Thank you for your patience and understanding as we work to make this right.
Best Wishes,
Kate
Lumens Customer Service
Do not recommend buying from them
Do not recommend. Ordered a product that was not the actual product when it arrived so I had to return it because they didn’t have the actual product I ordered. I paid $120 and my refund was only $77 for a mistake they made, unbelievable! Absolute scam.
Do not buy from lumens and light!
September 16, 2025
Unprompted review
Reply from Lumens
Good Morning, Valerie
Thank you for your feedback. We truly appreciate you taking the time to share your experience, as it helps us continue improving our service.
We sincerely apologize for the shipping error. Since our products ship directly from the manufacturer, we do not have the opportunity to inspect them before they leave the warehouse. In addition, it appears our system mistakenly charged you a return shipping fee. We have already requested a full refund, which will be credited to the original payment method.
Once again, please accept our apologies. If you have any further questions or concerns, please don’t hesitate to reach out—we’re always happy to assist.
Best regards,
Kate
Lumens Customer Service
Terrible customer service
Terrible customer service. Several items were broken, and after months of going back and forth, and after lie after lie from them, they refused to replace them.
September 16, 2025
Unprompted review
Reply from Lumens
Hi Joe,
We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further.
Thank you for your understanding, and we look forward to helping you!
Best regards,
Kate
Lumen's Customer Service
Shop literally anywhere else!
Worst online shopping experience I've ever had. They sent me the wrong light. When I reached out to get a replacement they said they would send one, gave me the run around for a week about how they were "waiting on the manufacturer's claim process", and then sent an email that they had sent me the correct light. If anyone had bothered to look at the photos I'd sent they would see that that was clearly not the case.
I had to dispute the charge and write a negative review to get anyone to even consider that a mistake might have been made and then they refused the refund I requested and bullied me into letting them send me what I had ordered even though I didn't want it anymore.
Customer service is disrespectful and condescending, one agent totally interrupted me when I was explaining what happened to tell me that I could just answer his question with a "yes" or "no". The supervisor I spoke to seemed to think it was funny that I was unhappy.
I'd save yourself the trouble and shop literally anywhere else.
Edited 8/24/25: The response below is a perfect example of how this company does business. Their customer service is reactionary, rather than proactive, no one is on the same page, and they won't offer to help you until you leave negative reviews. They offered to let me return it (notice how they're only ever willing to make more work for the customer, this could have been avoided by giving the refund before the new light was sent, like I asked) but no one has reached out to actually start that process.
Run. Run. Run.
July 9, 2025
Unprompted review
Reply from Lumens
Good Morning, Melanie,
Thank you for your feedback. We truly appreciate you taking the time to share your experience with us, as it helps us continue improving our service. Please accept our sincere apologies for the challenges you encountered.
After reviewing the situation, we discovered that the manufacturer’s product number we had associated with the Dazzle Flushmount was mistakenly linked to the Dazzle Pendant. This error led to our initial mishandling of your case, as the manufacturer had advised us that the correct fixture was sent. Unfortunately, we then failed to recognize that the fixture you received differed from what was displayed on our website, which resulted in the premature closure of your replacement order.
Upon further review, we corrected this by processing your replacement request. Additionally, after listening to the recordings of your calls, we recognize that some of the information provided by our agents was inaccurate and incomplete, and we sincerely regret the confusion this caused.
That said, since you’ve already purchased the correct fixture from another company, we would like to make this right by processing a return and refund for the replacement fixture we sent you. While we know this does not erase the frustration you experienced, we hope it demonstrates our commitment to resolving the issue. We truly value your business and hope you’ll consider giving us another opportunity to serve you in the future.
Best Wishes,
Kate
Lumens Customer Service
Is there a ZERO star rating
Is there a ZERO stat rating? That would be best for this company. Pure SCAM. Placed an order for a tray that was advertised as "In Stock" with ship date within 2-3 business days. That date passed and no notice of shipment. Tried to chat with the sales rep - got a useless AI bot with nonsensical replies to my questions. Than I got possibly human being to reply that updated shipping date will be provided soon.
