I've send luminus a question thru the online form about some information around the different ways of payment and the next day I recieved a call. I didn't have the time then and coundn't pick up. Over... See more
Company replied
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See what reviewers are saying
Four out of five is a very good score, but there always needs to be room for manoeuvre. I find Luminous much easier to deal with than some companies.
Company replied
After the acceptance of the offer, the salesman never picked up the phone again or replied to any of my messages. Installation workers were messy, used materials from me and never returned, left a mes... See more
Company replied
Unfortunately, I left Belgium and stopped my contract with Luminus. But I appreciate this company for its service. Everything was great, especially after 2 years of struggling with Eneco.
Company replied
Company details
About Luminus
Written by the company
Leading energy solutions for home and business
✔ Competitive tariffs
✔ Fixed & variable contracts
✔ Sustainable energy solutions
✔ N°1 in wind & water in Belgium
✔ Exclusive loyalty benefits
✔ Great customer service
Compare, save and become a customer in minutes:
Products & services
✔ Luminus Comfy: NL | FR
✔ Solar panel installation: NL | FR
✔ Sustainable energy solutions: NL | FR
✔ Saving tips: NL | FR
Contact & support
At Luminus, we want to support our customers in the best possible way. Do you have a question? Get in touch through the following channels:
🔍 See FAQ: NL | FR
✉️ Complete Form: NL | FR
💬 Chat via Messenger
📞 078 150 210
Download the My Luminus app
Always have your personal customer zone at hand with the My Luminus app.
Discover the features:
✔ adjust monthly payments
✔ consult invoices and payment
✔ track your energy consumption
✔ change your personal data
✔ adjust payment method
… and more! Available for Android and iOS:
✔ Competitive tariffs
✔ Fixed & variable contracts
✔ Sustainable energy solutions
✔ N°1 in wind & water in Belgium
✔ Exclusive loyalty benefits
✔ Great customer service
Compare, save and become a customer in minutes:
Calculate Your Rate
Products & services
✔ Luminus Comfy: NL | FR
✔ Solar panel installation: NL | FR
✔ Sustainable energy solutions: NL | FR
✔ Saving tips: NL | FR
Contact & support
At Luminus, we want to support our customers in the best possible way. Do you have a question? Get in touch through the following channels:
🔍 See FAQ: NL | FR
✉️ Complete Form: NL | FR
💬 Chat via Messenger
📞 078 150 210
Download the My Luminus app
Always have your personal customer zone at hand with the My Luminus app.
Discover the features:
✔ adjust monthly payments
✔ consult invoices and payment
✔ track your energy consumption
✔ change your personal data
✔ adjust payment method
… and more! Available for Android and iOS:
We remain committed to sustainable energy
Written by the company
- Luminus, leader in energy transition
- Our 300 Belgian wind turbines produce green electricity and have a total capacity of 807 MW. This makes us number 1 in Belgium. Our 7 hydroelectric power plants also lead the way in our country, supplying 60,000 households with electricity.
5-star service
Whatever happens, our team is here for you.
The Vlaamse Nutsregulator has once again awarded our customer service 5 stars. We remain available to assist you by phone or chat.
Contact info
Brussels, Belgium
- luminus.be
88% satisfaction for the My Luminus app
4.3
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Luminus keep me updated to the market
January 6, 2025
Reply from Luminus
Hi Crook,
Thank you so much for your feedback ! We are very pleased to hear that everything is going well. Please do not hesitate to contact us if you have any question. Have a nice day ! ^The Luminus Team
good smooth service
December 30, 2024
Reply from Luminus
Hi Vince,
Thank you so much for your feedback ! We're very pleased to read that everything is going well. Don't hesitate to contact us if you have any question. Kind regards, ^The Luminus Team
Reply from Luminus
Hi Pia, thanks for your feedback! We love to hear that you are satisfied with our service and services. After all, that's what we strive for! Greetings, the Luminus team
Top service
December 9, 2024
Reply from Luminus
Dag Amin, wat fijn om dat te horen. Bedankt voor jouw waardevolle feedback! Groeten, het Luminus team
Au service telephonique on m’a bien…
Au service telephonique on m’a bien explique comment avoir mes factures par courrier electronique. Merci encore !
December 9, 2024
Reply from Luminus
Bonjour Nian,
Merci beaucoup pour ce retour 5 étoiles ! Nous sommes très heureux de lire que nos collègues aient pu vous aider et vous guider. Merci à vous pour votre fidélité. N'hésitez pas à nous contacter si vous avez la moindre question. Belle journée ! ^L'équipe Luminus
Thanks for your good services
December 2, 2024
Reply from Luminus
Hi Michael,
Thank you for your 5 stars feedback ! We're very glad to hear that your enjoyed our services. Don't hesitate to contact us if you have any question. Kind regards, ^The Luminus Team
I wasn't being certified because I…
I wasn't being certified because I still see that he on it
November 12, 2024
Reply from Luminus
Hi Frank,
We're sorry to hear that you encountered some problems... Don't hesitate to contact us by sending us a pm on our Facebook page and give us your client number. We will then be able to help you. Kind regards, the Luminus Team
Reply from Luminus
Bonjour,
Merci pour ce retour encourageant ! Nous sommes ravis de pouvoir répondre à vos attentes et de vous compter parmi nos clients.
