Keep you in the loop, answer my email, however, I cannot track the parcel myself using the app
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See what reviewers are saying
I’m quite nervous when it comes to internet shopping. Was thrilled when the package for the clock lamp I ordered arrived and it looks and works exactly as advertised. It looks really stunning. I’ve ju... See more
Company replied
I ordered 2 corner lights. I received 1 and the one that came did not work. I reached out to customer support to get a replacement and sent the second one. they asked me for photos. I sent them. It's... See more
The lamps are what I expected. I did have difficulty setting them both at white light only which is all I want from them. Given that there are rwo of them, it took me a few attempts before I realised... See more
Company replied
Company details
Written by the company
Set a delightful mood for life. It's all about creating the ambiance to taste and live every moment.
Contact info
102 Ln. 80 Wenlin N. Rd., 112, Taipei City, Taiwan
- +1(364)888-5018
- support@luminousterrace.com
- luminousterrace.com
Not working !!
December 28, 2021
Got the lamp
Got the lamp, as advertised. It came in the time promised and it was as cool as we hoped it would be and for a decent, fair price. And that's all I have to say about that.
December 27, 2021
Never received my order and no refund.
December 15, 2021
Reply from Luminous Terrace
Hi James, Luke here at Luminous Terrace. Apology for the delay - I can confirm that your order is still in transit. We never received your request of refund, and we would be happy to do so if you reached out to us. Our support team will be in contact soon. Sorry again for this miscommunication.
Excellent product, better than expected!!
Excellent product! Our 10 year old assembled it by himself for his sister!!! Fits the space perfectly and looks classy and perfect!
December 13, 2021
Reply from Luminous Terrace
Thank you for the review! We are so pleased to see that it's so easy to assemble :))) Enjoy the light!
Wonderful service
Wonderful service, arrived very quick and beautiful light. Used in my crystal bowl meditations
December 6, 2021
Reply from Luminous Terrace
Thank you so much Tina! It's our pleasure to help! Enjoy :)
Fantastic Service
My experience with Luke at Luminous Terrace has been nothing short of incredible.
His communication, product knowledge and service above the normal and even the exemplary has blown me away.
The products are fantastic and I can not recommend not only the products but the after sales service from this company.
Thank you.
November 8, 2021
Reply from Luminous Terrace
Thank you so much Aaron! And thank you for your patience - it's always our pleasure to help! Take care :)
The thing doesn’t even work
The thing doesn’t even work. I’m want to throw it off the balcony
November 4, 2021
Reply from Luminous Terrace
Hi Mario, Luke here. Sorry for our late response - we can send a free replacement immediately if there is any problem with the light. Our support team will be in contact soon.
Super cool lamp
I bought this lamp for my husband's office/gamer room, and he loves it! He's even thinking about buying a second! Super cool light and so many different effects.
October 25, 2021
Reply from Luminous Terrace
Hey Heather, thank you so much for the review and I'm happy to see you liked it! Let us know if you need a hand anytime.
Luke
Very happy with the customer attention I get
Fast delivery, responsive customer service.
October 17, 2021
Communication was good
Communication was good, delivery time was good.
The product itself works fine and has quite attractive lighting, however I feel like I’ve purchased it from Ali express as it feels cheap in the construction, but I’m mostly disappointed about the fact that it doesn’t come with batteries for the remote.
October 12, 2021
great service
great service
super quick shipping and tracking and the item works perfectly! just as described and was packaged well. I definitely recommend it!
September 30, 2021
The light is beautiful-however I was…
The light is beautiful-however I was sent the wrong colour I ordered black and I received a white one. Nevertheless -for the best in the end as my walls are white so it blends in.
September 28, 2021
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