LUMIQ Reviews 55

Reply from LUMIQ

Jan 23, 2025

Thank you for sharing your feedback. We understand your concerns, and we want to clarify that defective units are definitely not subject to a restocking fee. However, after reviewing your case, we found that your bottle was not defective. The issue appeared to be related to the bottle not being screwed on correctly, which is simply a matter of attaching the generator base to the BPA-free Tritan bottle. We provided instructions for this, and if you need additional assistance, we are happy to guide you through the process.

If you believe your bottle is defective, we kindly ask that you provide a short video proof so we can review the situation and offer the appropriate resolution.

We are committed to providing excellent customer service, and if you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!

Reply from LUMIQ

Jan 12, 2025

Thank you for sharing your feedback. We’re sorry to hear about your experience and truly appreciate the opportunity to address your concerns.

Regarding the sound effects, these can be easily turned off in the settings menu if you find them bothersome. As for the droplets discharged from the bottom of the bottle, this is an intentional design feature that helps remove byproducts such as residual chlorine, ozone, and other oxidizing compounds generated during the electrolysis process. This ensures that the water produced is of the highest purity and safe for consumption.

If you have a bottle that is not charging or functioning as expected, we kindly ask for a video demonstrating the issue. Once we receive this, we’ll gladly assist with a replacement or a return for a refund, as customer satisfaction is very important to us.

We also want to assure you that reviews, both positive and critical, are important to us. If there is a delay in publishing, it’s likely due to the review process, but we welcome all honest feedback as it helps us improve.

Thank you for bringing these matters to our attention, and please don’t hesitate to reach out so we can help resolve this for you. Your satisfaction is our priority, and we’re here to support you.

Reply from LUMIQ

Jan 12, 2025

Thank you for sharing your experience. We’re truly sorry to hear about the issue with your bottle and understand how frustrating this must be.

Our 13-month warranty covers defects in materials or workmanship but doesn’t include wear and tear, such as charging-related issues caused by regular use over time. We requested a video to better understand the problem, and based on our assessment, it fell outside the warranty coverage.

We offered a $60 discount on a replacement as a goodwill gesture, as we truly value you as a customer. We’re sorry to hear this didn’t meet your expectations and appreciate your feedback. Please don’t hesitate to reach out if you have further questions or concerns—we’re here to help.

Thank you for giving us the opportunity to respond.

Reply from LUMIQ

Dec 30, 2024

Thank you Mia!

We're really happy we have been able to help you.

Reply from LUMIQ

Jan 12, 2025

Thank you for sharing your feedback. We’re truly sorry to hear about your concerns and appreciate the opportunity to address them.

We’d like to clarify that your second purchase was for a replacement BPA-free Tritan component after the original part of your Ultra bottle was broken, not a complete bottle. According to tracking details, this item was delivered to you on December 12, 2024, at 4:44 pm.

If there’s still an issue with your order or you believe you’ve received the wrong item, please don’t hesitate to reach out to us. We’re here to help and want to ensure you have everything you need for a positive experience with our products.

Thank you for giving us the opportunity to assist you. Your satisfaction is very important to us, and we’re committed to resolving this for you.

Reply from LUMIQ

Jan 12, 2025

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced with your product. At LUMIQ, customer satisfaction is our top priority, and we always strive to address concerns promptly and fairly, typically within 24 hours.

In addition to our 30-day return window, we offer a 13-month warranty on all our products. If you encounter any issues beyond the return period, you are still eligible for a replacement or refund under the warranty. Once we receive the bottle, we will proceed with the necessary resolution.

Please feel free to reach out to us directly, and we will assist you with the return process or any other concerns. We are committed to ensuring your satisfaction.

Thank you for your understanding, and we appreciate the opportunity to resolve this matter.

Reply from LUMIQ

Jan 12, 2025

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and appreciate the opportunity to address your concerns.

We understand how frustrating it can be when a product doesn’t perform as expected. While our return window is 30 days, if your bottle has stopped working, we’re more than happy to assist you with a replacement. All we ask is for a short video showing the issue so we can process the replacement quickly.

If you’d prefer a refund, we can also proceed with that once the item has been returned to us. Please don’t hesitate to reach out to us directly so we can make this right for you.

Your satisfaction is very important to us, and we’re committed to resolving this for you as quickly as possible. Thank you for giving us the opportunity to assist you.

Reply from LUMIQ

Dec 30, 2024

I’m truly sorry to hear about your frustration with your bottle and the experience you've had with us. As a small business, we take customer feedback very seriously and want to make things right.

We want to clarify that our return policy does allow for returns, even if the product has been used, provided the unit is defective or not performing as expected. If you believe there is an issue with the hydrogen concentration or any other aspect of the product, please reach out to us so we can guide you through returning the bottles. Once we receive them, we will be happy to either offer a refund or send a replacement, depending on your preference.

Your satisfaction is very important to us, and we’re here to assist you in any way we can. Thank you for your understanding, and we look forward to making this right for you.

Reply from LUMIQ

Jan 12, 2025

Thank you for sharing your feedback. We are sorry to hear about your concerns and would like to address them directly.

The LUMIQ™ 2.0 is designed to produce up to 4000 ppb of hydrogen, and we understand how important it is for the product to meet expectations. Testing results can vary based on several factors, including water quality and testing methods. MIZ Blue Drops, while reliable, need to be used with precision to ensure accurate readings.

To help resolve your concerns, we requested video proof to verify the performance of the bottles. While three bottles were purchased, only one bottle was shown during the testing process. Once full video proof is provided, we are happy to proceed with a replacement. Alternatively, you are always welcome to return the bottles in full for a complete refund.

In this case, we did not receive the bottles back; however, you have already received your payment. We are committed to providing a fair and transparent resolution process and encourage customers to utilize our return or replacement options if issues arise.