2 days later I got e-mail with updated shipping about 3 -4 weeks out.
This company is dishonest and engaged in false advertising. Buyer beware.
August 9, 2025
Unprompted review
Reply from Lumens
Hi Ivan,
Thank you for your feedback. We truly appreciate you taking the time to share your experience, and we remain committed to continuously improving our service.
We sincerely apologize for the delay in shipping your Kartell Tray. We understand how frustrating this must be. Many manufacturers require lead times to accommodate production, special orders, and shipping preparation. Our website reflects the lead time provided by the manufacturer; however, in this instance, that date has unfortunately been extended.
Please be assured that these delays are largely due to ongoing supply chain challenges affecting many manufacturers. We are hopeful these issues will be resolved soon and greatly appreciate your patience and understanding in the meantime.
Once again, we apologize for any inconvenience this has caused. If you have any questions or require further assistance, please do not hesitate to contact us.
Best regards,
Kate
Lumens Customer Service
They stand behind their products and customers
We purchased two expensive ceiling fans from them a few years ago with a 5 year warranty. Out of the blue one fan broke and it couldn't be fiexed. I just received a check from Lumen's for the full original purchase price $653.95. Customer service was always nice, friendly and helpful. Tha only reason i didn't give them 5 stars is because it took many, many follow up phone calls before i received my refund. I will definately buy from them again. Thank you Lumens.
July 15, 2025
Unprompted review
Reply from Lumens
Hi David,
Your feedback is valuable to us! Thank you for taking the time to share your experience with us.
Best regards,
Kate
Lumens Customer Service
Believe the negative reviews
Believe the negative reviews. It's just a slick website, they carry nothing (they place an order after you do), there is no customer service and no accountability. There is no one to care. I bought a fixture that they said was in stock and would ship in 1-2 days. Then it's two weeks. And then another two weeks. No updates given, I only learn this by manually logging on to track my order. I complain and get a rote apology and then yet another unexplained delay. Meanwhile, the item is still actively listed on their website as being "in stock and ready to ship in 1-2 days". Just don't.
More: I see that there is now a response asking for the order number. I was sent an email from Trustpilot asking for my contact name and the order number, all of which I provided in the response, so - again - I hardly know what to say.
August 4, 2025
Unprompted review
Reply from Lumens
We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further.
Thank you for your understanding, and we look forward to helping you!
Best regards,
Kate
Lumen's Customer Service
Keep pushing delivery with no proactive update
This company said there was a product in stock. I ordered it only to find out there's a month wait. The day the item was set to ship I check to find out the shipment date was pushed another 6 weeks (they don't proactively communicate anything. It feels like they want you to forget.) I foolishly waited again, checking today to see if it shipped only to see it pushed 4 months. I wouldn't recommend ordering from here and will never do so again.
Edit in response to below. This company is a JOKE. I canceled my order after the headache of dealing with them and just followed up on my refund (its been 10 days since i canceled). The agent indicated that she had to request the refund be processed by accounting. Meaning you have to follow up after canceling to have your money refunded.
There's nothing short of a time machine this company can do to make things right. Please avoid them and don't make the same mistake I did. They let me down in every aspect of what should be a straightforward experience.
June 24, 2025
Unprompted review
Reply from Lumens
Hi TDeco,
We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further.
Thank you for your understanding, and we look forward to helping you!
Best regards,
Kate
Lumen's Customer Service
Don't Trust Estimated Ship Date or Availability
I placed an order for a flush mount alabaster light fixture that was listed as “in stock” on Lumens.com. A month later, it still hadn’t shipped—and I hadn’t received any notification about a delay. When I called, they apologized and gave a new projected ship date for late April. That date came and went with no update. I called again in May—yet another delay. Finally, after more runaround, they told me it might not ship until August… from China!
