What I liked: options to build a capsule wardrobe and helpful articles. Visually seeing ideas of pieces that work together has given me some ideas about how to use pieces I already own and plan to b... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
4 star cuz no one is truly perfect. Just started and like that getting confirmation on some ways I dress and outing my frustration on other choices. Don’t do the softs for me as classic dramatic - own... See more
Company replied
Great info about fabric, perspective, etc. I like the discussion and examples of monochrome outfits, something I would not have tried.
Company replied
I worked with a stylist (Velissa). It took a bit of back and forth to get to know each other. She was very patient with me and after I explained myself and my needs better, she was able to create a lo... See more
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Company details
Written by the company
LUMI app is a personal styling platform that helps women reconnect with their individual style through personalized guidance and self-discovery. Instead of following trends, the Lumi app focuses on understanding each user’s lifestyle and preferences, which is often reflected in real Lumi reviews. Powered by AI and supported by expert fashion insight, the Lumi app delivers tailored outfit recommendations that evolve over time. Many Lumi reviews highlight how the Lumi app feels practical, personal, and aligned with real wardrobes. Across Lumi reviews, users often mention how the Lumi app simplifies daily outfit decisions while still keeping the process creative. The Lumi app helps explore new combinations, refine personal style, and build confidence through everyday styling.
Contact info
United States
- customer.care@lumi-app.co
- lumi-app.co
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timely and efficient communication
The communication was prompt and gave me what I needed.
April 24, 2026
Reply from Lumi Reviews
Dear Stephanie!
Thank you for your feedback!
We’re glad to hear that the communication was timely and provided exactly what you needed. That’s what we aim for — clear, efficient, and helpful support.
Warm regards,
Head of Customer Success
LUMI Team
I was very impressed with how quickly…
I was very impressed with how quickly you handled my issue.I appreciated a quick response and a resolution of my issues without a lot of difficulty.
April 24, 2026
Reply from Lumi Reviews
Dear Donna!
Thank you so much for your kind words!
We’re really glad to hear that your issue was handled quickly and smoothly — providing fast, hassle-free support is exactly what we strive for. It means a lot to know you had a positive experience with our team.
If you ever need anything else, we’re always here to help!
Warm regards,
Head of Customer Success
LUMI Team
My "Ah Ha" Moment
Lumi focused on core preferences and personal values which facilitated my ability to edit my outer self to match my inner "soul" so to speak. I appreciated also how deviating from the archetype outline creates inner and outer "confusion". Much better to "go for it" and shine!
April 23, 2026
Unprompted review
Reply from Lumi Reviews
Dear Elizabeth!
Thank you so much for sharing this — what a powerful “aha” moment!
We love how you described aligning your outer style with your inner self. That connection is exactly what we hope to help people discover, and it’s amazing to hear it resonated with you in such a meaningful way.
And you’re absolutely right — when things align, it really does make it easier to feel confident and shine. We’re so glad to be part of your journey!
Warm regards,
Head of Customer Success
LUMI Team
I really like the assessments and…
I really like the assessments and follow up styling tutorials. They do a good job of explaining my style and what looks best suit me.
April 23, 2026
Unprompted review
Reply from Lumi Reviews
Dear Mary!
Thank you so much for your thoughtful feedback!
We’re really glad to hear that you’re enjoying the assessments and follow-up styling tutorials.
It’s great to know they’re helping you better understand your style and what suits you best — that’s exactly what we aim for.
Warm regards,
Head of Customer Success
LUMI Team
Swift,efficient response to my problem .
April 23, 2026
Reply from Lumi Reviews
Dear Miriam!
Thank you for your feedback!
We’re really glad to hear your issue was resolved quickly and efficiently — that’s exactly the experience we aim to provide.
If you ever need anything else, don’t hesitate to reach out at customer.care@lumi-app.co. We’re always here to help!
Warm regards,
Head of Customer Success
LUMI Team
More specific information
More specific information. Tops, bottoms accessories
April 23, 2026
Unprompted review
Reply from Lumi Reviews
Dear Marlene!
Thank you for your feedback — we really appreciate it!
That’s a great point, and we understand how helpful it would be to have more specific breakdowns, including tops, bottoms, and accessories.
We’re continuously working on making our recommendations more detailed and practical, so this kind of input is very valuable.
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Rosemary!
Thank you for your kind words! 😊
We’re really glad to hear that you had a quick and polite experience with our team — that’s exactly what we aim for.
If you ever need anything else, we’re always here to help!
Warm regards,
Head of Customer Success
LUMI Team
The customer service team was very…
The customer service team was very responsive and helpful!
April 22, 2026
Reply from Lumi Reviews
Dear Evelyn!
Thank you for your kind words!
We’re really glad to hear that our customer service team was responsive and helpful — that’s exactly the experience we strive to provide.
If you ever need anything else, we’re always here to help.
Warm regards,
Head of Customer Success
LUMI Team
Started today with my LUMI…
Started today with my experience on the Lumi app.co. I was skeptical at first due to the questions I wanted to ask vs being asked questions. As I continued I started to value the process and learn the strategies. I am excited to continue.
April 22, 2026
Unprompted review
Reply from Lumi Reviews
Dear Kathy!
Thank you for sharing your first impressions!
