What I liked: options to build a capsule wardrobe and helpful articles. Visually seeing ideas of pieces that work together has given me some ideas about how to use pieces I already own and plan to b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
4 star cuz no one is truly perfect. Just started and like that getting confirmation on some ways I dress and outing my frustration on other choices. Don’t do the softs for me as classic dramatic - own... See more
Company replied
Great info about fabric, perspective, etc. I like the discussion and examples of monochrome outfits, something I would not have tried.
Company replied
I worked with a stylist (Velissa). It took a bit of back and forth to get to know each other. She was very patient with me and after I explained myself and my needs better, she was able to create a lo... See more
Company replied
Company details
Written by the company
LUMI app is a personal styling platform that helps women reconnect with their individual style through personalized guidance and self-discovery. Instead of following trends, the Lumi app focuses on understanding each user’s lifestyle and preferences, which is often reflected in real Lumi reviews. Powered by AI and supported by expert fashion insight, the Lumi app delivers tailored outfit recommendations that evolve over time. Many Lumi reviews highlight how the Lumi app feels practical, personal, and aligned with real wardrobes. Across Lumi reviews, users often mention how the Lumi app simplifies daily outfit decisions while still keeping the process creative. The Lumi app helps explore new combinations, refine personal style, and build confidence through everyday styling.
Contact info
United States
- customer.care@lumi-app.co
- lumi-app.co
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is exactly opposite of what i was…
This is exactly opposite of what i was told yesterday
April 7, 2026
Unprompted review
Reply from Lumi Reviews
Dear Rebecca!
Thank you for pointing this out!
We’re really sorry for the confusion and understand how frustrating it is to receive conflicting information. That’s definitely not the experience we want for you.
We’d really like to take a closer look and clarify everything for you — please reach out to us at customer.care@lumi-app.co, and we’ll make sure to resolve this properly for you.
Warm regards,
LUMI Team
I am very interested in honing my look…
I am very interested in honing my look to make choosing outfits with ease.
April 6, 2026
Unprompted review
Reply from Lumi Reviews
Dear Rebekah!
That’s such a great goal 💛
We love that you’re focused on refining your look! Making outfit choices easier is exactly what we aim to help with ✨
The more you explore your style, the more effortless it becomes day to day. We’re excited to support you in building a wardrobe that feels natural and confident 😊
Warm regards,
LUMI Team
Information for a plus girl
The information that I have received has help me understand my body type and the wrong clothes that I normally buy. I cannot wait to start shopping for some new cloths that will work for me.
April 6, 2026
Unprompted review
Reply from Lumi Reviews
Dear Janet!
Thank you so much for sharing such a wonderful feedback 💛
We’re so happy to hear the information helped you better understand your body type! That awareness can truly make shopping so much easier and more enjoyable ✨
It’s amazing that you’re already rethinking what works best for you. We’re excited for you to start finding pieces that make you feel confident and comfortable 😊
Warm regards,
LUMI Team
I might have pressed the wrong info
I might have pressed the wrong info. I like smart trendy classics and boho
April 6, 2026
Unprompted review
Reply from Lumi Reviews
Dear Ann!
Thanks for sharing this feedback and no worries at all — that can totally happen!
Your style sounds like a beautiful mix of smart, trendy classics with a touch of boho ✨ We can definitely adjust your preferences to better reflect that vibe.
Feel free to update your profile or let your stylist know, and we’ll make sure your recommendations match what you love 😊
Warm regards,
LUMI Team
The knowledge I gained from the…
The knowledge I gained from the information I received
April 5, 2026
Unprompted review
Reply from Lumi Reviews
Dear Connie!
We’re so happy to hear that! 💛
Lumi is designed to give clear, useful insights to help you understand your style better ✨
We hope the knowledge you’ve gained continues to inspire confident outfit choices and makes getting dressed more fun every day 😊
Warm regards,
LUMI Team
Reply from Lumi Reviews
Dear Tracey!
Thank you for the feedback!
We’re glad things are going well so far. Lumi is all about making your style journey simple and enjoyable ✨
We can’t wait for you to explore more tips and outfit ideas as you continue!
Warm regards,
LUMI Team
Reply from Lumi Reviews
Dear Haira!
We love that you appreciate the straight-forward and simple approach! 💛
Lumi aims to make style guidance clear and easy to follow, so you can focus on enjoying your outfits without any hassle ✨
Thanks for sharing your feedback, and we hope your style journey keeps feeling effortless and fun 😊
Warm regards,
LUMI Team
Lumi makes it easy to understand your…
Lumi makes it easy to understand your archetype
April 4, 2026
Unprompted review
Reply from Lumi Reviews
Dear Jacqeline!
We’re so glad to hear that! 💛
Lumi is designed to make understanding your style archetype simple and fun ✨ Knowing your archetype really helps guide outfit choices and boosts confidence.
We hope you continue enjoying the journey and discovering even more ways to express your unique style 😊
Warm regards,
LUMI Team
Everything Is great but want to continue these questions take away from the experience
Everything Is great but want to continue and not go through the ratings the site will not take you back to continue the out come
April 3, 2026
Unprompted review
Reply from Lumi Reviews
Dear Tracy!
Thanks for your feedback 💛
We’re glad everything’s been great so far! We understand that repeating the questions or ratings can feel like it interrupts the flow.
Your input is super helpful, and we’ll share it with the team to see how we can make continuing your experience smoother and more seamless. We hope the next steps feel effortless and let you enjoy your style journey even more 😊
Warm regards,
LUMI Team
Reply from Lumi Reviews
Dear Paulette!
Thanks for sharing your thoughts 💛
We’re glad you found the experience informative, even if it didn’t fully meet your expectations. Your feedback is really valuable and helps us improve the overall experience for new customers.
