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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, most reviewers were let down by their experience overall, calling the purchases a total waste of money. Consumers frequently reported that the items received were extremely small, poorly made, and completely different from the promotional videos and advertisements. Buyers also noted that the materials used were exceptionally thin and fragile, rendering the products entirely useless for everyday tasks. Some reviewers were not happy with the customer support, stating that they sent multiple emails but never received any response or assistance. Additionally, people mentioned that their orders failed to arrive on time or were delayed significantly without proper tracking updates.

What people talk about most

Product

Reviewers highlight negative aspects of product quality, expressing widespread disappointment with items that... See more

Quality

Reviewers mention negative feedback about quality, expressing profound disappointment with substandard items... See more

Price

Users describe negative interactions with price, frequently calling the items an absolute rip-off and a total... See more

Response time

Customers experienced significant frustration due to the lack of response time, noting that multiple emails... See more

Order

Customers consistently note negative experiences with order fulfillment, highlighting that purchases never... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Total rubbish! Cloths that arrived are not the same as the ones in the video, utter shoddy, in the true sense of the word, rubbish. Don't waste your money. Can't believe I fell for this total scam. I... See more

Rated 1 out of 5 stars

I have been ripped off on 2 items which I bought myself as a Christmas present. The log splitter is pathetically small and is incapable of splitting event the thinnest of planks! And the chainsaw shar... See more

Rated 1 out of 5 stars

Absolute rip off. Advertisement clearly shows a good sizeable cloth ….what you actually receive is barely big enough to wipe your nose on. Totally misleading selling technique so be warned.

Rated 1 out of 5 stars

Totally misleading. Nothing like the adverts, just pieces if felt. Fake review info on website. They remove negative comments and have blocked me on social media.They ignore requests for refunds. Got... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

77 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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1.2

All reviews

(77)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible customer service.

I wished to return an unsatisfactory item I had ordered and, following their procedure, I emailed them but I have heard absolutely nothing from them and I shall certainly never order anything else from them. An awful company!

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

Shocking advertising

Shocking advertising. Came without the bucket, doesn’t rinse as there is no Velcro to hold the pad. Should be sold for parts not as a product. Waste of time and money

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Lumio does NOT stand by its own adverts

Bought some “magnificent” cleaning cloths in good faith the ad showed a pile of fluffy/bulky looking cloths. What I received was very different! Tried to contact Lumio (as their “advert” said “no hassle returns - refunds - within 90 days” I asked to return/refund for substandard goods - they just didn’t reply. Sent request again (twice) still haven’t heard from them. DO NOT USE THIS COMPANY they are liars and scammers.

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling product - Avoid this ‘company’

Can’t believe I let myself be hooked in to buying the ‘microfibre’ cloth without checking out the Trustpilot reviews. Absolutely useless product but not sure it’s worth the effort of trying to get a refund! AVOID!

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

PLEASE DO NOT WASTE YOUR MONEY

PLEASE DO NOT WASTE YOUR MONEY
Although they keep advertising please don’t be pulled in, still not received my order, emailed three times no reply. Not sure how these companies get away with treating people these way?

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Scammed!!

I bought the pack of 20 Lumio glass cleaning microfibre cloths and received small black felt cloths that are hard and scratchy! It doesn't clean at all!! I'm so disappointed!!!
The video looked so good. They are see through thin felt and not microfiber at all. Scam!

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM - self contained solar fountain.

Bought a self contained solar fountain on offer for half price at £14.90 including delivery. Their advertising gave the impression that this item was manufactured in the UK and of a premium quality to the similar items offered by companies bought from overseas. I purchased the item and tracked its delivery which was from China. Rather confusing since I was led to believe ( through their advertising) that the item was manufactured in the UK. What arrived in a battered and appeared to be a re-used brown box (unlike the white and blue box with Lumio’s company name printed on it as seen in the advertisement) was a cheap plastic non-workable item with Instructions on how to construct written in broken English. I purchased exactly the same item from Temu for £4.77, arriving in a similar brown box and enclosing exactly the same written sheet of instructions and this self contained solar panel worked for approximately two weeks but then failed miserably hence why I purchased from Lumio UK thinking I was to receive an item of superior quality. I feel Lumio UK are just distributors and purchase all items from China. I have sent 11 emails asking for a refund without any response. I have even left comments on Lumio UK’s advertisement shown via Facebook stating it’s a scam but to no avail. I wonder if trading standards would be interested. Do not purchase from this company.

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM - AVOID AT ALL COSTS!!

SCAM! Bought what I thought was microfibre cloths for windows but what I received was a bag full of felt. Sent email asking for refund but have read someone else’s review that was ordered at the same time as mine where it says no communication or refund.

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

Scam!!

Scam!!! DO NOT BUY!!!
Bought some “amazing” cleaning clothes. Supposed to be streak free finish. The clothes were just little pieces of really cheap felt. Absolutely rubbish!!!

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Purchased a chain saw sharper

Purchased a chain saw sharper. Cheap fake one arrived from 8 weeks later. The product is a health and safety risk of the highest order. No instructions, poorly made. Just a waste of £20.

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

Leave Alone

Item not suitable. Sent numerous emails to activate return process, emails rejected stating user unknown....Then tried to email using the contact email address to date no reply...Avoid this company is my advice...

July 24, 2025
Unprompted review

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