I ordered the same product twice from Lumories, and both times it arrived defective. I’ve wasted time waiting for an item I really needed, and I’ve also had to make extra trips to return it. The whole... See more
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See what reviewers are saying
At first, after placing the order, I found some bad reviews in Czech Republic where I'm from, but actually everything went really smooth and well. Plenty of information e-mails, faster delivery than t... See more
I must say after a while I am amazed, very decent eshop with high standards, they reply quick for any questions, actually read them too! Which is definitely not standard on the market, support staff i... See more
After I read some reviews, I was little worried. However, my order was proceed fast, without any problem. The email communication informing about the status of the order was extraordinary. Delivery wa... See more
Company details
Contact info
Rabanusstraße 14-16, 36037, Fulda , Germany
- 228 888 280
- info@lumories.cz
- lumories.cz
3.6
Average
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still didnt recieved my order!!!!
January 11, 2024
Reply from Lumories.cz
Dobrý den,
děkujeme za Vaší zpětnou vazbu.
Vzniklé komplikace nás velmi mrzí.
Dle sledování zásilky by mělo být zboží již doručeno.
V případě otevřených dotazů se prosím spojte s naší zákanickou péčí.
S přátelským pozdravem,
Váš tým ze Světla24.cz
Delayed delivery
When paying in advance, the advance invoice was delayed, so it delayed the delivery. When sending, the recipient's information did not include a contact phone number or e-mail for the carrier, which further delayed the delivery by several days.
January 9, 2024
Reply from Lumories.cz
Dear customer,
thank you for taking the time to leave us a review.
We are sorry for the inconvenience caused. This is in no way in our interest. We can only generate the invoice once the goods have been dispatched.
We have been able to establish that you have received the order in the meantime.
We are very sorry that you were not satisfied with the delivery experience by our shipping partner. We are therefore very happy to pass on your feedback to the appropriate department.
Please contact our customer service if you have any further questions or comments.
With kind regards,
Your Svetla24.cz team
Just perfect
Just perfect. Lamp arrived, looks exactly as on the pictures, works great
January 5, 2024
Delivery super,
January 8, 2024
friendly assistant on the phone
December 29, 2023
nice lights for good money
January 2, 2024
Small lamp for reading
Delivered in few days what ordered. No reason for complaining.
December 6, 2023
Lamp was delivered in totally smashed…
Lamp was delivered in totally smashed box. I sent it back, so I don't know, if the lamp is great or bad.
January 5, 2024
Reply from Lumories.cz
Dear custumer,
thank you for your feedback.
We are very sorry for the complications. We will be happy to offer you a suitable solution such as a product replacement or refund.
Kind regards,
Your team from Světla24.cz
An actual person (not a robot) answered…
An actual person (not a robot) answered promptly ( I did not have to wait on the phone for ages) was extermely helpful and solved the problem with the delivery company instantly. Truly amazing service. Thank you!
December 28, 2023
Perfect product, worse packaging
The light and the communication was perfect,but it could have been packed better. When i saw the box I was worried that the light would be damaged. But fortunately it was not. It was my second light from this company and I am very satisfied with the products.
December 21, 2023
The ordered goods
The ordered goods, apparently due to the fault of the carrier, were not delivered and were returned. The company refused to resolve this situation and the goods reship again.
I will not order anything here!
December 19, 2023
Reply from Lumories.cz
Dear custumer,
thank you for your feedback.
We are very sorry for the complications with the delivery.
Unfortunately, the carrier was unable to deliver the goods to you.
We will of course refund your money. If you are interested, please place a new order, we will be happy to provide you with the same price conditions.
Kind regards,
Your team from Světla24.cz
everything easy to order
everything easy to order, got on time and without any demage
December 19, 2023
The super purchase
The purchase was without problems. The lights are nice and in super quality ;-) I can recommended e-shop svetla24.cz
Thanks
December 14, 2023
lights
the goods do not correspond to the picture, the material and colors are completely different and spoil the overall appearance of the product
December 14, 2023
Reply from Lumories.cz
Dear customer,
thank you for taking the time to leave us a review.
We are sorry for the inconvenience caused. This is in no way in our interest. We have checked your order and have seen that you already registered your return. If you have any further questions, please contact our customer service team, who will be happy to help you.
With kind regards,
Your Svetla24.cz team
We are realy satisfied
December 13, 2023
Your DPD carrier did not deliver the…
Your DPD carrier did not deliver the package to their own hands and automatically stored it in the delivery point and did not provide the data (PIN) to pick up the package!
December 19, 2023
Reply from Lumories.cz
Dear customer,
thank you for taking the time to write an evaluation.
I am pleased to inform you that your case is currently being reviewed by our specialised department. We will get back to you as soon as possible once we have finalised your case.
Yours sincerely,
Your Svetla24.cz team
everything went fine
December 12, 2023
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