Great communication! I always knew what was going on with my order and shipping. They have a lot of support representatives who personally reach out to make sure everything is clear. I really apprecia... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Picking the right company for GLP 1 ‘s is hard. My experience with LumiMeds has been very positive. Questions are answered via chat or a phone call. NIkki from admin will always get back to me the sam... See more
Company replied
I just started my GLP-1 journey and after some extensive research, I decided on this company. I am so glad that I did. Every agent I have had contact with has been extremely supportive and helpful. I... See more
I started with Lumimeds in October and they have made everything so easy.Quetions answered quickly and different people have have other issues. No matter what they are capable of handling each situati... See more
Company replied
Company details
Written by the company
Lumimeds is a platform that links people looking for medication-based weight reduction treatment with board-certified doctors and nutritionists to assist them find the best treatment alternatives to achieve their goal. Our program is totally virtual, which means you may access our services from anywhere in the United States and will meet with our staff online.
Contact info
United States
- 4159680890
- help@lumimeds.com
- lumimeds.com
4.6
Excellent
645 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lumimeds GLP-1
I’ve used LumiMeds for compounded GLP-1 once my insurance stopped covering it for 9 months now. These are good people. I have had questions and they reply quickly to me in the portal. The compounded meds are exactly the same. I’m happy with their service and have never had any delays in shipment. Just a heartfelt thank you to the team there for providing a much needed service.
April 2, 2026
Reply from LumiMeds
A heartfelt thank you right back to you! 🌟 We’re honored to provide the care and consistency you need to keep reaching your goals, Lisa. ✨
Reply from LumiMeds
It’s our pleasure to make the process as easy as possible for you. 💖 Thank you for sharing your experience, Snezana! ✨
Reply from LumiMeds
Short, sweet, and so appreciated! 🌟 We’re thrilled you're happy with the service and are always here if you need anything, Carly. ✨
Tim was very helpful
Tim was very helpful, guided me to the area I needed, and explained everything thoroughly. I am very pleased with his assistance!
April 2, 2026
Reply from LumiMeds
Clear explanations make all the difference! 🌟 We’re proud of Tim for providing such detailed support. Thank you for sharing your experience and for trusting our team, Linda! ✨
I love how fast they respond to all my…
I love how fast they respond to all my needs and how fast I obtain my meds. Literally the next day.
April 1, 2026
Reply from LumiMeds
Speedy service for a successful journey! 💖 We’re thrilled you're getting your meds so quickly. Thanks for choosing us to be your partner in health, Sam! ✨
Tim was very helpful
Tim was very helpful, patient and knowledgeable. He listened with compassion as I expressed my concerns and gently walked me through the process to renew my order for continuous care.
April 1, 2026
Reply from LumiMeds
This is so touching, Virginia! 💖 Tim truly cares about our patients, and we’re moved to hear his compassion made your renewal process easier. We’re honored to support your continuous care! ✨
Cara was super helpful and stuck with.. Mm
Cara was super helpful and stuck with me through trying to navigate how to swap out prescriptions. I'm very appreciative of her assistance. It made this experience feel easy
April 1, 2026
Reply from LumiMeds
Cara is known for sticking by our patients until the job is done! 💖 We’re thrilled she could help you navigate those changes with ease. We’re always here to help, Kathy! ✨"
Customer service was good
Customer service was good. Not happy about my disease reduction. I know the increased it slightly. Will see if this helps with the appetite suppression. Which is my major issue.
April 1, 2026
Reply from LumiMeds
We appreciate your patience as we work together to find the right balance for you, Laura! Our team is always here to support you through these adjustments! ✨
too soon to tell
too soon to tell, I suggest waiting for 3 month befor asking for feedback
March 31, 2026
Reply from LumiMeds
Fair enough! Real results don't happen overnight, and we respect your perspective on waiting for that full experience before giving a final verdict. We're here for you in the meantime.
Very knowledgeable and extremely…
Very knowledgeable and extremely helpful in what my next steps are. Guided me through the process and directed me on how to do it very informative and very timely.