To make matters worse, the customer service rep I spoke to showed zero contrition and offered no compensation or alternative solution. At that point, I asked for a full refund out of sheer frustration. Bottom line: do not trust their website’s stock status or estimated shipping dates. Terrible experience. Shop elsewhere.
June 19, 2025
Reply from Lumens
Good morning, Itzel,
Thank you for your feedback! We truly appreciate you sharing your thoughts, and we’re always working to improve our service.
We’re sorry to hear about your experience with the Cappello Flushmount. Please know that your order has been successfully canceled with the manufacturer.
While we strive to provide the most accurate shipping information possible, dates are sometimes subject to change. In certain cases, delays occur when items do not meet quality standards or when shipments fail to arrive at the warehouse on time. Additionally, recent challenges—including Customs delays and limited availability of key components—have impacted the production of this fixture.
We’d like to reassure you that email updates regarding the delays were sent as soon as we were notified by the manufacturer. Since we don’t charge your card until the items ship, no refund is necessary. However, we have removed the authorization from your payment method.
Thank you for your understanding, and please don’t hesitate to reach out if we can assist you further.
Best Wishes,
Kate
Lumens Customer Service
Refund was approved and authorized but…
Refund was approved and authorized but never posted to credit card. Took months and multiple calls to get the item returned and refund approved. Then they failed to credit the card. Finally had to dispute with credit card company. Hours of time total nightmare.
June 13, 2025
Unprompted review
Reply from Lumens
Hi Scott,
We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further.
Thank you for your understanding, and we look forward to helping you!
Best regards,
Kate
Lumen's Customer Service
I placed my order on 3/6
I placed my order on 3/6, and the website clearly stated the items would ship in 1–2 days. That didn’t happen. After multiple calls and emails with customer service — each time being told it would ship “next week” — I finally received the lamps over two months later, on 5/17.
Throughout that entire period, the product page never updated. It kept showing a 1–2 day shipping estimate, even though it was clearly inaccurate. To make matters worse, other websites were showing more realistic timelines — Lumens just appeared faster (and falsely so).
Now it’s 6/13, and I still haven’t received the light bulb. The current estimated ship date is 7/30 — nearly five months after ordering — and yet the product still shows as shipping in 3–4 days on the website.
This is completely misleading and unacceptable. Don’t trust their shipping estimates, and honestly, don’t trust this company. Terrible experience.
March 6, 2025
Unprompted review
Reply from Lumens
Hello Carlos,
Thank you for reaching out regarding the delay with your light bulb order placed on February 28th.
We have contacted the manufacturer Flos and they have confirmed that their inventory of the bulbs has just been restocked. Your order is scheduled to ship out tomorrow, and delivery typically takes 1 to 2 business days.
In light of the extended delay, we have issued a full refund for the cost of the bulb as a gesture of goodwill. You can expect the refund to appear in your account within 3 to 5 business days.
Please don’t hesitate to reach out if you have any further questions or concerns.
Any feedback is welcome!
Best,
Kate
Lumens Customer Service
Terrible customer service
Agree with other reviewers - I received a broken item and the process to get a refund has been incredibly frustrating and unprofessional. They make you wait ten business days from the time of initial email to even begin to process your refund. Despite multiple contacts with customer service agents who were not all that polite, they would not process my refund any faster. Beware of purchasing from this site as many other sites offer the same lighting they do with a much better customer service experience.
June 12, 2025
Unprompted review
Reply from Lumens
Dear Adriana,
Thank you for your feedback. We truly appreciate you taking the time to share your experience with us, and we remain committed to continuously improving our service.
Please accept our sincere apologies for the issue with your Dresser Wall Sconce. After reviewing your return request and our previous interactions, it’s clear that we did not provide a clear explanation regarding the ten-day processing timeframe. I’d like to take a moment to clarify that now.