As you continue, your stylist can provide more tailored guidance to make it smoother and more enjoyable. We hope your next session
feels easier and even more helpful!
Warm regards,
LUMI Team
Giving Lumi a GO
Too soon to tell, but based on my archetype established from questions, I like it already.
April 3, 2026
Unprompted review
Reply from Lumi Reviews
Dear Heidi!
Thanks for giving Lumi a go! 💛
We’re so glad the archetype questions already feel useful and on point. This is just the start, and the more you explore your style recommendations, the more personalized it’ll get ✨
We’re excited for you to see how it evolves and helps you feel confident in your choices 😊
Warm regards,
LUMI Team
I just put excellent because I have no…
I just put excellent because I have no complaints. We haven't really started. Like you need to understand I'm fat and need coverage. Nothing tucked in. Do not need shoes. Do you show me outfits before you send them.
April 2, 2026
Unprompted review
Reply from Lumi Reviews
Dear Deborah!
Thank you for sharing this so honestly 💛
We really appreciate it. It sounds like you have a clear idea of what you’re comfortable with, and that’s exactly what we want to work with ✨
No tucked-in styles, more coverage, and focusing just on clothing — got it. And yes, you’ll be able to see outfit suggestions before anything is finalized or sent, so you stay fully in control. We’ll make sure your preferences are reflected moving forward 😊
Warm regards,
LUMI Team
I like the direct but simple solutions
I like the direct but simple solutions. Some concerns hvnt been addressed yet, like thick waste problem. But this was only one analysis/recommendation communication
April 3, 2026
Unprompted review
Reply from Lumi Reviews
Dear Brendan!
Thank you so much for your thoughtful feedback 💛
We’re really glad you’re enjoying the direct and simple approach! You’re absolutely right — some areas, like specific concerns, may need a bit more time and personalization to fully address ✨
This is just the beginning, and your stylist can definitely go deeper into things like waist definition in the next steps. We appreciate you pointing this out and are excited to keep refining your experience 😊
Warm regards,
LUMI Team
Reply from Lumi Reviews
Dear Barbara!
Thank you so much for the feedback💛
We’re really glad you found the advice helpful! It means a lot to know it’s making a difference ✨
We’ll keep bringing you more tips to support your style journey. Excited to keep helping you look and feel your best 😊
Warm regards,
LUMI Team
From the very first chapter Lumi makes…
From the very first chapter Lumi makes it really fun and easy to follow. I miss shopping for clothes in the legacy department stores where stylists would bring pieces to the dressing room for me to try on. Lumi reminds me of that experience.
April 2, 2026
Unprompted review
Reply from Lumi Reviews
Dear Pamela!
Thank you so much for this lovely feedback 💛
We’re so happy to hear Lumi feels fun and easy to follow from the very start! That classic in-store styling experience is exactly the feeling we aim to recreate — personal, thoughtful, and a bit special ✨
It means a lot that it brings back those moments for you. We’re excited to keep delivering that same experience in a modern, easy way 😊
Warm regards,
LUMI Team
I’m enjoying learning about my shape
I’m enjoying learning about my shape, style, and color pallets work for me.
April 2, 2026
Unprompted review
Reply from Lumi Reviews
Dear Tiffany!
Thank you so much for sharing 💛
We’re so glad you’re enjoying learning about your shape, style, and color palettes! It’s such a powerful step toward building a wardrobe that truly works for you ✨
We’ll keep bringing you more insights to make styling feel easy and personal. Excited to keep supporting your journey 😊
Warm regards,
LUMI Team
Reply from Lumi Reviews
Dear Michelle!
Thank you so much for your kind feedback 💛
We’re really glad you found it helpful across the board! Staying true to your type can make such a difference in feeling confident and comfortable ✨
We’re here to keep supporting you with tips that work for you. Excited to keep being part of your style journey 😊
Warm regards,
LUMI Team
So far so good
April 2, 2026
Unprompted review
Reply from Lumi Reviews
Dear Cynthia!
So glad to hear that 💛
We’re happy things are off to a great start! ✨ We’ll keep doing our best to make your experience even better as you go.
Excited for you to discover more along the way 😊
Warm regards,
LUMI Team
I didn't see any outfits. I expected to see an example of several different styles based on my profile. Boo hoo😞
See above. Mfory nwrhat I'm paying I was excited about seeing specific times clothes to choose from.and have shipped to me. This did not happ
April 1, 2026
Unprompted review
Reply from Lumi Reviews
Dear Darcie!
Thanks for sharing your experience 💛
We’re really sorry this wasn’t what you expected 😞 It sounds like you were hoping to see ready outfit examples and shoppable pieces right away, and we understand how disappointing it is when that doesn’t happen.
The experience should lead you to personalized outfit suggestions based on your profile, so we’d love to help you get there. Please reach out to us at customer.care@lumi.place, and we’ll guide you step by step to make sure you see the recommendations you’re looking for ✨
Warm regards,
LUMI Team
I was expecting to see a specific…
I was expecting to see a specific styles outfit pairings based on my style profile. It seems like this is a never-ending quiz with no answer
April 1, 2026
Unprompted review
Reply from Lumi Reviews
Dear Gayle!
Thank you for your feedback 💛
We totally understand how that can feel frustrating. The quiz is designed to build a really accurate profile so the recommendations are actually tailored to you, but it shouldn’t feel never-ending. We’ll share this with our team to improve the flow and make results more immediate ✨
In the meantime, once completed, you should start seeing outfit pairings based on your preferences. We appreciate you sticking with it and hope the results feel worth it 😊
Warm regards,
LUMI Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.