Lumineorganics Reviews 

1,694
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,675 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness and promptness of the support team. Many people appreciate the quick response times, even on weekends or after hours, with issues often resolved immediately and without fuss. Reviewers are also generally satisfied with the products, noting their effectiveness in areas like skin improvement and body odor control. However, some customers experienced issues with orders not arriving or being significantly delayed, leading to frustration and requests for refunds. A notable number of people also reported being unknowingly signed up for subscriptions after making a one-time purchase, which they found misleading. Despite these concerns, the company's customer service was often able to resolve these subscription issues quickly when contacted.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many expressing satisfaction with the effectiveness... See more

Customer service

Customers had positive experiences with customer service, with many reviewers praising the fantastic and... See more

Order

Reviewers highlight ambiguous aspects of order, with many reporting issues like unexpected subscriptions and... See more

Response time

People report positive experiences with response times, with many customers praising the quick and immediate... See more

Subscription

Users describe ambiguous interactions with subscription, with many reporting they unknowingly signed up for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product did take 2 and a half weeks to arrive to me in the UK but all was good once it came. I did contact customer service and they were very helpful. I'm not sure if I am going to continue the s... See more

Rated 5 out of 5 stars

Fantastic customer service! Helpful & prompt. Thank you Melika. The products rock too ! I’ve been taking Lumine organics & it does exactly what the 3 simple ingredients states it will do…defeats body... See more

Rated 5 out of 5 stars

I ordered 3 bottles of multi collagen peptides . The order came quickly and was well packaged . The collagen is brilliant , just 3 pills a day , being in my 60 s my neck was going crapey. I have tr... See more

Rated 5 out of 5 stars

I mistakenly took out a subscription when I just wanted to try the product first. I ended up with a bit of a stock pile. I contacted Lumineorganics & although I didn’t expect a reply immediately as it... See more



Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(1,694)

1,689 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent Customer Service

Although I am very frustrated that I didn't receive, nor was able to track my package in the 2 plus weeks after clearing customs, I am very satisfied with the customer service that I received.
They responded in a timely manner and resolved my matter to my satisfaction.

June 17, 2026
Unprompted review
Rated 4 out of 5 stars

Only been taking Lumine nad for 3weeks…

Only been taking Lumine nad for 3weeks so cannot really comment yet on product however my order was short of 2xbtles, Got intouch with customer service and they were brilliant sorted problem out and received the extra order within 2 weeks, I would give 5stars for customer service but early days gor product so only gave 4 stars

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Very good to work with!

I want to say this is an upright good company. If you are not happy with something, they will try to work with you. A rare wonderful company in today’s greedy world!!!

June 16, 2026
Unprompted review
Rated 4 out of 5 stars

Great customer service

I think there was a misunderstanding on my part about the order. They were very quick to respond and refunded my money. Great customer service.

June 16, 2026
Unprompted review
Rated 2 out of 5 stars

I'll just check ... Oh.

Opened Facebook onto a conversation about collagen. It was really helpful and I resolved to buy but I wanted to check I had seen all the information, but I couldn't find an original post, just replies.So I clicked on the icon. This person had been asking about collagen and been recommended lumine organics again and again, occasionally asking about another product they happen to make. And ah, there, it says sponsored. But you had to really go digging to find that. I looked at the other converses; not genuine either. I felt sickened at such a sneaky surreptitious manipulation. I don't know about the product but I don't trust them at all.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I found it necessary to contact customer service. Falph was the representative and he was wonderful. He was quick in responding and replying to my emails. He 100% resolved my issue. Thank you.

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

Do not be SCAMMED!!

Do not be SCAMMED!!! They advertise you will receive 80 days of collagen tabs. You will only receive 30 daysI have contacted them and asked for remaining order and to point out their VERY misleading information on the website and they have suddenly gone silent. I wish Id read other peoples reviews before I wasted my money. AVOID!!!!!!!

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

S-C-A-M

SCAM! DO NOT BUY!!! Wild that even on this app, about app credibility, that there are enough bots in these reviews to skew it to appear as if you can trust this site. I got drawn in by the advertising and too good to be true ingredients, effectiveness. Ordered 3 bottles. Never heard from them since. I’ve sent multiple emails to customer service and haven’t ever heard back. The number provided is always busy, get ahold of no one. Tracking number leads you no where. The scammers these days are getting good with fake pictures, addresses, and numbers to seem authentic. Learn from my mistake and DO NOT SHOP HERE. I’m disputing the charge with my bank.

May 24, 2026
Unprompted review
Rated 1 out of 5 stars

Never arrived

Ordered on June 3rd, heard absolutely nothing since. It’s tracked with Shop but not a single update other than ‘order received’. They reel you in with fake Facebook posts full of comments raving about the products but they’re bots - all the same format. Don’t waste your time.

June 3, 2026
Unprompted review
Rated 1 out of 5 stars

Product not received after 20 days

Ordered on 27 May (UK). Still not received order and replacement not yet sent despite me contacting customer services four times. They respond fairly quickly to emails but haven’t actually actioned anything. Very disappointed as I was looking forward to trying the product. Now I am just £30 out of pocket and still have the same colour teeth 😢

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Just purchased three bottles hopefully…

Just purchased three bottles hopefully this will help me. Didn't want to reorder till I found the results out. Contacted Customer Services they rectified so I wasn't on a repeat order. Hope the tablets are as good as the Customer Service thanks x

June 13, 2026
Unprompted review

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