When an item is damaged in transit, we are required to file a claim with the carrier to document and resolve the issue. Although reimbursement is not always provided in full, the carrier’s investigation and response process generally takes up to two weeks.
That said, I’m pleased to confirm that we waived the standard processing period and expedited your refund. You should see the funds reflected in your account within the next few business days, depending on your bank’s processing time.
Again, we sincerely apologize for the inconvenience and appreciate your patience and understanding throughout this process.
Warm regards,
Kate
Lumens Customer Service
Absurd Shipping Surcharge
I wanted to purchase the Effie Mirror by Four Hands. Lumens was offering a 20% discount which knocked $58 off the price of the mirror but during checkout they were charging a shipping surcharge of $69, claiming it's the "Manufacturer's fee for shipping."
Other websites that offer the SAME mirror don't have that absurd fee. It defeats the entire purpose of the discount! I ended up purchasing from High Fashion Home, free shipping with no made-up fees and it ended up being $20 cheaper.
May 19, 2025
Unprompted review
Reply from Lumens
Hi Aniseh,
We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further.
Thank you for your understanding, and we look forward to helping you!
Best regards,
Kate
Lumen's Customer Service
Stay away from Lumens because they are…
Stay away from Lumens because they are truly bad news. My order number was/is L2873855. It was for 4 “Mina” pendant lights. Lumens charged me over $600 to ship them (supposedly) “2-day service”. Four days
later they sent me an email telling me that the order would be shipped at the end of the week via UPS GROUND. As this wasn’t what I paid for, I contacted Lumens and cancelled the order. Less than an hour later I received yet another email telling me that the order had already shipped. This turned out to be a lie as for the next several days I attempted to track the shipment using the tracking number Lumens provided.
According to UPS.COM, the tracking number was no good and no information was available. Again, I called Lumens and spoke with a customer service representative (Vanessa) who told me she would find out what the problem was and would get back to me. Unfortunately this was another lie and after calling them back yet again, was told that the tracking number was wrong and again that they would get back to me with the correct information. Yet again they never did and so I was forced to contact my bank and file a dispute against the charge. A total hassle from start to finish and I found the exact same product available at HALF PRICE from Perigold. I will absolutely never deal with Lumens again and I recommend you shop elsewhere.
April 24, 2025
Unprompted review
Reply from Lumens
Hello James,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback, and we remain committed to continuously improving our service.
We sincerely apologize for the inconvenience you experienced with the shipping of your Mina LED Pendant. We understand how frustrating this must have been.
To provide some clarity, many manufacturers require lead times to accommodate production, special orders, and shipping preparation. On our website, this is reflected as “usually ships.” In your case, the processing time was four days. It’s important to note that lead time is separate from the shipping method selected and is not expedited by express shipping options.
The expedited shipping you requested applied solely to the shipping method itself, not to the order processing time. We regret that this was not clearly communicated when you first reached out to us.
Once again, we apologize for the inconvenience. Should you have any further questions or need assistance, please don’t hesitate to contact us.
Best regards,
Kate
Lumens Customer Service
I purchased two Kartell Ghost Chairs…
I purchased two Kartell Ghost Chairs from Lumens at a total cost of $979. My credit card was charged $2,222 for the two chairs. Over two months, I called Lumens four times, and each time I was assured the error was obvious and either accounting or a manager would return my phone call within 24-48 hours. Never did I receive a return call, but eventually my credit card was reimbursed $1,127, which is still less than what was owed by Lumens. I intend to order four more of the chairs-from a different vendor.
February 20, 2025
Unprompted review
Reply from Lumens
Hello Sharron,
Thank you for your feedback. We sincerely appreciate you taking the time to share your thoughts with us, and we remain committed to continuously improving our service.
