Luminous Terrace Reviews 32

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I’m quite nervous when it comes to internet shopping. Was thrilled when the package for the clock lamp I ordered arrived and it looks and works exactly as advertised. It looks really stunning. I’ve ju... See more

Company replied

Rated 1 out of 5 stars

I ordered 2 corner lights. I received 1 and the one that came did not work. I reached out to customer support to get a replacement and sent the second one. they asked me for photos. I sent them. It's... See more

Rated 5 out of 5 stars

The lamps are what I expected. I did have difficulty setting them both at white light only which is all I want from them. Given that there are rwo of them, it took me a few attempts before I realised... See more

Company replied

Company details

  1. Lighting Store

Written by the company

Set a delightful mood for life. It's all about creating the ambiance to taste and live every moment.


Contact info

4.0

Great

TrustScore 4 out of 5

32 reviews

5-star
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Rated 5 out of 5 stars

Got the lamp

Got the lamp, as advertised. It came in the time promised and it was as cool as we hoped it would be and for a decent, fair price. And that's all I have to say about that.

December 27, 2021
Rated 1 out of 5 stars
Luminous Terrace logo

Reply from Luminous Terrace

Hi James, Luke here at Luminous Terrace. Apology for the delay - I can confirm that your order is still in transit. We never received your request of refund, and we would be happy to do so if you reached out to us. Our support team will be in contact soon. Sorry again for this miscommunication.

Rated 5 out of 5 stars

Excellent product, better than expected!!

Excellent product! Our 10 year old assembled it by himself for his sister!!! Fits the space perfectly and looks classy and perfect!

December 13, 2021
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Reply from Luminous Terrace

Thank you for the review! We are so pleased to see that it's so easy to assemble :))) Enjoy the light!

Rated 5 out of 5 stars

Wonderful service

Wonderful service, arrived very quick and beautiful light. Used in my crystal bowl meditations

December 6, 2021
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Reply from Luminous Terrace

Thank you so much Tina! It's our pleasure to help! Enjoy :)

Rated 5 out of 5 stars

Fantastic Service

My experience with Luke at Luminous Terrace has been nothing short of incredible.

His communication, product knowledge and service above the normal and even the exemplary has blown me away.

The products are fantastic and I can not recommend not only the products but the after sales service from this company.

Thank you.

November 8, 2021
Luminous Terrace logo

Reply from Luminous Terrace

Thank you so much Aaron! And thank you for your patience - it's always our pleasure to help! Take care :)

Rated 1 out of 5 stars

The thing doesn’t even work

The thing doesn’t even work. I’m want to throw it off the balcony

November 4, 2021
Luminous Terrace logo

Reply from Luminous Terrace

Hi Mario, Luke here. Sorry for our late response - we can send a free replacement immediately if there is any problem with the light. Our support team will be in contact soon.

Rated 5 out of 5 stars

Super cool lamp

I bought this lamp for my husband's office/gamer room, and he loves it! He's even thinking about buying a second! Super cool light and so many different effects.

October 25, 2021
Luminous Terrace logo

Reply from Luminous Terrace

Hey Heather, thank you so much for the review and I'm happy to see you liked it! Let us know if you need a hand anytime.
Luke

Rated 3 out of 5 stars

Communication was good

Communication was good, delivery time was good.
The product itself works fine and has quite attractive lighting, however I feel like I’ve purchased it from Ali express as it feels cheap in the construction, but I’m mostly disappointed about the fact that it doesn’t come with batteries for the remote.

October 12, 2021
Rated 5 out of 5 stars

great service

great service
super quick shipping and tracking and the item works perfectly! just as described and was packaged well. I definitely recommend it!

September 30, 2021

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