It’s completely natural to feel a bit skeptical at the beginning, especially when the process starts with questions going the other way. We’re really glad to hear that as you continued, the value became clearer and the strategies started to click.
It’s exciting to know you’re already seeing the benefit, and we hope the experience continues to grow with you as you explore more.
Warm regards,
Head of Customer Success
LUMI Team
A Terrific Resource
A terrific resource. Some recommendations are things I've instinctively known; but the total look is much more confident and pulled together. The experience has been just what I need and have been looking for.
April 21, 2026
Unprompted review
Reply from Lumi Reviews
Dear Mary!
Thank you so much for your thoughtful feedback!
We’re really glad to hear that the experience has helped bring everything together into a more confident, cohesive look. It’s great that some of the insights aligned with your instincts while still adding that extra clarity and polish — that’s exactly what we aim for.
We’re happy to be part of your styling journey and truly appreciate you taking the time to share this.
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Martha!
Thank you for your feedback, and we’re sorry to hear that the issue is still ongoing.
We’ve reached out to you via email from customer.care@lumi-app.co with a solution and a special opportunity to resolve this for you as quickly as possible. We’d really appreciate it if you could reply to our message so we can move forward and make sure everything is updated correctly on your profile.
Looking forward to your response and to getting this sorted for you.
Warm regards,
Head of Customer Success
LUMI Team
Great so far
April 21, 2026
Unprompted review
Reply from Lumi Reviews
Dear Sue!
Thank you for your feedback!
We’re really glad to hear that things are going well so far. We appreciate you taking the time to share your experience. If you ever need anything, we’re always here to help.
Warm regards,
Head of Customer Success
LUMI Team
Body Types and analysis of how to nake them shine!…
Detailed analysis of body types and how to use certain styling to show them to their best advantage!
April 20, 2026
Unprompted review
Reply from Lumi Reviews
Dear Jessica!
Thank you for your thoughtful feedback!
We’re so glad to hear that you found the body type analysis helpful and detailed. Understanding how to highlight your natural shape is such a powerful part of building confidence in your style, and it’s great to know the guidance is resonating with you.
We’re excited to keep supporting you on your styling journey!
Warm regards,
Head of Customer Success
LUMI Team
They responded to my request quickly
They responded to my request quickly, with professionalism, and accommodated my request with a follow up.
Thank You
April 20, 2026
Reply from Lumi Reviews
Dear Davis!
Thank you so much for your kind words!
We’re really glad to hear that your request was handled quickly and professionally, and that the follow-up met your expectations. Providing attentive and reliable support is very important to us.
We truly appreciate your feedback and are always here if you need anything further.
Warm regards,
Head of Customer Success
LUMI Team
Great site.
April 20, 2026
Unprompted review
Reply from Lumi Reviews
Dear Valued Customer!
Thank you for your feedback!
We’re so glad to hear you’re enjoying the site. It means a lot to us. If you ever need anything or have questions, we’re always here to help.
Warm regards,
Head of Customer Success
LUMI Team
Prompt response from on line chat &…
Prompt response from on line chat & excellent conversation with live person initially.
April 20, 2026
Reply from Lumi Reviews
Dear Patricia!
Thank you for your kind feedback!
We’re really glad to hear that you had a prompt response through our online chat and a positive experience speaking with our team. Providing both quick and meaningful support is very important to us.
Warm regards,
Head of Customer Success
LUMI Team
Styles for Seniors
I am learning a great deal, but would appreciate models who are age 50+
April 20, 2026
Unprompted review
Reply from Lumi Reviews
Dear Beth!
Thank you so much for your feedback!
We’re really glad to hear that you’re learning a lot — that means a great deal to us. Your suggestion about including models aged 50+ is incredibly valuable, and we completely understand how important it is to see styles represented on a wider range of ages.
We’ll be sure to share this with our team as we continue to improve and make Lumi more inclusive and relatable for everyone. Thank you again for helping us grow!
Warm regards,
Head of Customer Success
LUMI Team
Interesting and helpful information
April 19, 2026
Unprompted review
Reply from Lumi Reviews
Dear Nicola!
Thank you for your feedback!
We’re really glad to hear that you found the information both interesting and helpful. Our goal is to make style guidance clear, practical, and useful, so it’s great to know it’s resonating with you.
If you ever have any questions or need further support, we’re always here to help.
Warm regards,
Head of Customer Success
LUMI Team
Fast Response
The response to my query was immediate. Both sides worked on the problem and solved it within a couple of hours.
April 19, 2026
Reply from Lumi Reviews
Dear Barb!
Thank you for your kind feedback!
We’re really glad to hear that your query was resolved quickly and that both sides were able to work together efficiently to solve the issue. Fast and effective support is very important to us, so it’s great to know we met your expectations.
If you ever need anything else, we’re always here to help.
Warm regards,
Head of Customer Success
LUMI Team
Reply from Lumi Reviews
Dear Dianne!
Thank you for your message — we’re glad to hear you’ve had a positive experience with us.
We’re sorry to hear you’d like to cancel your subscription. We can certainly help you with this, but we’re not able to process cancellations directly via review messages for security reasons.
Please contact us at customer.care@lumi-app.co with your account details, and our support team will take care of your cancellation as quickly as possible. We’re here to help if you need anything else.
Warm regards,
Head of Customer Success
LUMI Team
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