Bien cordialement,
L’équipe Luminus
Awful client service, unwilling to fix their mistakes
They gave our counter (being used away) to another client, which lead to our counter being sealed by sibelga without notice. As a result I would have gone a week without electricity as they refused to ask sibelga for the accelerated service. I wasted 2 days for hours on the phone with their customer service being given different information by different people and having some outright lie to me on the phone.
I changed provider and the problem was solved in under 48 hours despite luminus claims an 'urgent ' solution didn't exist.
Awful client service
October 21, 2024
Unprompted review
Reply from Luminus
Hi Armand,
We're very sorry to hear that you weren't helped by our colleagues... We understand your disappointment regarding this situation. If you still need our help in any way, please don't hesitate to send us a pm on our Facebook page, we will be able to help faster. Kind regards, ^the Luminus Team
Reply from Luminus
Dag Abdirahman, wat fijn om deze review te lezen! Bedankt hiervoor. Groeten, het Luminus team
Times are gone for this thieves
Times are gone for this thieves, 1 day you pay after the day that you must pay ,they makes the payment much higher, also they don't makes the payments less when the energy is cheaper:((, also with a non fixed contract:((...I CHANGE!!....to expensive....don't think or dream I gone change my opinion....:(( all this for 22 eur!!
October 24, 2024
Unprompted review
Reply from Luminus
Hi Dyannah, thank you for your feedback. You can change your monthly facturation at any time via your personal customer area My Luminus. You can also contact us on Facebook if you have any questions or need help. We will be happy to check your rate! Greetings, the Luminus team
Reply from Luminus
Un grand merci pour votre avis positif, ça nous fait très plaisir !
L'équipe Luminus
Hello I have a huge problem with…
Hello I have a huge problem with Luminustrustbank.org. The support is rude and doesnt want to help. I am new Customer and I cant do any transfer of my money to my Eu account untill i will not buy a CODE for about 200 PLN (BECAUSE I AM FROM POLAND ).THE COMPANY FOR WHO I WAS DOING SOME JOB SENT THE MONEY TO THAT BANK &NOW I AM STOPPED until.i will not pay the money for that CODE. No one wants to help me and my money are still on account lumintrustbnk.org.
Does any one here can advice what can I do to take my money from the Account ?Now I cant do any transaction. How its possible?
September 23, 2024
Unprompted review
Reply from Luminus
Hi Aneta, it seems like you gave the wrong company a review. This is Luminus, a Belgian electricity and gas provider - not a bank. It seems like you are talking about Lumin Trust Bank. We recommend you to contact the correct customer support to get help with this issue. Good luck! Kind regards, Luminus team
Communication issue
Communication issue. Please see my last report.
By the way, I dont have Facebook.
August 20, 2024
Reply from Luminus
Hi Eduardo, thank you for bringing this to our attention. Could you send us a private message on Facebook? Then we can review this for you and get back to you as soon as possible. Thanks in advance! Greetings, the Luminus team
https://www.facebook.com/LuminusEnergie
They will punish you for any problem that you have nothing to do with
They say that the direct debit of my bank failed because of a mysterious reason which only Luminus has experienced. There are 3 more companies that get the monthly bill automatically from my bank account and I've never had any problem with them. My bank says there is no issue with my direct debit. All of a sudden Luminus can't get the money from my account (two months in a row) and then they punish me with 8 Euros every month. Why do you always have to be this corrupted? Don't you know any other manner? I am disgusted by this world because of the corruption companies like you create.
July 1, 2024
Unprompted review
Reply from Luminus
Hi Gizem, we are very sorry to read that you had a negative experience with our your bill. Could you send us a private message on Facebook? Then we can help you more specifically and hopefully fix the situation as soon as possible. Thanks in advance! Greetings, the Luminus team
I get calls for the last 2 weeks,2…
I get calls for the last 2 weeks,2 times a day and asked to not call back but they keep calling (yes asked multiple time to stop)
June 27, 2024
Unprompted review
Reply from Luminus
Hi Tonny, we would like to apologize for the inconvenience we have caused. We advise you to register your number on The Do Not Call Me List (https://www.dncm.be/en/home), which is regulated by law. If you register your telephone number on this list, companies engaging in commercial telephone campaigns must delete your telephone number from their contacts lists. Greetings, the Luminus team
Très bon service
June 17, 2024
Reply from Luminus
Bonjour Kathy, merci beaucoup pour ce retour! Quel plaisir de lire que nos services vous plaisent. Nous restons disponibles si vous avez la moindre question. Belle journée! ^L'équipe Luminus
Reply from Luminus
Bonjour Hassan, merci beaucoup pour ce retour positif. Nous sommes ravis de lire que nos services vous plaisent. Nous restons disponibles si vous avez la moindre question. Belle journée ! ^L'équipe Luminus
Reply from Luminus
Votre retour positif illumine notre journée ! Merci d'avoir partagé votre expérience agréable avec nous.
L'équipe Luminus
Reply from Luminus
Dag Melissa, dat maakt ons blij! Bedankt voor jouw review. Groeten, het Luminus team
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