We apologize for any confusion regarding the billing of your recent purchase. To clarify, we have emailed a copy of your original order for your reference. Below is the detailed breakdown:
2 Chairs @ $1,145.83 each: $2,291.66
Web Promotion Discount: –$50.00
Web Promotion Discount: –$110.00
Accommodation Discount: –$1,081.66
Tax: $44.63
Total Charged: $1,094.63
On February 20th, your card was mistakenly charged the full amount before discounts were applied. On March 14th, we issued a credit of $1,127.63, which reflects the difference between the original charge and the corrected amount due.
We apologize once again for any inconvenience this may have caused. If you have any further questions or concerns, please don’t hesitate to reach out. We're here to help.
Warm regards,
Kate
Lumen's Customer Service
DO NOT ORDER-A TOTAL SCAM
Never sent me the chandelier I ordered. Took multiple calls to get a replacement. The replacement they sent was shattered. Not surprising since it was shipped UPS rather than being delivered. They wanted pictures to prove damage, which is totally understandable, but then you expect a quick resolution, but nope. I had no idea the heck I was about to go through. They wanted me (all 115 pounds of me) to take an 85 pound shattered chandelier to a drop off location. I actually laughed because it would take 2 men and a moving truck to do that. I finally just canceled the order, but I still can’t get them to pick up the shattered chandelier they sent me. On top of it all, they wouldn’t refund me until they got their chandelier back. I lost count with the amount of calls I have had with this place. It’s a new person every time that has no clue what is going on. Who knows if they have even refunded me. They say one thing on the phone and then nothing ever happens. I told them I cannot hire movers to send back the shattered chandelier because it was their fault, not mine. You would think that wouldn’t need to be explained, so either it’s a scam or they need to go back to kindergarten. They finally agree to pick up but never did. Then told me to discard it. Like how? What did they expect me to do with a huge chandelier. Then they finally agree to pick up again, but I have to pay for it. Huh?! Is this a joke? Maybe if they would refund your money before asking you for MORE money, but no. Sometimes you just have to laugh at the insanity of it all. I could go on for days about how terrible this place is but I’ll just say avoid them at all costs. Scam. Never again.
April 6, 2025
Unprompted review
Reply from Lumens
Hi Marga,
We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further.
Thank you for your understanding, and we look forward to helping you!
Best regards,
Kate
Terrible experience with Lumens
Terrible experience with Lumens. My order was sent to the wrong address, I've been told three times that a refund will be issued, and I've still yet to be refunded. I will need to dispute the charge with my CC company to recoup my funds, STAY AWAY
March 5, 2025
Unprompted review
Reply from Lumens
Hi Alex,
Thank you for sharing your feedback with us. We sincerely value your input as we continuously work to enhance our service.
We regret the inconvenience you’ve experienced with the lamp. Once we received confirmation from the shipping company that the lamp was delivered to the incorrect address, we promptly processed your refund.
Once again, we apologize for the delay. Please let us know if you need any further assistance.
Best regards,
Kate
Stay away
Stay away! Horrible customer service and crazy high return shipping fees. Will NEVER USE AGAIN!
March 24, 2025
Unprompted review
Reply from Lumens
Hi Doug,
Thank you for sharing your feedback with us. We truly appreciate your input and are always striving to improve our service.
We sincerely apologize for the incorrect return shipping charge on your order. We experienced an issue with our shipping calculation program, the correct amount should have been $41.12 per sconce. We have since corrected this and reduced the shipping cost by an additional $20 per sconce.
Per our return policy, return shipping costs are deducted from the refund amount and are the customer’s responsibility unless the item is damaged or defective.
Please let us know if you have any questions—we're happy to assist.
Best regards,
Kate
Lumen Customer Service
Looks like a scam site
I got a floor lamp with expected delivery a week later. But for the next two months every week shipment date was pushed by one week. Product was not shipped. Customer support is not helpful - they only repeat constantly moving shipment date.
March 18, 2025
Unprompted review
Reply from Lumens
Hi Alex,
We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further.
Thank you for your understanding, and we look forward to helping you!
Best regards,
Kate
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.