Lumenscent Reviews 6

TrustScore 2.5 out of 5

2.3

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2.3

Poor

TrustScore 2.5 out of 5

6 reviews

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Rated 1 out of 5 stars

Purchased a Milk Lamp

Purchased a Milk Lamp and received a counterfeit. Lamp had no electrical certificates (UL/NRTL, CSA, and CE). Wanted me to pay over $100 to ship back to China and slow, rude, and awful customer service. Super glue all over the front glass...and the lap didnt even work. I spent a year fighting the credit card company to reimburse me without success. STAY AWAY.

January 13, 2025
Unprompted review
Rated 1 out of 5 stars

Sad! It's hard dealing with stupidity.

I received 1 of 2 packages and 10 emails later. Nothing. No support. There is a Lisa in support, but she never answered any questions and kept using the same script. So, either it's a bot, or she must the one of the dumbest people to walk this earth. I hope it's the first. My God!

February 12, 2025
Unprompted review
Rated 1 out of 5 stars

Run, don't walk away from them!

I ordered 12 lamps from them. One arrived completely dead on arrival. I contacted customer service and they offered me a 20% discount on the price of the one lamp as though that is some kind of favor to me. I will never buy anything from them again. Be warned, they are obviously scammers.

January 18, 2025
Unprompted review
Rated 1 out of 5 stars

Warning, They are scammers!! I ordered a wireless table lamp for $50…

I ordered a wireless table lamp for $50 including shipping.
It arrived about 3 weeks later in less than adequate packaging. Once put together, it worked initially, though I was disappointed how cheap the quality.
Then when I went to recharge the lamp, the docking port, literally fell out of the enclosed shade. I took photos,and sent them to Customer service with an explanation. They refused to replace or credit me for the lamp. This was not a performance issue as much as a quality control issue. Their customer service initially offered me a partial refund, I was shocked as ive never heard of that on a new product. Then they said they would not be able to help me at all.
My $50.00 lesson, only order from Amazon!
This company should be reported for scamming buyers.

December 8, 2024
Unprompted review
Rated 1 out of 5 stars

What a rip off!

I ordered two fairy lighted olive branches. The description said 120 leds per branch. The branches came 2 weeks later and they are so cheap and small. There are less than 20 leds per branch. I paid $100-$50 each!!! What a rip off. And no way to contact the company of course! Ugh!

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

Broken Ceiling Light

I ordered a ceiling lamp from this company and it arrived completely broken and unusable. On their website it says they will either send you a replacement or offer a full refund. I emailed them pictures of the broken lamp and at first they wanted me to buy a new one at a discount. When I mentioned their refund policy they said they would send me a new one. Well, it has been over a month and I haven't gotten a refund or replacement and now they aren't responding to my emails. DO NOT PURCHASE FROM THIS COMPANY. They send defective products and will not honor their return policy.

September 24, 2024
Unprompted review

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