Luminance Milano Reviews 1,617

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 986 reviews, reviewers had a great experience with this company. Many customers are very happy with the products, finding them to be effective and of good quality, often exceeding their expectations. People appreciate how the products, like foundations and concealers, blend seamlessly, feel light on the skin, and provide a natural finish, effectively covering dark circles and imperfections. The user experience with ordering and applying the products is frequently described as easy and straightforward, with many consumers planning to reorder due to their satisfaction. However, some people were dissatisfied with the delivery service, noting that it could be slow and take several weeks to receive their orders. A few other people also felt that certain products did not perform as advertised, with issues like foundations not adjusting to skin tone or concealers not providing adequate coverage. Additionally, some reviewers expressed concerns about the company's return policy and the manufacturing origin of the products.

What people talk about most

Product

Consumers find product to be positive, with many reviewers describing it as a "game changer" that is... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as flawless, light, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing dissatisfaction over long... See more

User experience

Reviewers highlight positive aspects of user experience, praising the product for being flawless, light, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting quick and timely deliveries,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As an 82 year old, I bought the Luminance Eye Brightener to help disguise my dark lines under my eyes. I liked the case and brush and pink tones which seem to help lighten the lines but don’t total... See more

Rated 4 out of 5 stars

I ordered the Luminance Milano self adjusting foundation. It did not properly adjust to my skin tone , but they provided good follow up and offered a refund. I think this is a newer company - hopef... See more

Company replied

Rated 4 out of 5 stars

Although the product did not work for me, the company refunded my purchase price. So I have to give them an A+ for customer service, However, please be aware, that at this time, returns must be sent... See more

Company replied

Rated 4 out of 5 stars

The products are nice, the under eye cream does work for most of the day with covering dark spots. I also use the powder to cover up oily skin throughout the day. The only con is the delivery service... See more


Company details

Written by the company

At Luminance Milano, we believe that luxury beauty should be accessible, high-performance, and effortless. Inspired by Milan’s timeless elegance and cutting-edge fashion, we create premium makeup essentials designed to enhance natural beauty while caring for your skin. Join thousands of beauty lovers who have discovered the Luminance Milano difference. Because when it comes to beauty, you deserve the best without compromise.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Replied to 97% of negative reviews

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Rated 4 out of 5 stars

I ordered the self adjusting…

I ordered the Luminance Milano self adjusting foundation. It did not properly adjust to my skin tone , but they provided good follow up and offered a refund. I think this is a newer company - hopefully trying to do better. They proved that with good customer care.

May 1, 2026
Unprompted review
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Reply from Luminance Milano

We’re sorry to hear about your experience and appreciate you sharing your concerns. We take feedback seriously and have reached out to you via email. Kindly respond to our message so we can help out.

Rated 5 out of 5 stars

Waiting time for shipment

Waiting time for my product was short! I was surprised when I received it!! I love my under eye powder that isn't a concealer! It feels like I lost 10 yrs. Except my extra skin around my eyes are still there. 😩

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

This product REALLY works!

This product REALLY works!! I have dark circles around my eyes and seriously have tried everything. I’m not an influencer or paid to say this. In fact I rarely even do reviews but I believe this product is awesome.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

The eye highlighter is a miracle…

The eye highlighter is a miracle worker! I also use the green for the small purple areas and set all of it with the setting powder. Got my sister hooked as well...we're both in our 70's and these 3 products help us look instantly refreshed!

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

it was too pink!

May 20, 2026
Unprompted review
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Reply from Luminance Milano

Thanks for bringing this to our attention! I've checked and noticed you did not send us an email prior to posting your review. We take feedback seriously and have reached out to you via email instead. Kindly respond to our message so we can help out.

Rated 5 out of 5 stars

Works as promised!

Honestly, this is one of the very few items I've purchased online that I feel meets its promise. The formula is light and creamy and goes on with no problems. I instantly look better, lol; more awake and refreshed. It blends easily with my tinted moisturizers so I don't look like a weird raccoon. I totally recommend the product.

May 18, 2026
Unprompted review
Rated 1 out of 5 stars

I am so disappointed with Luminance…

I am so disappointed with Luminance Milano. I was not happy with the make up and I asked for my refund. They said I would have to send it all the way back to China on my dime or I can settle for 30% back on my card. When I was not happy with that they offered 50% back on my card. They said their refund policy was in the details when they advertise their product. Buyer beware you will be responsible for the return back to China, which can cost upwards of $20-$30 and that’s if you successful otherwise you need to settle for 30% or 50% whatever you decide, you’ll settle for. Very disappointed and will never order anything from this company again.

May 18, 2026
Unprompted review
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Reply from Luminance Milano

We’re sorry to hear about your experience and appreciate you sharing your concerns. We take feedback seriously and have reached out to you via email. Kindly respond to our message so we can help out.

Rated 1 out of 5 stars

didn’t see any improvement in the look…

didn’t see any improvement in the look of my skin…bags not cover and pore remover did nothing. won’t be buying again

May 19, 2026
Unprompted review
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Reply from Luminance Milano

Thanks for bringing this to our attention! I've checked and noticed you did not send us an email prior to posting your review. We take feedback seriously and have reached out to you via email instead. Kindly respond to our message so we can help out.

Rated 5 out of 5 stars

Excellent coverage

Excellent communication regarding shipment, location, and estimated time of delivery. Under eye concealer is as promised.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Money back guarantee costs you ALOT to return

So, you can forget about getting your money back with the 30 day money back guarantee. Here's what I found. No matter how I prepped my skin beforehand, this product amplifies any skin imperfections, and settles into pores making them appear both larger and uncovered. I tried it 10+ times with various bases and primers and the results were always the same. Also tried without anything on skin before application, and the results were always the same - brushing, sponging, working with my fingers just trying to get the product worked into my skin and have it covered smoothly. Nothing worked. I've niw just returned the product because of the assured money back guarantee. However since it's at your expense, and the product needs to be returned to CHINA, the cost to do so is $32, for product that cost $50. So if you are willing to try this with the understanding that you are going to kiss $32 goodbye if it doesn't meet your expectations -have at it!

May 18, 2026
Unprompted review
Luminance Milano logo

Reply from Luminance Milano

We’re sorry to hear about your experience and appreciate you sharing your concerns. We take feedback seriously and have reached out to you via email. Kindly respond to our message so we can help out.

Rated 1 out of 5 stars

I have sent numerous emails asking how…

I have sent numerous emails asking how to cancel my subscription? A subscription I did not even sign up for?
I have not heard a word, which means I have to cancel the credit card they took the payment from. Terrible service. I should of checked the reviews. I want to know how my purchase turned into a subscription that I cannot cancel?

May 15, 2026
Unprompted review
Luminance Milano logo

Reply from Luminance Milano

We’re sorry to hear about your experience and appreciate you sharing your concerns. We take feedback seriously and would like to investigate this further. Please contact us directly with more details, and we’ll do our best to address the situation.

Rated 5 out of 5 stars

Total Satisfaction

I have always had dark circles under my eyes, and over the years have used so many concealer products which have always pulled at my skin. The Luminance Milano light, creamy, and refreshing concealer that you can easily apply with your finger by swirling from the compact case and tapping under your eyes has been my salvation in my aging years! I highly recommend this product and cannot wait to try some of their other lines…ordering online is a day and effortless, and delivery is quick! I have experienced total satisfaction with this product!

May 17, 2026
Unprompted review

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