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Rated 1 out of 5 stars

AVOID THIS COMPANY!!! I would give 0 Stars if i could. I ordered nearly £200 worth of product and Insurance through the company. I haven't revived the order and the company are refusing a refund. I... See more

Company replied

Rated 5 out of 5 stars

They are such a helpful and accommodating team, plus an amazing product at a great price too! I get amazing results for my clients using their filler, which is such a relief after trying many differen... See more

Rated 5 out of 5 stars

I have made my first purchase with this business and can say that I am very impressed how effortlessly it all went. Parcel delivered the next day, well packaged and secured. Will definitely use ag... See more

Rated 5 out of 5 stars

I thought I was I was calling the right number but after that I found the correct number the team replied quickly and connected me to the person responsible overseas. They have amazing products and... See more

Company details

  1. Cosmetic Products Manufacturer

Written by the company

THE GLOBAL FILLER BRAND 🔥 💉 Ultra high purity CE marked HA Filler, sold direct to practitioners & trainers. Beauty, Backed By Science.


Contact info

4.0

Great

TrustScore 4 out of 5

41 reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A superb filler...

A superb filler.... The full range of lumifil are fabulous derma fillers. I have never has any migration issues. They soften and settle really quickly and they last well past a year to a year and a half. I am very happy with this product ♥ ♥

August 16, 2023
Unprompted review
Rated 1 out of 5 stars

My £1000 order has not arrived!

I placed an order for nearly a £1000 worth of products. Also paid a whopping £75 for overseas delivery too, but still haven’t received it.

Called Lumifil in Warrington about ten times and nobody answered the phone.
Left several messages asking for a call back but no one did.

Finally got through after a week of trying and they said they’d check to see where my order was and call me back in ten minutes but that was about three days ago now.
Left several messages again as they didn’t answer my calls. Still waiting to hear back now.

Very disappointed and now worried they have my money and won’t be sending my products any time soon.

Sadly, I wouldn’t recommend this company as their customer service is dreadful and we’ll wait to see if my goods actually arrive.

Watch this space!

October 6, 2023
Unprompted review
Lumifil logo

Reply from Lumifil

Hi Susie. So sorry to hear you had this experience, please allow us to explain the delay. The order was placed 6th October, and this review posted 14th. For international orders, there is a lot of customs paperwork involved to ensure medical materials can be delivered, especially to UAE. Once this has been approved and completed, then we can ship to UAE with standard shipping. We can see UPS successfully managed to deliver the parcel once it landed in UAE, a few days after this review was posted. We apologise for the time taken for the parcel to reach you, however with the nature of the products being shipped, this couldn’t be avoided.

We also sincerely apologise for the issues you had reaching us at HQ, this was an extremely busy week for us with multiple staff absences and was out of the norm for us as a business. If you return to us with your custom we can assure you will not find this same issue again.

If we aren’t able to answer the phone at the moment due to being on another call etc, please feel free to drop us an email (sales@lumifil.co.uk), WhatsApp, or Instagram message, and we can respond to within the hour. We appreciate your custom and feedback.

Thank you,
The LUMIFIL Team

Rated 5 out of 5 stars

best filler

best filler! its my fave filler so far, Chelsea its always very quick to respond and helpful when I need her last min for orders, would highly recommend! - Miss Carter Aesthetics

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

Lumifil is a Game Changer!

I’ve recently tried Lumifil after trialling numerous brands of filler, I can honestly say it is a DREAM to work with. The consistency is so smooth, and the results I can achieve are incredible. The customer service side is amazing, everyone I’ve ever spoken to is so lovely and eager to help!
I’ve also recently had my own lips filled with Lumifil Kiss, after dissolving my previous filler. I was expecting them to go down faster because of starting over but it’s the best my lips have ever held and I’m shocked as I’m always left with lips that’s deflate so quickly!
So excited to bring this into my clinic to use on my clients ❤️

November 12, 2022
Unprompted review
Rated 1 out of 5 stars

Bought this thinking I'd save money…

Bought this thinking I'd save money well used it on my temple's after a fortnight waiting for it to settle its not settled in the place, s I've injection it's actually ran down and settled and gave me to big jowls on each side of my face next to my mouth as I touch the area softly it's like Jelly which tells me there is filler there like 2 Large Sack, s the filler is not strong enough to settle down in the places that I injected and because its cheap korean crap on a korean site I found the same full at £22 so this company DOES NOT MAKE THIS FILLER A CHEAP KOREAN COMPANY MAKES IT I've bought Revolax from Korea and it did the same thing I've had to desolving it with Haluronadaise this filler has made SUCH A MESS OF MY FACE PUFFY EYES SWOLLEN JOWELS THAT KINDA TURKEY LOOK DO NOT WAIST YOUR MONEY ON THIS LOOK UP ON GOOGLE AND YOU'LL FIND IT IN KOREA LIKE I DID THIS SO. called Lumifil DO NOT MAKE THIS FILLER IT'S FALSE SELLING JUST RUBBISH

October 11, 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

I haven’t used this product as yet, however I am incredibly happy with the service I have received from Lumifil so far. I placed an ordered & it was delivered to me within the 48 period that followed. Dpd delivered it in the condition I wish all my parcels are arrived in. Well packaged safe & over all very pleasing.

I shall use the product very Soon & I’ll be sure to let you know how that goes.

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

So helpful and an amazing product

They are such a helpful and accommodating team, plus an amazing product at a great price too! I get amazing results for my clients using their filler, which is such a relief after trying many different types which didn’t meet expectations. Well done Lumifil I will be a customer for life 😊

August 17, 2022
Unprompted review
Rated 5 out of 5 stars

LUMIFIL where do I start………

LUMIFIL where do I start………
THE BEST FILLER, I have been using lumifil solely since March, I have not touched another filler since.

I have like others used many brands and lumifil is my final destination……

I love the results as do my clients, such a smooth filler to use I love that it’s backed by science.

All of the staff are very helpful and friendly, the guys at lumi really do look after their customers, and that is something really rare to find in this day and age.

In my experience it is super important to truly road test a product to really understand it, changing and sticking with lumifil has been a total game changer move for me and has made my business grow from strength to strength.

The 3 ranges of filler lite, kiss and max are such versatile products, I feel since I have solely used lumifil I understand how the products work and how to best use them when it comes to my clients, there are 100s of filler brands out there and i promise you if you trial it correctly on a number of different clients you will see exactly why I love it so much.
The packaging is beautiful and I also have a rolla banner in my salon such great quality and bright.

Ooooo and the filler lasts sooooooo longgggggg.

5 stars from me

Angie Monroe

August 11, 2022
Unprompted review

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