March 31, 2026
Reply from LumiMeds
Timely support makes all the difference! 🌟 We take great pride in being informative and efficient, so we're thrilled you felt well-directed and supported today, Marilyn. ✨
very helpful outreach
March 31, 2026
Reply from LumiMeds
Proactive care is what we’re all about, Alexandra. 💖 Thank you for the shout-out to our team’s helpful outreach. We’re always looking out for you! ✨
Thank you Lumi Meds
Lumi Meds have been amazing! They respond quickly when I have questions or concerns. The ship time only takes 1-2 days once I’ve requested a refill. Cara’s communication was top notch.
March 31, 2026
Reply from LumiMeds
We love a fast turnaround! 🌟 It’s our goal to make sure you’re never waiting long for a refill. I’ll be sure to share your kind words with Cara—she really is the best at keeping everyone in the loop! ✨
I feel like someone finally listened to…
I feel like someone finally listened to my story and providing excellent customer svc 🙏
March 29, 2026
Reply from LumiMeds
Your journey is personal, and we treat it that way! 💖 Knowing you felt truly listened to is the best feedback we could receive. Thank you for letting us be part of your story. ✨
Everyone has been extremely supportive…
Everyone has been extremely supportive and helpful and nice!
March 29, 2026
Reply from LumiMeds
This truly makes our day, Donna! 💖 Knowing that you’ve felt supported and well-cared for is exactly why we do what we do. ✨
My experience with this company was…AMAZING
My experience with this company was amazing. I had no issues. Got my refills on time. I will be back I need to take a break
March 11, 2026
Unprompted review
Reply from LumiMeds
Refills on time and zero issues—that’s exactly what we love to hear! 🌟 We appreciate the kind words and can't wait to welcome you back when you’ve finished your break. ✨
The Care Team is incredibly responsive…
The Care Team is incredibly responsive and being able to exchange texts is AMAZING in getting questions or concerns answered quickly!
March 29, 2026
Reply from LumiMeds
Healthcare at your fingertips! 🌟 We love that our texting option is making such a difference for you. We’re always just a message away, Leslie! ✨
Excellent Customer Service
I just ordered from LumiMeds and I was able to use my HSA which is a huge benefit! So far they have been quick at responding to my questions and are very knowledgeable. Can’t wait to receive my product!
March 27, 2026
Unprompted review
Reply from LumiMeds
Financial ease and expert advice make for a great start! 💖 We’re happy we could provide both for you. We'll make sure your product gets to you quickly so you can jump right into your journey. ✨
Always great communication from…
Always great communication from LumiMeds. Cara reached out to make sure the address where my med was going was correct. I really appreciate great customer service!
March 29, 2026
Reply from LumiMeds
We believe great service means looking out for the little things. 🌟 I’ll be sure to pass your kind words along to Cara—she’ll be so happy to hear she helped make your experience a smooth one! ✨
Truly great
I was so scared and skeptical to try. But everything’s been perfect. No issues whatsoever. I’m on the monthly plan, I just got my second month ordered. The doctor’s been great, the customer service has been amazing and very responsive and helpful. Everyone’s been great but Kevin, Nikki, and Andy have been awesome. Always available. Super easy. I’ve lost 5 pounds so far.
March 28, 2026
Reply from LumiMeds
We know it can be a leap of faith to start this journey, so we’re thrilled to hear your experience has been seamless! 💖 Kevin, Nikki, and Andy will be so happy to know they’ve made such a positive impact. Congrats on the 5-pound milestone! ✨
Great people and great products.
I started with Lumimeds in October and they have made everything so easy.Quetions answered quickly and different people have have other issues. No matter what they are capable of handling each situation. As far as the product Tirzepatide Great and theirs prices are pretty good considering it is great quality. I started in mid October and I'm down 45 pounds.I even had my granddaughter on Tirzepatide because it is known to help PCOS.I certainly wouldn't start my granddaughter on something I wouldn't take myself.I am very happy with Lumimeds and would not go anywhere else. Thank you and go job!
March 27, 2026
Reply from LumiMeds
There is no higher compliment than trusting us with your family’s care. 💖 We are thrilled with your 45-pound progress and so glad to hear our team has made the process easy and reliable for you both. ✨
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