Your satisfaction remains our priority, and we’re here to assist further if needed. Please don’t hesitate to reach out if you have additional questions or concerns.

Reply from LUMIQ

Jan 13, 2025

Thank you for sharing your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to address them.

LUMIQ is proud to be a US-based company committed to delivering premium, innovative products. Our hydrogen water bottles are carefully designed in the United States, with components crafted in collaboration with trusted partners worldwide, including the US and Korea. Manufacturing is carried out in China under rigorous quality control to ensure the highest standards and affordability.

To provide the best shipping times during periods of high demand, some orders may be dispatched directly from our warehouse. We are continually working to improve our communication about shipping and ensure all details are clear and transparent.

Your feedback is invaluable, and we take it seriously as we strive to enhance every aspect of our service. If you have further concerns, please don’t hesitate to reach out—we’re here to assist and ensure your satisfaction.

Thank you for helping us grow and improve.

Reply from LUMIQ

Jan 13, 2025

Thank you for sharing your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to clarify our warranty policy and the options available to you.

At LUMIQ, we stand behind our products with a 13-month warranty that covers malfunctions or errors not related to wear and tear. If your bottle has a defect, you are welcome to return it to us for a refund or replacement.

Regarding your specific model, it has indeed been discontinued and replaced with the more advanced LUMIQ™ ULTRA, which offers enhanced features and performance. Understanding your situation, we extended a $60 discount code to assist with upgrading to the new model. We strive to provide solutions that work for all our customers, and we regret that this offer did not meet your expectations.

We value your trust in our brand and remain committed to ensuring a positive experience. If there’s anything further we can assist you with, please don’t hesitate to reach out.

Reply from LUMIQ

Jan 13, 2025

Thank you for sharing your experience. We’re sorry to hear about the situation and would like to provide clarity regarding your order.

When a package is returned to us due to an incomplete or incorrect address, we typically notify the customer and offer options to reship the order or provide a refund if applicable. In cases like these, we ask customers to verify and confirm their address to ensure successful delivery.

We understand your frustration and sincerely apologize if there was any miscommunication. Please note that we are here to resolve this for you. If the package has been returned to our facility, we are happy to reship it to an updated address or initiate a refund, depending on your preference.

Our goal is always to provide excellent customer service and ensure you receive the product you purchased. We encourage you to reach out to our support team so we can review your case in detail and resolve it promptly.

Thank you for your patience, and we appreciate the opportunity to make this right.

Reply from LUMIQ

Jan 13, 2025

Thank you for your thoughtful review. We truly value your feedback and are glad to hear you’ve been using your LUMIQ™ bottle daily.

We understand that efficient performance and convenience are essential to our customers. Based on user insights like yours, we’re excited to share that we’ve released the LUMIQ™ PRO 2.0, which includes several significant upgrades. The new model generates up to 4000 ppb (4 ppm) of molecular hydrogen, reaching up to 3000 ppb in just about 12 minutes, offering a much faster experience compared to earlier models. Additionally, the battery has been upgraded to a 4000 mAh capacity, significantly improving battery life and reducing the frequency of charging.

Regarding your current unit:

Generation Time: While achieving high ppm levels can take longer in earlier models, this ensures optimal hydrogen concentration. If time is a concern, our LUMIQ™ PRO 2.0 offers much faster generation cycles.

Battery Life: We understand daily charging can be inconvenient, which is why our updated model includes a larger battery for extended use between charges.

Charging Speed: Charging duration may feel lengthy with the previous version due to its energy-intensive operation. The improved battery in the 2.0 helps alleviate this issue.

Blue Light: While the blue light indicates active hydrogen generation, we appreciate your feedback. We are exploring ways to make this feature more user-friendly in future updates.

We’re pleased that you’re optimistic about the benefits of hydrogen water. Many users report noticeable results after consistent use, but individual experiences may vary.

Should you have any questions, please don’t hesitate to contact our customer support team. We are committed to ensuring that your experience with LUMIQ exceeds your expectations.

Thank you again for your feedback, and we appreciate your trust in LUMIQ.

Reply from LUMIQ

Updated Jan 13, 2025

Thank you for sharing your feedback. We are truly sorry to hear about your experience and would like to address your concerns directly.

At LUMIQ, we are committed to providing high-quality products and excellent customer support. We understand how frustrating it can be when an issue arises. As there have not been any defects or manufacturing errors within the first few months of use, we require customers to send the product back for evaluation to determine if the issue falls under our 13 month warranty. This allows us to provide a fair and accurate resolution, whether that’s a replacement or necessary part at no additional cost.

We value your trust and satisfaction, and we are here to help resolve any concerns you may have. Please don’t hesitate to reach out to our support team if you have further questions or need assistance with the process. We appreciate your patience and understanding as we work to make things right.

Reply from LUMIQ

Jul 9, 2024

Dear Mike,

We apologize for the inconvenience caused. After checking, we see that your LUMIQ™ ELITE bottle was delivered about 20 days ago. This model is equipped with an Automatic Self-cleaning mode, which cleans the bottle during the hydrogen generation process. There is waste water accumulating in the bottom part of the bottle that needs to be discarded about once a week, depending on usage.

In case the bottle is defective, we will gladly replace or refund it. However, you are asking for a refund without returning the bottle. As a minimum requirement, we need a short video showcasing the leakage that does not stop after draining the tank, which is the issue you are unhappy about. We are confident in our product due to having zero cases of defective LUMIQ™ ELITE bottles.

Regarding hydrogen generation, please note that due to generating very high amounts of molecular hydrogen, hydrogen testers may not show correct results. This is because they measure the ppb amount until saturation. If you want to test for hydrogen concentration accurately, please use MIZ blue drops.

Thank you for your understanding.